Knife lost in shipping.

I would have to agree. USPS has been difficult about paying insurance for years. I find it sad when you pay for $500 of insurance, they lose your package and then don't want to pay you the $500 (even though you can show them a PayPal transaction, etc) I can understand them being slow and methodical for very high amounts or when things look shaddy, or when a person has a history of claims. But in many cases, they just throw up so many roadblocks most people just give up. I understand they need to protect themselves from unscrupulous people, but they have been giving the average Joe a hard time for quite awhile. I often don't even worry about getting insurance on items $300 or less anymore when I use the usps....not much point to it as you may have to take care of the loss yourself anyways. Why pay them for something they try not to honor.
 
I would have to agree. USPS has been difficult about paying insurance for years. I find it sad when you pay for $500 of insurance, they lose your package and then don't want to pay you the $500 (even though you can show them a PayPal transaction, etc) I can understand them being slow and methodical for very high amounts or when things look shaddy, or when a person has a history of claims. But in many cases, they just throw up so many roadblocks most people just give up. I understand they need to protect themselves from unscrupulous people, but they have been giving the average Joe a hard time for quite awhile. I often don't even worry about getting insurance on items $300 or less anymore when I use the usps....not much point to it as you may have to take care of the loss yourself anyways. Why pay them for something they try not to honor.
I sold just over $5000 worth of Richard Rogers knives in the past few months which went to other collectors of his work. One went to TX, and the others went to AK and I don't mind telling you that the pucker factor was major while awaiting confirmation of their receipt.

(And yes, I insured for the entire value, which was not inexpensive. I think I paid about $90 total between the two sales.)

But, that's the last high value shipment I'm entrusting to USPS.
 
Have only shipped one really high value item (~$6k), and used registered mail. Was several year ago, so forget how much it cost, but liked that there was basically a documented chain of custody as it works its way through the system.
 
I sold just over $5000 worth of Richard Rogers knives in the past few months which went to other collectors of his work. One went to TX, and the others went to AK and I don't mind telling you that the pucker factor was major while awaiting confirmation of their receipt.

(And yes, I insured for the entire value, which was not inexpensive. I think I paid about $90 total between the two sales.)

But, that's the last high value shipment I'm entrusting to USPS.

I send anything worth about $1000 or so with USPS Registered mail. The package is under lock and key the whole time and it's about the safest way to ship something. It takes a bit longer and you have to mess with paper tape, which is annoying, but the package will get there..
 
A lot of good ideas. But you have to look at this from all angles.

Your best best is probably to have the package never show delivered. Then you could file a missing claim in a month or so and get the automatic $50 insurance on the package. But if it is scanned delivered with no damage exceptions, then everyone will look at this differently. Shipper will say that either the carrier or the buyer have the knife and shipper is not liable. Buyer will say the shipper never included the knife or the carrier stole it, and they are not liable. The USPS will say the shipper sent an empty box or the recipient took the knife out just to file a claim.

Different mediators handle it differently. Although it did not used to be the case, the credit card companies will find for their cardmember even if the package was scanned delivered. Paypal is just a toss-up since in reality any of the three involved parties could be the crook. eBay will find for the seller. They may reimburse either the buyer or the seller one; but a USPS scanned delivered package will generally protect the seller.

Thus, the main takeaway is that you (sender) can't leave a box in a position to where it can be opened/closed without obvious signs. Then you (recipient) need to have the package delivered to the post office such that you can decline it if damaged and remove yourself from the list of possible crooks. You (recipient) can also meet the carrier on the porch. But if your carrier leaves an obviously damaged package on the porch without a scanned exception - you are in for an argument.

If you want to 100% protect yourself, video the handoff to the USPS including showing them weighing the package. If the buyer, video the clerk handing off the package, including a quick drop on the scales. These are not convenient measures, but otherwise a good crook anywhere in the system can do what they do.

People always have great recommendations, but let me explain why a crook throws a kink in most measures to protect yourself. A smart crook will just surgically remove the contents from the delivered package and then take it to the post office or go straight to a complaint to you. To be honest, they can just keep an assortment of priority boxes laying around and just re-package it if they cause damage. So, unboxing videos are fine - but they don't prove anything. If the seller videos the boxing, so what. If they are a crook they will just print another label and put it on a second (empty) box and send that one. The kicker is the carrier. If he/she is a crook then you don't have a chance. I have seen hundreds of boxes scanned delivered over the years, but the buyer never received the package. A fraction of the time it is on the buyer for not checking the correct place. But most of the time it is a mis-delivery; and a call to the local postmaster with all the detailed information will resolve the issue. The carrier either delivered to a neighbor or wrong apartment box, etc. They are suppose to scan it delivered at the recipients address and the scanner has gps. But I think carriers many times scan it delivered and hide it out for several days to see if there is any ruckus - if so, they can magically find it. I can't prove this, but I have seen packages scanned delivered miles away from the recipient but the carrier comes back and says he accidentally delivered it to a neighboring address when the recipient threatens to contact the regional inspector.
Thanks to everyone in this thread for the different posts on the issue. I think if you send a package insured, it may be the flag that the bad carrier targets for theft. The knives I have sold are too expensive to skip insurance. I am to the point of refrain from selling. Is it possible that UPS can actually package your knife,and therefore be on the hook if package go’s missing either by carrier or a dirtball buyer? USPS could even X-ray the package, if they had a progressive business model and not be on the verge of bankruptcy. I guess worry warts like me will have to think twice about the risk of putting our valuable items in a position of trust in a untrustworthy system. This sux!
 
