Cougar Allen
Buccaneer (ret.)
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Right. If you choose not to buy insurance you are choosing to self-insure. Which choice you make has nothing to do with liability.
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Michael Potter is irresponsible
- Thread starter TheBleedingEdge
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Right. If you choose not to buy insurance you are choosing to self-insure. Which choice you make has nothing to do with liability.
Insurance is an option IMO. Delivery confirm does nothing but confirm it was delivered, not necessarily to the correct spot either, just that it was delivered to someone somewhere. Basically its worthless.
Signature confirmation is your best bet and it won't double your cost to ship it and you can use signature confirm when you use first class mail so save yourself the postage for Priority and mail that way. You still self insure using it though.
On another topic. I have a friend that has an insurance claim with the post office two years old and counting and never seen a dime. If this is any indication of what to expect then don't count on the Government coming through on that without jumping through some hoops and don't be surprised if they tell you because it was a knife that it voids insurance. Come to think of it I don't know a single person that has received any insurance money from the USPS one time for a claim. Surely its been done though.
STR
What do you mean by that? DC does not guarantee anything, it just tells you where your package is.
The way I see it, the seller is responsible to get the package to the buyer safely. Whether he chooses to use insurance or not is indeed his prerogative, but that does not change anything to his obligation. Insurance protects the seller/shipper, not the buyer.
The only exception would be when shipping international if the buyer clearly states that he will assume all the risks involved with the shipping.
Delivery confirmation shows that the item has arrived at the specified location. Ultimately that is what the shipper is responsible for.
Whether or not the item arrives there undamaged is the USPS's responsibility and thus, the shipper/receiver share equal responsibility regarding the decision to purchase insurance.
I have a over a 1000 successful eBay transactions, all of them using delivery confirmation. I have never had a non-delivery using it.
Cougar Allen
Buccaneer (ret.)
- Joined
- Oct 9, 1998
- Messages
- 76,933
If you read this forum a while you will soon be disabused of that idea. It only shows the driver made a check mark. It's not so uncommon to find he delivered it to the wrong address. Sometimes it turns out he didn't deliver it anywhere, and the package is found in the truck later. It's also possible he stole it, though that isn't as common.
Esav Benyamin
MidniteSuperMod
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We had one driver who was stealing Express Mail !!! Impossibly stupid !!! Each piece was signed over to him personally. He got caught as soon as the complaints came in ...
(Yes, we hung him right away and gave him a fair trial later.)
Again, I have to disagree. If you ship an item that gets lost by USPS, FedEx or UPS, as a seller, you are responsible to refund the buyer. If you purchased insurance that only means that you will be able to try to recover your loss by filing a claim.
I've got to say I'm a bit surprised by some of the comments I've seen here by sellers, saying that they do not purchase insurance as a matter of course. In my world getting the package to the customer is my responsibility, not the customer's. If the package doesn't arrive then I am responsible. I add the insurance costs into their shipping bill and that is that. The insurance isn't for the customer (although it has the happy side effect of covering them) it is for ME, to make sure I get paid for my work and don't get stuck holding the bag for their sword.
What the heck do you do if you don't purchase the insurance and the item goes missing? You just tell the customer "oh well sorry I shipped it too bad for you?"
What the heck do you do if you don't purchase the insurance and the item goes missing? You just tell the customer "oh well sorry I shipped it too bad for you?"
Many good points have been made here, that's for sure.
Yes, one should make sure & state all that'll happen. While it wasn't discussed between the 2 parties, the OP stated he insured the package going to get the work done.
Another point is that Insurance only covers the package if it's lost/damaged enroute. If the shipping co. shows that it was delivered, they're not going to cover it after it leaves their hands.
Another advantage of Insurance (At least if $200 or more), is that someone has to sign for it. That at least shows someone received it & that's that.
I'm not fully sure of the facts here, but it sounds like the package was delivered & was stolen after it was delivered. I don't think it's the shippers responsibility then.
However, I do think the shipper should've at least notified the OP when he was shipping his knives.
I truly hopes this works itself out.
Yes, one should make sure & state all that'll happen. While it wasn't discussed between the 2 parties, the OP stated he insured the package going to get the work done.
Another point is that Insurance only covers the package if it's lost/damaged enroute. If the shipping co. shows that it was delivered, they're not going to cover it after it leaves their hands.
Another advantage of Insurance (At least if $200 or more), is that someone has to sign for it. That at least shows someone received it & that's that.
I'm not fully sure of the facts here, but it sounds like the package was delivered & was stolen after it was delivered. I don't think it's the shippers responsibility then.
However, I do think the shipper should've at least notified the OP when he was shipping his knives.
I truly hopes this works itself out.
I've got to say I'm a bit surprised by some of the comments I've seen here by sellers, saying that they do not purchase insurance as a matter of course. In my world getting the package to the customer is my responsibility, not the customer's. If the package doesn't arrive then I am responsible. I add the insurance costs into their shipping bill and that is that. The insurance isn't for the customer (although it has the happy side effect of covering them) it is for ME, to make sure I get paid for my work and don't get stuck holding the bag for their sword.
What the heck do you do if you don't purchase the insurance and the item goes missing? You just tell the customer "oh well sorry I shipped it too bad for you?"
You pay the customer out of your pocket. Anyway, that's what the seller should do even if he purchases insurance, because it takes time for a claim to be processed. Refund the customer first, then hope to get the money from the insurance.
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I fear this may be right. It was delivered and subsequently stolen so it cannot be entirely the fault of the sender. IF it had been delivered to the recipient's property correctly then it becomes the responsibility of the recipient .
Nevertheless, this is a very unpleasant situation for the OP and one that could have been avoided.
With all due respect, that is 100% wrong.
In the past 3 1/2 years I have had three packages being sent to me delivered to the wrong address. All three showed they had been delivered according to "Delivery Confirmation". And they had been delivered... just not to me.
It does not show where they were delivered to if delivered in error. It only shows they were delivered to the address they were addressed to.
In all three cases however, I received the packages due to the fact they were delivered to honest people who either called me or brought them to my house.
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The issue here is not delivery confirmation - it's SIGNATURE confirmation. There's a difference.
Without signature confirmation, the package was left on my doorstep unattended while I was away at work. If he had covered it with signature confirmation, the post office would have held it until I came to pick it up and it would not have been stolen off my doorstep.
I'm upset at his carelessness, and his suggestion that I was somehow unreasonable for thinking that he would handle my property responsibly.
Without signature confirmation, the package was left on my doorstep unattended while I was away at work. If he had covered it with signature confirmation, the post office would have held it until I came to pick it up and it would not have been stolen off my doorstep.
I'm upset at his carelessness, and his suggestion that I was somehow unreasonable for thinking that he would handle my property responsibly.
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