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Knifecenter Rockstead woe
- Thread starter brandoak
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Sure, they should be heard. Hopefully they'll respond here or in the thread I started, now in GB&U. We're probably all dying to see what they say too.
"I've even returned a couple high-dollar folders there and was never charged a restocking fee." THERE YA GO RIGHT THERE. Makes some of us wonder what's up w/ KC, that's all.
The re-stocking fee should be part of the internet/mail order business model. I understand it with electronics, that could be outdated after 30 days, but a knife. Its just part of doing business. Share your experience, and let other people know, that's the beauty of the internet. They probably lost a handful of sales here in this thread.
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- Sep 15, 2015
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I once ordered a knife from Knife Center. I specifically requested that they send me a brand new in box knife. I received an obviously used knife in shit-tier packaging. Worst online retailer that I have ever made the mistake of ordering from.
You knew the restocking few when you bought the knife. Complaining about that now is irrelevant if the knife was in perfect condition. You can't prove it was in less than perfect condition so all we have for proof is what you say. Pictures/video or this thread is pointless. When making such serious accusations you must be able to back them up.
I have several Rocksteads, including the Ryo. They all arrived as the OP would have expected - highly polished blades, very sharp, very smooth action (maybe a bit tight, but not gritty) and in the case of the Ryo, an almost jewel-like finish on the handle. This is what can and should be expected from Rockstead for knives of this price range.
Something went terribly wrong here. Disgruntled employee at Rockstead? The OP received a used and abused knife? The only way I can see someone at KnifeCenter saying the knife was pristine is if they knew nothing about knives or they were unethical and or just didn't care. A restocking fee should definitely not have been charged in this case. My condolences to Brandoak for such a poor first experience with Rockstead.
If you (Brandoak) have any of the original documentation or can remember the Ryo's serial number, it might not hurt to send an email to Rockstead. They seem pretty good about responding to inquiries. If you do happen to have the serial number, it might also be worth posting here on BladeForums. That way, if someone else receives this knife, there will be some history.
A lesson for all of us to learn might be to thoroughly document any knife we are going to return for quality/condition issues, whether to a dealer or a private citizen.
Brandoak, I hope this experience doesn't completely sour you on Rockstead. They produce truely fine knives, if their designs are what you're looking for. Mike
Something went terribly wrong here. Disgruntled employee at Rockstead? The OP received a used and abused knife? The only way I can see someone at KnifeCenter saying the knife was pristine is if they knew nothing about knives or they were unethical and or just didn't care. A restocking fee should definitely not have been charged in this case. My condolences to Brandoak for such a poor first experience with Rockstead.
If you (Brandoak) have any of the original documentation or can remember the Ryo's serial number, it might not hurt to send an email to Rockstead. They seem pretty good about responding to inquiries. If you do happen to have the serial number, it might also be worth posting here on BladeForums. That way, if someone else receives this knife, there will be some history.
A lesson for all of us to learn might be to thoroughly document any knife we are going to return for quality/condition issues, whether to a dealer or a private citizen.
Brandoak, I hope this experience doesn't completely sour you on Rockstead. They produce truely fine knives, if their designs are what you're looking for. Mike
Never said you said it. I said, "....to think this type of ripoff isn't common is naive." It is.
This "no-pic it didn't happen" stuff is boolsheet. The OP's description was well-written and easily envisaged. You may be correct though, for those few of low comprehension who must watch or listen to BOOKS.
I'd say he was ready, willing and anxious to dish the bucks for a perfect copy of a supposedly perfect knife.
OK, thought maybe you were "defending." Sorry about that.
Well, now someone HAS seen a line on a Rockstead blade.
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- Feb 27, 2014
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- 17,936
Never said you said it. I said, "....to think this type of ripoff isn't common is naive." It is.
This "no-pic it didn't happen" stuff is boolsheet. The OP's description was well-written and easily envisaged. You may be correct though, for those few of low comprehension who must watch or listen to BOOKS.
I'd say he was ready, willing and anxious to dish the bucks for a perfect copy of a supposedly perfect knife.
OK, thought maybe you were "defending." Sorry about that.
Well, now someone HAS seen a line on a Rockstead blade.
If a tree falls in a forest and no one is around to hear it, does it make a sound?
brandoak, sorry to hear about your experience. If I were you & I felt my complaints to be valid, I would SPEAK to a "higher up" at KnifeCenter. If that didn't get me anywhere, I would contact Rockstead & voice my complaints & ask them to reimburse the stocking fee. If I couldn't get my $90 returned by either, I'd make it known to KnifeCenter & Rockstead in no uncertain terms that I would never do business with them again & that my experience would be repeated to anyone & everyone who would lend me an ear.
And it is nothing against you at all. We just need evidence with such accusations. I forget to take pictures of stuff that I should all the time. Example: I fixed the tip of my favorite kitchen knife today. Took before pics. Fixed the dumb ass ding I put in the tip. Forgot to take after the fix pictures. Oh well. My fault. I'll get the pics at another date but it won't be the same. Damn. Lesson learned. Yours is a $90 lesson with the no pics, and you might take some lumps here about it. Life will go on! Your other knives will still cut stuff!
Knifecenter doesn't buy stock from a guy wearing a urine soaked tenchcoat from a van at the local cargo harbor at midnight. None of the reputable dealers get their stuff from shady sources. That is why they send employees (purchase agents) to trade shows like Blade and SHOT Show. The only way it would have been a counterfeit is if someone bought that knife, and did the swap for the fake.
I don't think that knife blade is cast, anymore than the handles are. I've never heard of any knife blade from ZDP being cast. The seam on the back appears to be the grind line. Apparently these knives go through a lengthy process for the blade to be finished.
http://www.bladehq.com/item--Rockstead-RYO-H-Folding-Knife-3--28853
The handles appear to be machined from blocks of solid Titanium. If it were cast, I think they would state so in the product description. As far as restocking fees, almost every vendor has a restocking fee, it prevents buyers remorse and reimburses the initial shipping cost incurred by the vendor. I personally would not buy a Rockstead, it's simply too much money. I'd much rather buy a Sig228 and add some upgrades, or a similar handgun. But if I were to get a Rockstead, I would buy the Shin. Sorry for your luck. Good thing about the pinky thought.
I just can't understand why the OP didn't contact KC to begin with. Unfortunately everybody makes mistakes and very possibly a mistake was made here as well. But without trying to reach out and resolve this matter and not showing any effort on your part generally isn't going to get you anywhere.
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Ya wrong, Cray. If pics had to be submitted for any post not to be a lie, this place would fold due to lack of interest.
You follow that reasoning in your personal life as well...wanting to have everything proven by multi-angle video or stills? Kids and wife submiting pics to you daily before you believe 'em? Seriously?
The OP doesn't need "backup" video for his statements anymore than I do for mine. I've never posted a pic here and may never. A lot of us don't. Some of us don't have that much brag. I've said before, frankly I'd feel like an idiot spending all that time positioning a knife for a glamour shot---rather spend that time with a girlfriend. Hope you aren't one of those who posts your whole life, home and family in pics on facebook.
Have you seen KC prove it WAS in perfect condition? I don't see them posting any pics.
Why in addition to well-written posts MUST he have to back them up with pics?
The guy got ripped. You know that. I think you're wrong.
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