Knifecenter Rockstead woe

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After saving my money for what seems like forever I was finally able to hit the purchase button and order a Rockstead Ryo and get the beautiful precious on its way to its new home.

I ordered the Rockstead Ryo from Knifecenter and after my payment had cleared (I guess they wanted to make sure I wasn't a credit card thief) they finally shipped the knife after about 6 days.
I waited with great anticipation, you know the kind.."that special knife anticipation feeling" going about my daily business with the common interruptions of thought... "Its almost here!" reminding me how I felt as a kid while counting down the last few days before Christmas.

The box arrived and I have to admit that I felt a bit childish in cleaning off the coffee table, opening the drapes for better light and pouring a tall glass of ice tea all in preparation for the unavailing of my 40th birthday present to myself.

The knife box was wrapped in dirty bubble wrap that looked like it had been dragged around by a warehouse forklift until someone went hunting for spare piece to pack my box with. Even though It smelled of mouse urine the knife box and knife seemed to be in good shape.

I now held the most photogenic knife Ive ever seen.....because it didn't really look or feel (what I envisioned it would feel like) from the photos online I had been drooling over for months.

The action was gritty and stiff, the blade was obviously cast steel due to the seem mark on the back of the blade. The stop pin also had a protruding seem, threaded screw holes lined the inside of the handle almost like it was made to have a metal liner attached but someone forgot to screw them on; and the dullness of the blade left me wondering how many people test drove it before me. The anticipated soul of this blade was lost once in hand and replaced by a feeling of a mass produced Craftsman wrench.

The knifes action was stiff enough that I worried about cutting myself, the pressure needed to open the blade via thumb studs had my fingers slipping off the glassy handle. It needed a traditional clip for leverage and grip instead of the hide-away clip design it featured.

Obviously I was dissatisfied with the purchase and had it back in the mail that very evening in rout for return.

I received a email from knifecenter a few days later that a credit was given back to me minus a 5% restocking fee of $90.

My experience with Rockstead's smoothness and quality greatly differs from the experiences Ive read on online about them, I used the words "unsatisfied" and "defective" in describing the knife for return and my argument as to why I shouldn't be charged the fee....unfortunately knifecenter doesn't see it that way.
 
I can't help with most of this, but I will say that the blade is ZDP-189 laminated with VG-10. What you were seeing is the lamination line, not a mark of it being cast.
 
The Ryo is not laminated with VG-10, what I was referring to was a protruding casting line like what you would see on a cast engine or something, it was on the but of the blade.:)
I can't help with most of this, but I will say that the blade is ZDP-189 laminated with VG-10. What you were seeing is the lamination line, not a mark of it being cast.
 
The Ryo is not laminated with VG-10, what I was referring to was a protruding casting line like what you would see on a cast engine or something, it was on the but of the blade.:)

Whoops, I assumed all of the higher end ZDP models were clad. No idea what's going on there then.
 
Wow, based on all of the praise that has been dumped on the knife I am shocked. Sounds like it could have been a fake, but from Knife center?
 
I would be disappointed as well. Of all the supporting BFC dealers I've used knifecenter has been the least desirable. The free shipping takes a while. I guess that is why it is free.
 
Not a fake, Im sure I was just expecting to much lol. Maybe I'm not refined enough to own a Rockstead yet......I do drink tea with my pinky out though....
Wow, based on all of the praise that has been dumped on the knife I am shocked. Sounds like it could have been a fake, but from Knife center?
 
I would guess you got a fake with it having that many issues. Odd that it came from Knifecenter but I have never heard of a real Rockstead coming with a single flaw. Could you share some pictures?
 
Interesting write-up, Brandoak. Sometimes the Emperors have no clothes, eh? :)

Frankly, I don't like them either. Where your problem seems to be just plain 'shodiness,' IMO, they look too much like something that came from the "pickle jar." But hey, priced as they are, I have little regard for Sebenzas either.

Re-stocking fees are such B.S. Hate to hear they did that to you, 'n thanks for the tip off that KC does that. Five-percent on a knife of that price is exorbitant and the equivalent of usury. I prefer to buy from "satisfaction guaranteed" sellers.

Of course the other thing, which I bring up in here on occasion--you may have recieved an already returned knife. If so, they've made a few hundred bucks on that sucker and they're waiting to send it out again until someone accepts it.​

Start over and find a knife you really like. We've all been through it, especially after shelling out a house AND car payment for something you ax yourself, "WHY did I do that" ?
 
