I will say that I talked to MT a couple of weeks ago about some issues including RA turnaround time and it is a huge priority for them right now. They are currently working to get a system in place to have 24 hr turnaround times. They know it has gotten out of hand, FYI.
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Microtech Excessive Delay For Warranty Service
- Thread starter robcelani
- Start date
- Status
No there will not be a system for a civi to ship automatics in for service, as it's illegal to ship automatics across state lines to a non qualifying person, non mil or non leo. Not Microtech's policy just federal law. You could, however, send the knife through a dealer.
- Joined
- Feb 24, 2015
- Messages
- 43
Rev how long was the turnaround on that Socom? I sent one in a week ago yesterday, and had the dealer i bought it from call MT to see how things were going as a follow up. I assume it will take a few weeks? (and hopefully not months)
- Joined
- Jun 16, 2003
- Messages
- 20,207
"29 U.S. Code
§1241. Definitions
(a) The term interstate commerce means commerce between any State, Territory, possession of the United States, or the District of Columbia, and any place outside thereof.
(b) The term switchblade knife means any knife having a blade which opens automatically
(1) by hand pressure applied to a button or other device in the handle of the knife, or
(2) by operation of inertia, gravity, or both.
§1242. Introduction, manufacture for introduction, transportation or distribution in interstate commerce; penalty
Whoever knowingly introduces, or manufactures for introduction, into interstate commerce, or transports or distributes in interstate commerce, any switchblade knife, shall be fined not more than $2,000 or imprisoned not more than five years, or both.
(Pub. L. 85623, §2, Aug. 12, 1958, 72 Stat. 562.)
§1244. Exceptions
Sections 1242 and 1243 of this title shall not apply to
(1) any common carrier or contract carrier, with respect to any switchblade knife shipped, transported, or delivered for shipment in interstate commerce in the ordinary course of business;
(2) the manufacture, sale, transportation, distribution, possession, or introduction into interstate commerce, of switchblade knives pursuant to contract with the Armed Forces;
(3) the Armed Forces or any member or employee thereof acting in the performance of his duty;
(4) the possession, and transportation upon his person, of any switchblade knife with a blade three inches or less in length by any individual who has only one arm; or
(5) a knife that contains a spring, detent, or other mechanism designed to create a bias toward closure of the blade and that requires exertion applied to the blade by hand, wrist, or arm to overcome the bias toward closure to assist in opening the knife."
The objective of the law is to curtail commerce in switchblades.
I see no exception for "a dealer."
Perhaps someone can clarify.
§1241. Definitions
(a) The term interstate commerce means commerce between any State, Territory, possession of the United States, or the District of Columbia, and any place outside thereof.
(b) The term switchblade knife means any knife having a blade which opens automatically
(1) by hand pressure applied to a button or other device in the handle of the knife, or
(2) by operation of inertia, gravity, or both.
§1242. Introduction, manufacture for introduction, transportation or distribution in interstate commerce; penalty
Whoever knowingly introduces, or manufactures for introduction, into interstate commerce, or transports or distributes in interstate commerce, any switchblade knife, shall be fined not more than $2,000 or imprisoned not more than five years, or both.
(Pub. L. 85623, §2, Aug. 12, 1958, 72 Stat. 562.)
§1244. Exceptions
Sections 1242 and 1243 of this title shall not apply to
(1) any common carrier or contract carrier, with respect to any switchblade knife shipped, transported, or delivered for shipment in interstate commerce in the ordinary course of business;
(2) the manufacture, sale, transportation, distribution, possession, or introduction into interstate commerce, of switchblade knives pursuant to contract with the Armed Forces;
(3) the Armed Forces or any member or employee thereof acting in the performance of his duty;
(4) the possession, and transportation upon his person, of any switchblade knife with a blade three inches or less in length by any individual who has only one arm; or
(5) a knife that contains a spring, detent, or other mechanism designed to create a bias toward closure of the blade and that requires exertion applied to the blade by hand, wrist, or arm to overcome the bias toward closure to assist in opening the knife."
The objective of the law is to curtail commerce in switchblades.
I see no exception for "a dealer."
Perhaps someone can clarify.
I'm not well versed in the law but I always assumed dealers were exempt from the law of shipping. From what I've read that's generally accepted as true, BUT, it's a lot of speculation on this subject. Should probably keep it short in this thread or move it to its own thread as this is about MT warranty.
Clayton- Thank you for sharing this very encouraging update. It's nice to know that hopefully there will be a big improvement.
With this awesome information, it look's like were back on for that Socom Delta! :thumbup:
- Joined
- Feb 24, 2015
- Messages
- 43
I just called to get a status on a Socom Delta I am getting fixed (blade play in one of their 5/2015 models). They received the knife on 7/21 and the rep on the phone said they are currently at a 6 week turnaround time. So maybe they are getting better compared to what other people have seen here in the past?
- Joined
- Mar 28, 2009
- Messages
- 3,525
My Socom Delta was received 7/29 and I was given an 8 week turnaround time...
(mine was sent in for slight lock rock and backspacer replacement/it was one of the original CTS-204P models)
Leftytwogunz
Gold Member
- Joined
- Apr 30, 2013
- Messages
- 2,311
24 hours? IMO they should get 24 weeks under control before setting that lofty of a goal.
Update: I received my knife back week of September 13 2015. They had it for just over 9 months.
The clip was repaired and missing clip screw replaced. It flips better than when I sent it, I think they oiled it. I asked for no resharpening but the service invoice says it was resharpened. I was told that Mr. Marfione (the owner) does all the resharpening. Hopefully that's still the SOP.
Below is my original post with specific dates and information. I stopped keeping track of dates and names as time dragged on. My experience boils down to poor communication from microtech, slow service to a simple fix and poor follow through from company representatives. The rarity was an employee who followed through on what they said they would do.
One positive note was the customer service employee who finally helped me. Her name is Terri Howard. I called in beginning of September frustrated and complaining. She was patient and listened and then got back to me that day saying my knife was fixed and would ship out shortly.
I'd suggest contacting her if your still waiting on overdue Warranty work.
Time to close it down.
The clip was repaired and missing clip screw replaced. It flips better than when I sent it, I think they oiled it. I asked for no resharpening but the service invoice says it was resharpened. I was told that Mr. Marfione (the owner) does all the resharpening. Hopefully that's still the SOP.
Below is my original post with specific dates and information. I stopped keeping track of dates and names as time dragged on. My experience boils down to poor communication from microtech, slow service to a simple fix and poor follow through from company representatives. The rarity was an employee who followed through on what they said they would do.
One positive note was the customer service employee who finally helped me. Her name is Terri Howard. I called in beginning of September frustrated and complaining. She was patient and listened and then got back to me that day saying my knife was fixed and would ship out shortly.
I'd suggest contacting her if your still waiting on overdue Warranty work.
Time to close it down.
- Status