That is definitely true. I've had Bill himself make quick adjustments on one or two of mine. They're happy to help if you visit the factory outside the Rendezvous it seems also.
I just took out my unused and uncarried Mardi Gras #56 because I was going to get it ready to ship and it has a crack extending from both of the upper arms of the shield. Guess I'm not selling this one, even at my already discounted price

Anyway, this has only been out of the tube for pictures and to look over. Never in a pocket, never carried, never used.
I guess I should call and tell them about it and try to get it fixed but my #38 Special in LVS Abalone has been there for over a month because the acrylic started to bubble and I thought it just need a quick sanding and polishing so idk. Maybe another beater like my store model #25 unicorn acrylic that started to pull apart. I think I might be better off not buying acrylic, idk. I have a #22 Magnum in looking glass acrylic that one of the covers has pulled up and left space between the liner and cover, and my #65 in Black gold acrylic has gaps between the covers and the bolsters. I'll take pictures of all these tonight. I'll probably start a thread.
What do you all think?