- Joined
- Mar 28, 2009
- Messages
- 3,525
That doesn't give me much faith in my knife getting fixed anytime soon...[emoji35]
-
All For Sale threads must have a pic showing the knife being sold with written date listed, your username & Bladeforums or BFC to prevent photo harvesting from elsewhere - scammers hate this one trick! The rules for The Exchange can be found here. Please read and follow them. Stop using Paypal Friends & Family and follow our best practices to prevent getting ripped off or having a bad deal.
-
The BladeForums.com 2024 Traditional Knife is ready to order! See this thread for details: https://www.bladeforums.com/threads/bladeforums-2024-traditional-knife.2003187/
Price is$300$250 ea (shipped within CONUS). If you live outside the US, I will contact you after your order for extra shipping charges.
Order here: https://www.bladeforums.com/help/2024-traditional/ - Order as many as you like, we have plenty.
Microtech Excessive Delay For Warranty Service
- Thread starter robcelani
- Start date
- Status
Bumping this back up. I believe you Greg but I'm starting to have doubts.
The highlights: Microtech received my knife on 12/4/14. They've had it now for over 7 months. The clip did not fit correctly and was missing a screw. I could have fixed the problem myself in minutes provided the clip and screw could be mailed to me. Even better the jackass crappy dealer (Butch Holloway @ Fl Gun and Knife) could have taken it back and refunded my cash.
My issue is not really the time. I would be fine if they let me know it was going to take this long. It's the lack of communication and follow up from anyone at Microtech. I gave up on the customer service contacts after they told me there was an 8 week turnaround on 4/17/15. It's been longer than 8 weeks guys.
I started emailing Hank Greenberg (MT employee) after seeing him post here on BladeForums and Microholics. He's also failed to follow up with me.
I'll start calling them next week to see if I can get someone to be responsible and take care of me. I'm also going to contact a dealer I know from knife and gun shows who seems to have contacts at the company.
I met Tony last year at the USN knife show in Vegas. He seemed like a good guy. How do you tell someone nicely that they make great knives but suck at fixing them when there's simple problems.
^^^^^
THESE!!!
I've sat back patiently following this thread. My conclusion is this: Microtech (Marfioni's), attitude/actions regarding the pathetic customer service & warranty service, he & his company are FAILING MISERABLY at providing we valuable customer's, is completely UNACCEPTABLE! :thumbdn:
I own quite a few expensive Microtech's, & have spent a load of money these past couple of years on so many of their quality knives. News flash: NOT ANY MORE!!! At least not until they get their priorities in order, & start taking care of their customer's who buy their products.
Microtech management: there are so many other awesome knives being made by your competition...the big difference is: they genuinely appreciate our business (Benchmade, Zero Tolerance, CRK, Sypderco- to name only a few), & understand that "CUSTOMER SERVICE" is one of thee most vital components, in running a successful company. I think that it's time you get with the program, & take care of YOUR, valuable customers.
Edit:
I agree with your opinion, & I'm in your boat. I've been pretty fortunate, regarding the MT's I've purchased.
With that said: reading this thread, & learning that so many member's whom I like & respect, are being treated in this manner; is very troubling.
Last edited:
- Joined
- Apr 26, 2003
- Messages
- 1,707
Despite all this disappointment and frustration their products are selling well. And selling out. And there are people waiting to through money at their next releases. Human nature, consumerism, etc, I don't know. Thank god the few that I have arrived in perfect condition and became safe queens. No more for me. Good luck folks.
Really stinks this is going on with all you guys . I certainly would be pissed . Although I have never had a problem with one of their knives I do have a considerable collection of them and would be seriously disappointed and very pissed if they had my knife much longer than their projected warranty time.
I really thought they would turn it around ,
I really thought they would turn it around ,
- Joined
- Aug 13, 2014
- Messages
- 1,267
This thread has stopped me from wanting to buy a MT. I've debated buying one for quite some time and I'm glad I saw this now.
Out of all the knives I have, my CRK is by far the most expensive and I have and don't plan on sending it or any of my BM in for their services because of this reason right here. If it's something simple I can do it myself. If anything major I'll take that up with the dealer. I really hope you get your knife back, and soon.
It's a shame that they can keep producing but can't seem to get their stuff straight about noticing what services can take a couple minutes and those that could take hours or days. If it were my business I wouldn't let that stand and cant believe it has for this long.
As for leftytwogunz: that is a damn shame. Unless the delivery guy knows what he's got then I don't believe he would've done it, especially if he's the only one that delivers there. Sounds like an in house job and that is completely unacceptable.
Keep us updated & I'm going to hold off on buying an MT until this is resolved and the CS gets better.
Out of all the knives I have, my CRK is by far the most expensive and I have and don't plan on sending it or any of my BM in for their services because of this reason right here. If it's something simple I can do it myself. If anything major I'll take that up with the dealer. I really hope you get your knife back, and soon.