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I'm sure it wasn't a fake, its just all those little things you get to see and check out that you didn't know existed on a knife until you get it in hand... the only flaw per say was the pivot point being that grainy and tight...If there were any obvious flaws I would have taken pictures.
I would guess you got a fake with it having that many issues. Odd that it came from Knifecenter but I have never heard of a real Rockstead coming with a single flaw. Could you share some pictures?
 
Sorry for your trouble and disappointment. I had an issue recently with Knife Center that tic'd me off. I felt it was more so the fault of the knife company, but knife center was not on their game with communication. To say the least the only follow up they did was when I kept enquiring. a 3-5 day business ship date turned into 2 weeks no knife order.. Switched to an in stock order bam had it in 3 days. Lesson learned only buy in stock stuff and you should be fine. I have a whole other issue with restocking fees. That's BS...I could understand a fee for the return postage of the knife but 90$, come on that's taking advantage.

As for the knife company who screwed up the order... I read after ordering they have a history of this problem... I thought no it has certainly been fixed by now, but alas they continue to have customer service order issues 3 years later. I will never purchase from Combative Edge or recommend them to anyone...(( leave the jerkit icon to Whine & Cheese ))
 
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I would be bloody livid and my usual take is that lemons happen, but they sure as hell shouldn't happen on a $1000+ folder. I'm always skeptical of conspiracy theories, but that honestly just sounds like a fake. A casting line on the blade? A dull edge from a company that prides itself on one of the most complicated, painstaking and intensive sharpening regimens in the entire knife world, custom as well as production?

Seriously, Knifecenter, you're on these forums and if this has even an ounce of truth to it I'm shocked you would think a restocking fee would be appropriate. Partially because restocking seems to imply you're willing to send the knife out again in in that condition.

Knifecenter, I really and honestly think you're a great dealer and you've done right by me, but this just seems unacceptable.
 
Yes Sir, a true lesson in but hurt right here ... a $1810.00 but hurt........Knifecenter never again.
Interesting write-up, Brandoak.

Frankly, I don't like them either. Where your problem seems to be just plain 'shodiness,' IMO, they look too much like something that came from the "pickle jar." But hey, priced as they are, I have little regard for Sebenzas either.

Re-stocking fees are such B.S. Hate to hear they did that to you. Thanks for the tip off that KC does that. Five % on a knife of that price is exorbitant and the equivalent of usury. I prefer to buy from "satisfaction guaranteed" sellers.

Start over and find a knife you really like. We've all been through it, especially after shelling out a house AND car payment for something you ax yourself, "WHY did I do that" ?
 
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I used to be good friends with a brick and mortar dealer here in my state , saw a lot of stuff that goes on with out the customers knowing. (Edit this was out of context I forgot my dealers was allowed to service a certain brand my apologies)

My guess is someone wanted to see a rockstead and known what all the hype was about , and grabbed one thay had been there awhile, maybe cut some stuff with it , maybe played with it. Could of been sitting for awhile. Might of took so long to ship it because either they couldn't find it and it had fell off behind somewhere etc. I've never been to knife center and don't pretend to know what or how they do things. I just don't believe OP got a BNIB knife with his order.
 
......Seriously, Knifecenter, you're on these forums and if this has even an ounce of truth to it I'm shocked you would think a restocking fee would be appropriate. Partially because restocking seems to imply you're willing to send the knife out again in in that condition........

My bet is this is what's going on here. What a cash cow. Can you imagine.....?
 
From customer service after I complained about the restocking fee and the possibility of a defective knife..

.................Thanks for contacting KnifeCenter. Once the item was received, we carefully inspected the knife and did not see any defect whatsoever. The fit, finish and function of the knife were flawless, which is why the 5% restocking fee was applied and is appropriate with this return.
 
.....I just don't believe OP got a BNIB knife with his order.

Biggest problem in Knifedom. Too easy to send out bummers and returns until someone accepts them. Add a "re-stocking" fee and it's legal ripoff gold. They know it. Once something like this becomes common it also becomes "normal." Sad.

I know what KC's argument would be, we all do. It does nothing to change the fact that they have a rip-off going The bastards should be boycotted.
 
From customer service after I complained about the restocking fee and the possibility of a defective knife..

.................Thanks for contacting KnifeCenter. Once the item was received, we carefully inspected the knife and did not see any defect whatsoever. The fit, finish and function of the knife were flawless, which is why the 5% restocking fee was applied and is appropriate with this return.

AAAARRRRGGHHHHH.....

In all seriousness, I feel for you, man.
 
90 bucks to open a package, look at it and put it on a shelf! I'm in the wrong business! I could understand a fixed price of say a few bucks but damn ,I would of said I'd gladly pay a restocking fee if you hadn't sent me a new knife in the first place. OP you didn't happen to document condition and problems when you got it did you?
 
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