The only real condition I was concerned about was the stiffness of the pivot, the rest is just little things you find out about when you get a new knife..they say its in excellent condition.. my word against theirs...what a great scam! 
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Knifecenter Rockstead woe
- Thread starter brandoak
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This burns my hair. I just started a new thread on this very subject....hopefully the "re-stocking fee" convo in general will continue there.....
EDIT: As soon as I posted it it was moved to Good, Bad and Ugly. I guess that way not too many people will see it.....
EDIT: As soon as I posted it it was moved to Good, Bad and Ugly. I guess that way not too many people will see it.....
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I have never ever received a knife that says this knife is a return. They repackage or whatever they do and sell them as new and no one knows the difference . If they are going to charge the fee then reflect it during the purchase after they try to resell it. New knife means I'm the first to handle it besides the maker that made it
Being zdp blade I highly doubt it was cast. I'm not making excuses as a knife that expensive should have been perfect. I just don't agree that the line you were seeing was from casting. I have had many knives a bit gritty. But not an $1800 knife. I love how they charge a percentage for restocking. As if a rockstead costs any more to put back into stock as a Kershaw. Sorry about your issue. Id have been miffed too. But I have heard a couple guys say their rocksteads were incredibly stiff but broke in nicely.
I see it happen all the time here at knife shops I go to. I know the owners well and see them buy knives from walk-ins and sell them as NIB to the next guy who walks in. They know not to try it with me. The practice is rampant, believe me.
Latest I witnessed was a second hand buy of a Microtech OTF that took all of two hands' thumbs to retract it. Obviously defective or in need of service. I think the dealer eventually sold it as new and normal.
I've lived with this potentially happening for a long time and been wary of it....until they started stacking the "re-stocking fee" on it as well. I'm going to be vocal about it from now on. It's practically immoral.
I'm in the same boat......never deal with KC again.
I ordered one of my grails......Sukhoi 2.0. Opened the box and there was NO edge on the blade.....nothing. It looked like a blank. It would not cut printer paper. Called them and sent it back.
Got a call about 2 weeks later, they got it in 2 days, and was told there was nothing wrong with the knife and it shaves the hair off someone's arm. There is NO effing way it could've. No effing way! They also said they checked every other one they had and they were all the same.
That is such horse shit it's sickening.
Think it cost me ~ $30.
Horrible customer service and I'm done with them.
Joe
I ordered one of my grails......Sukhoi 2.0. Opened the box and there was NO edge on the blade.....nothing. It looked like a blank. It would not cut printer paper. Called them and sent it back.
Got a call about 2 weeks later, they got it in 2 days, and was told there was nothing wrong with the knife and it shaves the hair off someone's arm. There is NO effing way it could've. No effing way! They also said they checked every other one they had and they were all the same.
That is such horse shit it's sickening.
Think it cost me ~ $30.
Horrible customer service and I'm done with them.
Joe
Even if it were buyer's remorse in this case, to think this type of ripoff isn't common is naive.
Doesn't sound like buyer's remorse to me when the guy is ready to dish out $1800 knowingly after hours of research time picking what he wanted and trusting a company to send him a perfect copy of a supposedly superb knife.
Me wonder if you aren't a Rockstead owner....
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Yeah, a big part of this is the percentage restocking fee. If it was a flat $5 or $10 that's a different deal.
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I'd like to hear KC's side of the story.
I've never been wronged by Rocky or KC...I've even returned a couple high-dollar folders there and was never charged a restocking fee.
I've never been wronged by Rocky or KC...I've even returned a couple high-dollar folders there and was never charged a restocking fee.
Even if it were buyer's remorse in this case, to think this type of ripoff isn't common is naive.
Doesn't sound like buyer's remorse to me when the guy is ready to dish out $1800 knowingly after hours of research time picking what he wanted and trusting a company to send him a perfect copy of a supposedly superb knife.
Me wonder if you aren't a Rockstead owner....
Never said it wasn't a ripoff.
I was surprised there were no picture to back up these pretty shocking claims about quality of the knife.
Maybe he wasn't as ready to dish out $1800 as he thought he was.
And no, I'm not a rockstead owner, all my $1000+ knives are customs.
But I have handled multiple Rocksteads and I've never seen a cast line on a blade...
From me to KC customer service........
.............Tom, the Rockstead was truly a beautiful knife but the action was gritty and stiff, not what I would expect from a Rockstead right out of the box.
This knife has no exposed adjustable pivot point and by opening the knife in any attempt to adjust it I would have voided the warranty.
Keep the $90 restocking fee, arguing over what is an acceptable factory Rockstead pivot is not how I want to spend my time................
Because it was an $1800 knife and KC probably states they have a policy to charge a restocking fee for returns. Had he contacted them initially he might have been able to get them to work with him and try to resolve it in a more equitable fashion for the both of them. You never know unless you try. But given the unusual circumstances and the fairly high price of this knife I'm pretty sure I wouldn't just return a knife like this without contacting someone and seeing if I couldn't convince them to do the right thing.
Ill quote Echoil...from another thread talking about this post ....couldn't say it better....
..."Defending of a charge of nearly $100 to put a knife back on a shelf is absurd. Greed. They brag on it at the end of the day...
In this specific case, If the knife's returned in same condition and sellable, should be no fee, they're already making $100's and 100's in profit from this single knife. If it's returned blemished, full price charged and the return disallowed, not a fee.
At the least, cap the fee. Anything over $25 to put a knife back on a shelf is a rip....and even the 25 is borderlline. "
..."Defending of a charge of nearly $100 to put a knife back on a shelf is absurd. Greed. They brag on it at the end of the day...
In this specific case, If the knife's returned in same condition and sellable, should be no fee, they're already making $100's and 100's in profit from this single knife. If it's returned blemished, full price charged and the return disallowed, not a fee.
At the least, cap the fee. Anything over $25 to put a knife back on a shelf is a rip....and even the 25 is borderlline. "
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