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Knifecenter Rockstead woe
- Thread starter brandoak
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Fort Henry lists Rockstead knives as semi custom. I believe Fort Henry does so because of the amount of hand work involved in achieving their highly mirrored and sharpened blades. It may also be due to their high cost, I don't know for sure. But it does appear that at least two retailers consider Rocksteady in part at least to be custom knives.
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Typically however when purchasing anything and if it's subpar for any reason initially I'm not going to approach the manufacture I'm going to take my greivance up with the person I purchased the item from. Besides why would I want to pay for shipping to Japan if when the knife was first received it wasn't up to snuff? Authorized resellers of any good have a responsibility and this is one of those things they are responsible for. However if later on there is an issue which is covered under warranty then I'll approach the manufacture to have it addressed. This is typically the way things are supposed to work.
Dddrees, absolutely. I completely understand about having to ship to Japan or having to deal with the authorized seller. But the OP didn't mention that he contacted the seller first to try and resolve the issues before returning the knife so I just presented another track for him to take. It's too late now though unfortunately. Maybe he can find a rockstead that's in great condition and in great working order for cheaper than new price to heal the wound some.
Understand, but that's been my point all along. The OP failed to contact the seller from the get go. In my opinion any reasonable and responsible person would have contacted the seller before returning a knife. This would especially be true considering how much this knife costs, wanted to avoid any misunderstandings, and wanted to make sure he didn't pay any fees given the product was substandard and damaged according to his posts. Frankly I would have been upset and I certainly would have wanted to speak with someone to get it resolved in a manner that both parties could live with. Less chance of doing so by simply returning the knife without reaching out to the seller first. Picture no pictures, this that, those these, most reasonable people would reach out to make sure there were no misunderstandings.
Some members here need to hold their tongues, read more, post less. There are a handful of repeat offenders that show up in General and GBU and more often than not derail the thread completely, suffocate the OP and other actual parties involved or post nothing but inflammatory or provoking comments. Would be nice to get some reliable information on businesses and transactions without having to wade through 10 pages of side bars, personal attacks, and pissing contests.
I agree that the OP's story seems odd. And there was some back pedaling on just what was and wasn't acceptable. Not to mention if you think a ZDP blade is cast I would honestly question the qualifications of the person making that comment to legitimately critique a build. But as far as what is and isn't a custom? There really is no definition. Many custom makers who sell their knives as customs use production methods to manufacture their knives. But no matter the definition on an $1800 knife I understand why knifecenter wouldn't want people "renting" the knife. And since they sell it as a semi-custom (read midtech) then their restocking fees apply. If someone does not agree with their definition or their policies then they should not order. But when we ignore the "terms and conditions" and we click the pay button we are at fault. Not the seller. Either way I was not aware the OP did not give Knifecenter the opportunity to work it all out before posting to the forum. Which I don't think is right given the whole story.
Do we know if rockstead has a USA based warranty facility? If not shipping to japan is incredibly expensive if you care about it getting their in a timely manner and insured. It would actually be more than the restocking fee.
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Awwww repetitive insinuation that I must be female. Otherwise known as "I'm not that bright, but I'm going to keep swinging, because if you're going to be dumb, GOTTA BE TOUGH."
Anyway, please stop whining, it's getting over the top ridiculous. Everyone here sees it but you. But no, tell us some more about how the companies should be "fair", with the caveat that only you get to decide what's fair. Someone here is a huge gasbag, but it's not me.
Do you need a tissue? Because you seem to be getting pretty riled, which is both hilarious and ironic. How did you put it to me? "Do you live in the land of meek"? I think we have found the mayor of that place. LOL
Anyway Rev, I think this one's done, don't you?
They do not have a USA based warranty facility. The following is from the warranty page on Rocksteads website:
SHIPPING
Simply ship the knife to the Rockstead address by EMS or other. Rockstead is not responsible for any product lost in transit.
However, return shipping cost must be paying by yourself. It cost is 3000 JPY.
(Address)
1-26, Kannabe-cho Sakaiku Sakai city
590-0984 Osaka Japan
Rockstead corporation
+81 72-221-1331
from google:
3000 jpy equals $26.87. So based on their quote it might require the same to get there, however I don't know if this would be insured or not, so that would be approximately $60. However there are certain things they do not cover under warranty and that would be the mirror shine. So if the knife needed sharpened that's one thing, but if the mirror shines was damaged they wouldn't cover that.
Ya need to look a little harder then, Matt.
There are 8 solid pages here and another 6 or so in a similar thread playing right now on a screen near you.
If you come across things that distress you, simply don't read it.
Lot of good opinion here from plenty of knowledgeable, mostly sane, people. Best of luck....
Yeah, then if it were me I would buy a rockstead and pretend it has no warranty. From the USA to ship overseas I was charged a minimum of $90 to ship with insurance that I don't even know if it covered the knife after it left these shores. Then if I am to pay their $26 return shipping I would have to assume that has no insurance and the manufacturer claims no responsibility for loss in shipping. At those prices and risks I would not consider buying a brand new knife and sending it in for warranty to be a viable option for me.
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