I send anything worth about $1000 or so with USPS Registered mail. The package is under lock and key the whole time and it's about the safest way to ship something. It takes a bit longer and you have to mess with paper tape, which is annoying, but the package will get there..
Would that take the rare skuzball buyer, out of the picture ?
 
One time when USPS lost an insured package of mine, I only had to file a claim with a receipt of at least as much or over of insured value. It was super easy and I received a check within a month. Not sure if Dejoy has changed anything that would change the process.

You were very lucky as that's not the way USPS normally handles claims
 
Here's how to file for a lost insured package. You do need a receipt for at least as much as the package was insured for.
 
........ The Richmond Virginia center is notoriously bad......
Preach on! I have overall been very happy with USPS for shipping, but have had two hiccups through the Richmond distribution center. This is the most recent and the one so was wanting to conclude one way or another before responding when I saw you brought up Richmond.

I had a package sent to me on April 28th, with a projected arrival of May 4th. It arrived at the Richmond hub in the wee hours of April 30. Tracking didn’t show any movement after that, simply in transit, arriving late. On 20 May, I started a formal claim online and in person at my local PO. Got a call the next day where they just told me exactly what I could already see on tracking, in transit, arriving late. They had no information on where it actually was or why it was late, just reading the same tracking history screen I could see. Said I could not file for a lost package until after May 28th. I planned to start that action after the Memorial Day break. Low and behold, on May 30th, it updated that it had arrived at my local hub. I received the package yesterday, June 1. I am only an hour and a half from the Richmond location, yet it took a month. The box was slightly crushed o me side and had a corner torn, but the contents were as they should be.

Even the local PO acknowledged that Richmond has huge problems. If they are know publicly and internally to be a bunch of turds down there, I don’t understand how it hasn’t been better addressed than it has.
 
I requested the paperwork from my local post office and sent it in with a copy of a receipt. A check arrived in about a month. How do they normally handle a claim?
A receipt certainly helps vs having to prove value, and a good PO helps also
My only claim has been for a money order. They damaged the priority envelope in transit and sent it to the destination in a plastic bag and an explanation.
Even though the damage to the corner wasn't that great the addressed envelope I had put in the money order in was missing. I took the damaged envelope, money order stub and receipt all to the PO. Talked to a clerk, they go someone in administration. I explained the situation, and they went back. New person comes out, and I explain the situation and they went back. Another new person comes out and I explain the situation. Finally 3 hours latter the paperwork is done and I am told that it will be 90 days to see if the money order is cashed and I will be charged a filing fee.
and that is for the simplest of claims. Most lost package claims will take multiple visits. 1st being told you have to wait 30 days to see if it is delivered, then getting in to the proof of value, and if it was marked as delivered, but not.
 
I requested the paperwork from my local post office and sent it in with a copy of a receipt. A check arrived in about a month. How do they normally handle a claim?
They send a claim denied letter. To top it off because of the claim denial and first appeal denial they got me arguing with a very good vendor that no longer will do business with me because of USPS"s shenanigans
 
Some of the stories here are disturbing. I had not previously considered that USPS would not be cooperative for insurance claims.

This makes me want to only sell things face to face. Losing even a small amount over a lost package and a USPS refusal to act in an honorable and ethical manner is too much to lose for me.
 
Some of the stories here are disturbing. I had not previously considered that USPS would not be cooperative for insurance claims.

This makes me want to only sell things face to face. Losing even a small amount over a lost package and a USPS refusal to act in an honorable and ethical manner is too much to lose for me.
Usually I just take my chances on lower value items. No sense in wasting money on insurance. If it's high value I use UPS normally
 
They send a claim denied letter. To top it off because of the claim denial and first appeal denial they got me arguing with a very good vendor that no longer will do business with me because of USPS"s shenanigans
Did you have a receipt? All you need is one that's at least the value of what was shipped.
 
Did you have a receipt? All you need is one that's at least the value of what was shipped.
Yes,they weren't disputing the value. They were disputing the shipment being lost or stolen. The item never arrived at the destination and the tracking confirms the loss but they didn't care.
 
Yes,they weren't disputing the value. They were disputing the shipment being lost or stolen. The item never arrived at the destination and the tracking confirms the loss but they didn't care.
Well, the tracking number showing nondelivery and your insurance receipt, plus the receipt showing value of lost item, if all those requirements were met and they refused me payment, I'd be upset too! 😠
 
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