lousy dealers...

I think that it has to stay here once the ****tard label was issued.
BTW, do you let your friend have his balls back to play with on the weekend?
 
Gonzo, Paul states that your friend actually ordered the knife on the 9th, which would mean that the order is only going to take 19 days, not 20. I guess your friend is just as good at fudging as he accuses Paul of being.

I sure hope there is more to this than a knife taking 19 days to get to your friend. That sure isn't enough to start trying to screw with someones livelihood.
 
Originally posted by Gonzo_Beyondo


I'm tired of someone so eager to get their name out there, by spamming on every board in sight, while actually contributing very little, and then sh!tting on those who actually become their customers, in return.
Click to expand...
I agree with Gonzo about the Spamming aspect..I don't see any other dealers answering questions about a certain knife with "Very nice knife indeed, smooth opening, great looks, and by the way...We have it at are glorious website. Give us a visit" That crap gets really old...That borders very closely on his posts needing to be in the 'for sale' section!!
 
I got the response from the customer and it was not us I suppose. Again, thanks for all the support. Paul
 
PAUL and TDE are cool with me as far as I am concerned..When you joined this forum you stated you were a dealer..you have shipped countless knives ..and been a overall good contributing bastid on all aspects of this forum...

Its a bummer for gonzo..but he needs to also understand when it comes time for shipping occasionally things go wrong..man do I know this..take my business for example...I was supposed to recieve my container from Holland last week..well there were production problems in Holland..then the container left late..two days longer at sea than predicted..then customs in the post 9/11 america..finally arrives to my warehouse today..then a day to unload sort..then ship out thursday...and two more containers that were supposed to arrive at the same time are still in route..one following the other..Dam I wont be able to ship complete orders for a week!!!
Meanwhile my customers like gonzo are calling...WHERE IS MY STUFF??? well what can I say but excuses and apologies but really for the honest business person like Paul..it just sucks cause you know that you did not make the customer 100% happy and it was because of some stupid things just out mmmnof your control..

anyway I digress Gonzo in the scheme of things..you will get your knife and TDE are still great folks..everyone is happy ( I hope)
 
Originally posted by TDE
I got the response from the customer and it was not us I suppose. Again, thanks for all the support. Paul
Click to expand...

Paul, I am a little confused by this statement. When you say that you suppose it isn't you, does that mean that it definitely isn't?
 
I'm tired of someone so eager to get their name out there, by spamming on every board in sight, while actually contributing very little, and then sh!tting on those who actually become their customers, in return.
Click to expand...

OK TDE started the recent Hottie thread, that my friend is not spamming. :D :D :D
 
I stated to him that it was not my post. It wasn't! I didn't say it wasn't my deal.

I see that limited pieces of the experience have been discussed, confessed, defended, refuted, disputed and ill-reputed.

I didn't start this thread. I haven't even seen this thread until now. This is the second post I've ever made here, and it's gonna be interesting.

Here is the deal. This got out without my permission,

Then the issue was refuted seemingly to save a person's image -after that person had made promises that could not be kept and had continued to advertise items as being in stock when they were not, something otherwise known as not telling the truth, from the way we see it around here. I see no value in someone demonstrating 'concern' after the flop hits the fan, and the charade has been played. That looks like damage control and back-peddling to me and I am not interested in that, whether on the phone or in a CYA post.

That type of behavior may not bother some people but it is not the kind of relationship I would like to have with a seller, or anyone else for that matter.

Since the horse IS out of the barn, and at the urging of some people, here is what happened. I should add that these are only my opinions and observations an should not be taken as advice. Look at it as a consumer review, like Epinions!

So!
*********************************************************

The home page of this seller’s ‘site proclaimed the knife in question to be IN STOCK. This announcement never changed, even weeks later after it had been revealed that they were very much not in stock. Don’t bother looking. It’s been changed now.

I admit I saw the red warning flag and drove right past it, mostly because this seller was listed on another forum as being one of the “Good Ones”. My mistake.