It's a shame that they can keep producing but can't seem to get their stuff straight about noticing what services can take a couple minutes and those that could take hours or days. If it were my business I wouldn't let that stand and cant believe it has for this long.
As for leftytwogunz: that is a damn shame. Unless the delivery guy knows what he's got then I don't believe he would've done it, especially if he's the only one that delivers there. Sounds like an in house job and that is completely unacceptable.
Keep us updated & I'm going to hold off on buying an MT until this is resolved and the CS gets better.
I've spent two weeks going back and forth with a person in Microtech's customer service department on email. She keeps saying she has "sent an inquiry to the service department" and will "get back to me" about my knife, which I sent in 5 and 1/2 months ago. I am definitely never buying another Microtech.
Guys I appreciate the comments. I want the thread on top. I'm sure it'll appear on Google and affect opinions. Please think about a few things.
Let's stop the "I'm not buying a Microtech" please. Isn't productive and not my point. I'm still buying microtechs and this isn't changing that for me.
It's my thread and not intended to bash the company. More like Documenting an issue of poor business practices and saying hey you need to fix your company.
I'm not going to die without my knife for this long right. It's one of those annoying things that life deals us.
The idea of talking to Tony at USN show is good. I wasn't going to go but maybe for this.
I met him last year but only briefly.
Let's stop the "I'm not buying a Microtech" please. Isn't productive and not my point. I'm still buying microtechs and this isn't changing that for me.
It's my thread and not intended to bash the company. More like Documenting an issue of poor business practices and saying hey you need to fix your company.
I'm not going to die without my knife for this long right. It's one of those annoying things that life deals us.
The idea of talking to Tony at USN show is good. I wasn't going to go but maybe for this.
I met him last year but only briefly.
- Joined
- Mar 28, 2009
- Messages
- 3,525
While I understand your point...MT needs to know that things like this affect the consumers desire to purchase any of their products. Thus the "I'm not buying..."
I own a number of Microtech's knives and have been pleased but some of these stories of poor communication are eye opening. The maturity of a good company is seen through its customer service. With fixed blades I don't really worry about warranties as I've never needed to use one but when it comes to folders I feel differently. I want a company that stands behind their product should there be an issue.
No. Stating that one is not buying a Microtech based in part on the information in this thread is very productive. If poor customer service doesn t result in loss of business, what is the motivation to change?
Oh, by the way, I m never considering buying a Microtech until their warranty service improves.
My attitude about owning MTs is that you buy them with the knowledge that if something goes wrong with one of them you'd better have options other than them to get it fixed. Their CS is second to none in being slow and unpredictable.
Hey guys, I posted here back in April. Update: Well, after calling and begging for 11 months, I finally received my Elite back....I sent it to Microtech new, in box straight from the dealer. (yes , I would have sent it back to the dealer, but no more New CF Clip points to be found). It would not lock and was way off center. I received it back from Microtech without the box and it is STILL badly off center and attempts to lock, but does not. Still totally useless. I WILL NEVER EVER BUY ANOTHER MICROTECH and I own 12 of them. Now, it is the principle of the thing. I'm DONE!!!!
Leftytwogunz
Gold Member
- Joined
- Apr 30, 2013
- Messages
- 2,311
I truly and honestly think this was one of my problems when I sent mine in. And I've thought this for a long time, well before I ever read this thread.
I feel that they slapped a new clip on my limited edition Socom Delta and resold it, kept it, whatever, since I was dumb enough to send in all the original stuff with it.
I IN NO WAY believe their fedex guy, likely knowing broken knives come in, good ones go out, took my knife from the well packaged container, took a knife with a
90 degree bent pocket clip out to keep, packaged it back up nicely to where MICROTECH would accept it, and then delivered the empty box.
And Laurel was the one I spoke with on the phone a couple of times. She was not very pleasant or believable. I will never buy another microtech product because of this problem.
Rob- out of respect to your wishes, I went back & edited my comment. With that said, I know where I presently stand with Microtech, & unless they correct their blatant disregard to this issue, I'll take my business elsewhere. This is a very serious matter, & until this thread re-surfaced, I had no idea that this problem was so rampant.
Best of luck to you, & all of the other member's who are affected by MT's poor customer service. Please keep us updated, as to the status of your knives, & also, any information that MT may share, regarding how they plan to address this problem, hopefully, once & for all.
Last edited:
That is pretty crazy to have a rogue FedEx employee/Microtech collector stealing and repackaging knives. I mean what are the odds of that kind of thing happening anyway? I never spoke with Laurel on the phone myself, but when I did email, she was prompt and gave me the info I wanted. I didn't really expect more, there was no "extra mile" involved or expected because of similar issues. I got my Socom Delta fixed and returned in the time frame they promised. I waited to contact them initially until I found a good review from a reliable person on the matter and had gone so far as to contact a dealer on how to send it back to improve my chances of having it actually fixed and returned.
- Status