Knife lost in shipping.

Feedback: +3 / =0 / -0
Joined
Apr 7, 2021
Messages
87
I am looking for advice/recommendations on an issue.

I recently sold a knife and shipped it via USPS Priority Mail.

Some time between me shipping the package and it arriving to the individual, the knife went missing.

As of now the USPS will not do anything as their system does not show the package as delivered.

Anyone experienced something similar? What did/would you do in this case?

What should my next steps be?

Thanks,
Thomas
 
That doesn't make sense! Of course the package isn't delivered if it is lost in transit!??? USPS said they can't do anything? That is crazy (and incorrect). You as the sender can open an investigation/claim. I would call USPS again and ask to speak to someone who didn't just start working there yesterday.
 
So the receiver told me that they received the package, but that the knife was not in the package.

So the package (or empty box) has been physically delivered to the receiver, but electronically in the system it is still in transit. So as far as my USPS office in Colorado can tell, is that it has not been delivered.
 
This won’t turn out well for you.

The buyer will likely file a claim and receive a refund, depending on method of payment(not to mention the POSSIBILITY of receiving the knife too).

You will get nowhere with USPS if a package arrived. Many times their system will update and show delivery a day or two after the fact, hell sometimes they show delivered a day or two before delivery is actually made.
 
Ughhh what a crap situation to be in. never been in that situation myself as I've never sold a knife but as a buyer I film myself opening every knife I buy just in case something fishy like this happens. Just for proof on my end if the knife isn't in the package. Someone is shady...either he lied and said the knife wasn't there to get a refund and keep your knife, it really was stolen by a postal worker, or you sent an empty package. If it was delivered and opened my guess is usps isn't responsible for anything after that.
 
Unfortunately if the package is delivered (and this one will be marked delivered )without the knife and USPS has not indicated it was tampered with
they are not going to do anything even if insured and certainly not if un- insured.
all you can do is make a complaint, so they may be aware of the situation.
This is all presuming the buyer is honest, but no way to prove he isn't-but this is why sellers often check them out prior to sales.
End result is that you are going to be out a knife, unless they paid some way other than PP G&S and you decide to screw them(which I do not encourage)
The mail service is a risk we take in doing these transactions. Luckily these sort of things don't happen a lot. But if you do enough transaction you likely will land up with a loss eventually
 
The member that you sold the knife to is a good guy. I have sold to him at least a couple of times. Looking at the sales thread, it appears that you failed to do a good tape job on box to secure its contents. It appears that the knife was easily removed by someone along the way. This time it’s most likely a total loss for you, but next time you need to tape the hell out of the box, and use signature confirmation, especially with a nice knife like that one.
 
I like the idea of filming the unboxing. I know that will never be a thing. I also wonder how USPS, insures an item, based on the value that the sender claims and really doesn't have a way to know what is in the box. I guess if they weren't in the red,they could x-ray the box. I mean you could put a rock in the box and they would be none the wiser. I agree with Peter, it's a risk we take when doing transactions by mail.
 
Last week I had a package go missing at the post office. The shipper, whom I have known for 30 years, delivered the package to the USPS, but was not given a receipt “because it had a prepaid label.” The item sat as “label created on its way to the post office” for a week. The shipper then visited the post office again and spoke to the same clerk that had originally received the package. He was told the item was lost and that he would have to file a claim.

The shipper contacted me, apologized, and said he would refund me if the package failed to arrive within a couple of days. I advised him To hold off, that the package had mysteriously started moving within postal system. It arrived safely a couple of days later. All of this when the shipping and delivery addresses were only a couple of miles apart.

The post office is not what it use to be. It’s a mess that seems to be trying really hard to put itself out of business. It has become far less reliable since Covid and the decision to suspend signatures upon delivery.

n2s
 
Last week I had a package go missing at the post office. The shipper, whom I have known for 30 years, delivered the package to the USPS, but was not given a receipt “because it had a prepaid label.” The item sat as “label created on its way to the post office” for a week. The shipper then visited the post office again and spoke to the same clerk that had originally received the package. He was told the item was lost and that he would have to file a claim.

The shipper contacted me, apologized, and said he would refund me if the package failed to arrive within a couple of days. I advised him To hold off, that the package had mysteriously started moving within postal system. It arrived safely a couple of days later. All of this when the shipping and delivery addresses were only a couple of miles apart.

The post office is not what it use to be. It’s a mess that seems to be trying really hard to put itself out of business. It has become far less reliable since Covid and the decision to suspend signatures upon delivery.

n2s
n2s
Have to agree the USPS has been in a hole for a long time. They have lost a few parcels on me. They were not big ticket items so I ate it. I'm getting ready to sell a RHK and I happened on this thread. This really sucks . I have heard that, even when you insure an item, you may not get reimbursed! Now I know why some sellers want to see an A+ feedback on buyers. Hard to stay positive in this ate-up world. Excellent input... Thanx Vince C
 
The member that you sold the knife to is a good guy. I have sold to him at least a couple of times. Looking at the sales thread, it appears that you failed to do a good tape job on box to secure its contents. It appears that the knife was easily removed by someone along the way. This time it’s most likely a total loss for you, but next time you need to tape the hell out of the box, and use signature confirmation, especially with a nice knife like that one.
Yes lots of tape. All knives ive bought from people on here have been taped up super good. One person even taped the knife box itself to the inside of the package box.
 
I would like to state that I am in NO WAY saying that the buyer is lying or trying to pull a fast one. I looked at their reviews prior to accepting the deal. They are clearly an experienced buyer and all good transactions. I was simply asking if this had happened to anyone and what potential advice was out there. In NO WAY do I not believe the buyer, throughout this situation they have been open and helpful. If somehow my description of the issue made it appear I did not believe them, I am sorry for that.

