The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details:
https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
Price is $300 $250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
Order here: https://www.bladeforums.com/help/2024-traditional/ - Order as many as you like, we have plenty.
No more games with these people. Contact paypal.Not long ago I asked you guys for your take on a situation: I’d bought two knives from a company. There was an error in shipping so I got one of the knives I ordered but the wrong knife in the 2nd package (I initially thought I’d gotten two of the same knife, but I actually got a mini and regular version). The guy asked me to mail the 2nd knife to a different customer—as you guys advised I did not agree to do that.
Since I last posted, I’ve exchanged a few emails with the company. I asked for a postage-paid label to return the 2nd knife. At first, they sent replies that basically said, “help us out here.” I kept insisting, and the answer I finally got is that because they chose a third-party logistics company to send the knife they can’t generate a return label, but if I pay for the postage, they will “return the shipping fee to your account in the shopify background,” and then they will send me the 2nd knife that I actually ordered.
A) How does the fact that they sent the package through a 3rd party logistics company make it impossible to make a return label for me? B) What the heck is a “Shopify background” and how does a refund like that work if I don’t have an account with Shopify? C) I don’t even have an account with this company. I bought the knife as a guest using Paypal. And D) The 2nd knife I ordered is shown as “out of stock“ on their website now. I’ve asked a couple times whether they even have that knife to send me and I never get a direct answer. To be fair, it may be that they ARE trying to answer my questions; there’s enough unusual syntax in the emails they’ve sent that I’ve wondered if there’s a language barrier at play.
Before I make up my mind what to do, I wanted to ask people who’ve been doing this awhile: Has anyone else had a situation like this? If so, did you actually get a refund? Can anybody explain this “Shopify background” stuff? Is that legit, or am I getting the runaround?
I worry that if I pay the postage to ship this knife back, I’m going to be out the money for the knife I DID order, plus the postage. So at this point I’m wondering if I should just keep the knife I didn’t order and don’t especially want. Unfortunately, it’s less expensive than the knife I ordered by about $15. If I decide to do this I’ll send another email just telling them that I’m keeping it and they can refund the difference. I have my doubts that’ll work, but I can at least try—and I’ll take it as far as the BBB if I have to.
What do you think?
Oh, and by the way, I really DO like the first knife. It’s well made and very snappy. It’s become my fidget knife of choice when I’m sitting in front of the TV. So they make good knives (and based on what I’m seeing the EDC products their parent company sells are great as well). It’s just that their customer service is awful.
What do you think?
Ooops. I forgot to mention—I did send a message to PayPal. I didn’t go through their “process” with all the ready-made choices of answers, because none of them quite fit. Anyway, they haven’t replied.No more games with these people. Contact paypal.
LOL. Wise advice. And that’s already a given.I think you should never deal with them again.
Do it again. Better yet, call them. You did not get what you ordered. File a claim. The business will be forced to deal with this the right way or paypal will refund you and go after them. Don't do anything until paypal tells you what to do.Ooops. I forgot to mention—I did send a message to PayPal. I didn’t go through their “process” with all the ready-made choices of answers, because none of them quite fit. Anyway, they haven’t replied.
Time to name them if you haven't already.LOL. Wise advice. And that’s already a given.
It is time. This community has given you spot on advice. Time to give back. Name them so we all know who not to deal with. You owe them nothing. You owe it to fellow knife enthusiasts, some of which have taken their time to help you here, to help avoid a bad company.Thanks, guys! I really appreciate all the replies. I’ll consider naming them on the GBU thread. I’m always reluctant to do things to hurt a business, but in this case it might prevent others from dealing with similar hassles.
Thanks, guys! I really appreciate all the replies. I’ll consider naming them on the GBU thread. I’m always reluctant to do things to hurt a business, but in this case it might prevent others from dealing with similar hassles.