I have a neutral feedback - I ordered a Delica 4 and they sent me an Endura 4. Though they apologized, etc., I feel that this should not have happened in the first place. You got to pack orders carefully, period.
On a second instance, they had to split my order due to non-availability of an item. I agreed to pay the shipping twice, but was surprised to see that both of my shipments went out on the same day.
-Amarendra