Moving forward I will do my absolute best to secure the package and will most likely also use UPS from now on.

I appreciate the comments and will do what I can with the USPS.
 
Definitely package well, and use liberal amounts of tape. Two thoughts I had about the situation. The buyer could bring the packaging to his Post office that delivers his mail. They could clearly see it's been delivered and document it for a claim,so that issue would be resolved. Another suggestion to all buyer's. If you get a package that something doesn't seem right like a package that is very light or tampered with and you suspect it's empty. Don't open package. Bring to your post office have them weight it and open in front of postal employee, preferably post master. It will be better for making a claim for the seller if something happened during shipping.
 
Earlier this year, I had an expensive knife shipped across the country and arrive like this on our porch:

i-ZrVSf4D-X2.jpg


Luckily, the (excellent) BF seller had heavily wrapped and taped the knife against the inside of the package wall, and stuffed the box with sticky large bubbles, so whoever cut open the box, was not able to find out what was in there in a rush I guess, so the knife was still in there. Regarding the OP's question, once the package is marked as delivered, try the insurance. Would have been helpful to have a photo from the buyer of the package ...

Roland.
 
A lot of good ideas. But you have to look at this from all angles.

Your best best is probably to have the package never show delivered. Then you could file a missing claim in a month or so and get the automatic $50 insurance on the package. But if it is scanned delivered with no damage exceptions, then everyone will look at this differently. Shipper will say that either the carrier or the buyer have the knife and shipper is not liable. Buyer will say the shipper never included the knife or the carrier stole it, and they are not liable. The USPS will say the shipper sent an empty box or the recipient took the knife out just to file a claim.

Different mediators handle it differently. Although it did not used to be the case, the credit card companies will find for their cardmember even if the package was scanned delivered. Paypal is just a toss-up since in reality any of the three involved parties could be the crook. eBay will find for the seller. They may reimburse either the buyer or the seller one; but a USPS scanned delivered package will generally protect the seller.

Thus, the main takeaway is that you (sender) can't leave a box in a position to where it can be opened/closed without obvious signs. Then you (recipient) need to have the package delivered to the post office such that you can decline it if damaged and remove yourself from the list of possible crooks. You (recipient) can also meet the carrier on the porch. But if your carrier leaves an obviously damaged package on the porch without a scanned exception - you are in for an argument.

If you want to 100% protect yourself, video the handoff to the USPS including showing them weighing the package. If the buyer, video the clerk handing off the package, including a quick drop on the scales. These are not convenient measures, but otherwise a good crook anywhere in the system can do what they do.

People always have great recommendations, but let me explain why a crook throws a kink in most measures to protect yourself. A smart crook will just surgically remove the contents from the delivered package and then take it to the post office or go straight to a complaint to you. To be honest, they can just keep an assortment of priority boxes laying around and just re-package it if they cause damage. So, unboxing videos are fine - but they don't prove anything. If the seller videos the boxing, so what. If they are a crook they will just print another label and put it on a second (empty) box and send that one. The kicker is the carrier. If he/she is a crook then you don't have a chance. I have seen hundreds of boxes scanned delivered over the years, but the buyer never received the package. A fraction of the time it is on the buyer for not checking the correct place. But most of the time it is a mis-delivery; and a call to the local postmaster with all the detailed information will resolve the issue. The carrier either delivered to a neighbor or wrong apartment box, etc. They are suppose to scan it delivered at the recipients address and the scanner has gps. But I think carriers many times scan it delivered and hide it out for several days to see if there is any ruckus - if so, they can magically find it. I can't prove this, but I have seen packages scanned delivered miles away from the recipient but the carrier comes back and says he accidentally delivered it to a neighboring address when the recipient threatens to contact the regional inspector.
 
I would like to state that I am in NO WAY saying that the buyer is lying or trying to pull a fast one. .

I don't think anyone is implying he did, but it is always part of the equation, and there are some that do steal the knives and claim they were never sent or stolen in transit.
As seller(knowing he sent the knife)-it is either USPS or the buyer
As buyer (knowing there was no knife)either the seller or USPS
In more cases then not it is USPS. They have a lot of workers and not all are honest
I tape the knife to the box when feasible, fill the box with packing material , then tape the hell out of the box, insure and request signature(usually).
I have been very lucky on domestic shipment. International not so lucky(which unfortunately I can no longer do)
 
I am really sorry that happened to you, USPS is a disaster. I have a fair amount of experience with this topic unfortunately... Unless you have full insurance value your probably going to be in the hole on that one. Best case would be you have full insurance and it never gets delivered, in that case you should be able to collect on it. If its delivered with insurance, You could try and fight it, but I doubt you will have any luck.

I would highly recommend switching to FedEx or UPS in the future for something that expensive you might consider signature confirmation to. Full insurance can be had for a couple bucks, and better service so far in my experience. Also Tape everything tell you think its good then tape it more! I usually tape over the label completely, all openings need to be completely taped shut and then tape around the box in all directions. Its also really important to pack the inside full to. Foam is my preference.

Also unfortunately, If you didn't buy additional insurance you will get 0$ for filing a claim of an item worth more than 50.00. There is a clause in USPS agreement as I found out...😐
 
It’s to the point of packing expensive parcels in front of a USPS employee (but that isn’t practical )It almost spooks me about selling. No good answer!
 
I don't know the cost involved, but registered mail seems to really scare the USPS employees. II really doubt anyone would attempt to steal it. t is logged in at every stop, It also is slower.
 
Last edited:
It’s to the point of packing expensive parcels in front of a USPS employee (but that isn’t practical )It almost spooks me about selling. No good answer!

I have had really good luck with FedEx. Insure it, and make sure you don't mail it fedex smart post where they tender it to USPS for the final stage... The only down side is its more expensive.
 
Back
Top