What red flag?

That’s when you discover that the site is set up to NOT process your order only until you check the box that gives the seller permission to hold your order if the item is not in stock or backordered. If you clear the box, you will go no further. Oh if only I’d stopped there.

It’s worth repeating: if you clear that checkbox, the order does not proceed. Hmm what a co-inky-dink to what follows.

What happens later is an email from the seller informing you that the knife you ordered is NOT really in stock, that all the ones coming have already been sold, and will ship as soon as those knives arrive- which means that the orders before yours didn’t have any stock either- that the knives for those old orders will come in next week and they will ship probably Monday, then your knife will ship ‘near the end of the week.’ when the following batch of knives arrives.

So to sum up; there is a group of sold orders holding for stock to arrive, and yours will be waiting for the NEXT supply to arrive. OK so far?

So the games begin. For two more weeks the website still trumpeted that they are IN STOCK even though both of you know they are not. There is a word for this. Can you guess what it is? I knew you could. You email a reply, “OK” … or something. It was so long ago I can’t remember. Whatever. A week is ok, you think to yourself.

A week goes by, it’s Friday again, and no notification of shipment "late that week" has arrived, so you email a query about the order status.

Now since the ‘store’ is open on Saturday, you figure, you’ll probably hear back by Saturday night. Oh, no you won’t! Monday morning now, 9 days into the order, you call the ‘store’ and get an answering machine. You leave your cell phone number and wait. And wait and wait. Nobody calls you back

Monday afternoon you get an email reply -to your Friday email!!! Now it says, your order didn’t really ship at the end of last week (as you were told it would) a week ago. Now it’s probably going to be ‘this afternoon’. You reply, saying thanks for the update, please send me a shipping confirmation/tracking number.

Tuesday, nothing. Wednesday nothing. You call again to see what’s happening, this time talk to someone who has no idea about shipping or stock and can’t tell you anything. You leave your phone number.

No call back.

About this time, a friend suggests you just cancel and get one just like the one you ordered for 25% less money. OH no, you've committed to this and will give the guy a couple more days. But by Thursday it’s sounding like perhaps the thing to do, remembering the rigamarole and bad communication and failed shipping estimates.
You check your credit card and bingo! The order was processed yesterday. Well, there’s no getting off the Merry-Go-Round now.

You write another email Thursday in this second week to which there is no reply.

Now we come to Friday, 13 days after ordering your “in-stock” item, You make your third phone call. Hey! You get THE MAN! You talkin’ with THE MAN! How’s it going with that order (you don’t say, “…you know, the one that was going to ship Friday but didn't then was going to ship the next Monday but apparently didn't and for which you still have got no tracking number, even though you asked twice for one?”)

“Hmm”, he says, let’s see…(shuffling papers). “Uhm. Looks like that shipped Wednesday. Uh huh.” You wonder WTF didn’t you get a tracking number Wednesday, or today, but you remain professional and polite. “Could you please give me the tracking number?”

You get the tracking number! Now off the phone, you punch up the tracking number. It actually shipped Thursday so we need another word for what it is when you say something shipped Wednesday but it actually shipped Thursday…

Finally, 20 days after hitting ‘submit order’ your manila envelope has arrived! A padded manila envelope with 25 foam peanuts!

You manage to get past the massive single strip of cellophane tape, open the box, and Voila! The knife has GLUE on the frame and on the blade from the aftermarket customizers having slopped it and not taken enough care to clean it off before sending it out. OK no problem, you have “Goof Off” solvent and a steady hand…

Then you hit the release button, and the mechanism grates, grinds, makes a noise like a screwdriver scraping across concrete, as the blade jerks and creeps, you apply more and more pressure, until finally the blade snaps out and locks.

This is a knife from one of the most highly respected manufacturers in America, and it's a dog!


*******************************************

There you go. Whether this is the kind of purchase experience anyone likes to have or not, is completely up to you. I am not happy it had to make the front page, but I sure wish I'd read something like this before I hit "Submit."

I had five orders I'd placed AFTER this order with various sellers, and in the time it took for this ordeal to unravel, ALL of those other orders had arrived before this one. One order that I'd placed from an Oakland company on Friday morning the 22nd - I had in my hand on Monday the 25th! It beat this one I placed back on the 9th by 3 days.

Who do you think I'll use next time? That's what it's all about.
 
Stone Knife is the guy who PM'd me.
That's who i quoted above, but i did'nt mention any names.
Mainly i wanted to see what other ppl thought of this run-around... when all of a sudden Paul runs in here announcing it is him and he's not guilty. :rolleyes:
 
well hello there afterall! I have stated that I am sorry that we sold out of the first batch of them. Your order was not processed until the knife was in our hands. My "paper shuffling" is the file system that we use when the computers are not on. I try and keep everything as close as I can to the phone for question calls. Your idea of the checking of the boxes was very helpful because that is a new process on the yahoo system and it did not make sense that way, so it has been changed, w have already stated that we were leaving this system to get a larger, more professional site. I stated that we drop of all our packages to a shipping account and if I said it went on X day, they might have sent it the next morning if things have already gone out for that day. I will say that our group and myself are very honest and have NEVER tried to screw anybody or lie about anything. We are a good business and 99.99% of the time make customers happy. If you(Mr. Customer) still feel unhappy(and I quess you do), PLEASE send that MT back for a full refund. I was not going to respond to this matter again, but I did not want anyone to think that I didn't care, so here it is and thanks for the growing experince. And thanks again for everyone support who we do make happy. Have a great labor day!

Paul
 
why did you charge dude $11.00 to ship the knife in a padded envelope?

I ship items damn near daily, and even a 4 pound box, express to Manitoba, Canada... is under $10
 
UPS shipping from me to him with insurance is around $8.00, my packing, my invoicing, my time to respond to this thread and my jeep to drive the shipping company for the rest! So if there is any more questions? Paul
 
he ASKED you to ship it via USPS priority, usually at a cost of $4-$5 (we're talking ONE knife here) and they even provide a free BOX.
 
Mr Stone knife. I am quessing that you do not want the custom SOG auto we are having be converted for you in the next batch being made? Let me know. Paul
 
But he still paid for the shipping, did not question the USPS price, AGAIN and for the last time, I MADE A MISTAKE FOR SENDING IT UPS, He paid the same either way. I cannot wait to get the new software for easier functions and I will send knives however they wish, even if it make us an extra dollar, ONE MORE TIME! I thought I was doing a good deed, what did I know. Paul
 
nothing pisses me off more than paying more than $10 in shipping fees, and a week later having it show up via regular ground in a brown paper bag

That's really friggin' lousy dude, and you really oughta be ashamed for that alone! Not to mention the time you made the customer wait for his knife that was "in stock" according to your site.

After delaying him for 20 days, you should have packed it properly, added some kind of bonus for making the guy wait, and shipping it the fastest way possible, 3-day in the LEAST.


Apparently, you are'nt concerned with making customers happy, your concern is focused on getting orders, making profits, and leaving the customer hanging to get his merchandise whenever it convieniences you... all the while, they pay significant markups, while you sit on your ass spamming forums trying to find more ppl you can put thru the ringer.
 
Further, if i place an order, for an item that is Not in stock... for example maybe the website status was'nt updated yet.. ok, fair enough...

I expect a phone call or an email ASAP informing me that it will take "X" amount of time for my order to be filled, and i can either be placed on backorder status or my card can be credited, or another item purchased to compensate (at a discount for the inconvienience).

SOMETHING!

You'd rather do nothing till you get called on it, and then... boy do you have excuses!

Theres no excuses for poor business ethics. Blame the software all damn day, it makes no difference. The plain and simple of it is that it's on you, and instead of admitting to it, theres blame on everything but you.
 
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