Microtech problems

[Willytrd]

What's up with this company? I sent a Microtech knife in to their service dept. early in December 2009. The representative guarenteed me that they would turn it around fast. I still haven't received it back! I've corresponded with them by e-mail and phone...still no knife. They told me that they moved their service dept. to another state and would be closed for about a month until Jan. 18th.
Well, it's now Feb. 2nd now and I haven't heard from them. I want to give them the benefit of the doubt, but at this point they haven't done anything to indicate they value my business.

 

[Gavin S.]

I have no personal experience with MT customer service, but there is a ton of info on knife forums indicating that it is less than stellar. I've heard it has improved of late, though. I'm sure you will get your knife back soon. Good luck.

 

[ndeezl]

I love my Microtechs but have also heard some not great stories about their customer service. Now this is complete heresay but at the gun show last week I was speaking with a knife dealer (with a huge selection of microtechs) and he told me that all but one of their (Microtechs) CNC machines were just repo'd in the last week. Like I said i dont necessarily believe the guy cause I don't know him from Adam...but who knows these days??

 

[tvranesic]

I love my Microtechs but have also heard some not great stories about their customer service. Now this is complete heresay but at the gun show last week I was speaking with a knife dealer (with a huge selection of microtechs) and he told me that all but one of their (Microtechs) CNC machines were just repo'd in the last week. Like I said i dont necessarily believe the guy cause I don't know him from Adam...but who knows these days??

Actually, I had heard about a month (also at the gun show) ago that Robbie Dalton sold his CNC machines. Wonder if the two stories were related?

 

[Brian_R170]

Actually, I had heard about a month (also at the gun show) ago that Robbie Dalton sold his CNC machines. Wonder if the two stories were related?

Related by confusion, maybe

Rob Dalton just announced his "retirement" and the end of regular production of his knives, so it would make sense to sell the machines.

 

[tvranesic]

Related by confusion, maybe

Rob Dalton just announced his "retirement" and the end of regular production of his knives, so it would make sense to sell the machines.

Probably was confusion. That's a far cry from MT's equipment being repo'd.

 

[SIFU1A]

call and ask them, i have never called and not gotten either an answer or a call back, which is a lot better than the results i have had from emailing them lol, so i would just call them.

i dealt with MT CS back in '03 or so and it was a horrible experience i dont even like to think about, but i sent another one back in the summer of '08 or so and that went pretty well, wasnt really fast or anything but they did do what they said they would in about the time frame they said they would do it in, imho they are better now vs 5 yrs ago, of course YMMV.

the knife i sent in in '03 was a SOCOM tanto auto, they didnt have the part, wouldnt answer repeated calls/emails/etc, it took IIRC 6 months or so to get it out of there, then to top it all off i wanted some paracord for a lanyard (the knife didnt come with any) and they wanted IIRC like $25 or so for what, about a foot of cord? gee i thought, maybe, perhaps, after all the BS they would just send me the cord for all the hassle but nope, no way, i ended up buying like 100ft or so of cord from IIRC brigade QM(its thinner than std paracord and i kinda had to look for some which was like what they used) for $5 or so and told them where they should store there paracord.

but like i said the last time, it was relatively painless especially considering MT was involved.

 

[ratstuph]

I wasn't going to reply to this as mine are usually all too predictably negative about MT's customer service. BUT, I remembered I just tried to contact MT regarding a blade for an LCC, via their published CS email. I got no response whatsoever, not even a "go F yourself". I love their knives but loathe their CS.
all da best,
rats...

 

[horizonod]

I wasn't going to reply to this as mine are usually all too predictably negative about MT's customer service. BUT, I remembered I just tried to contact MT regarding a blade for an LCC, via their published CS email. I got no response whatsoever, not even a "go F yourself". I love their knives but loathe their CS.
all da best,
rats...

Don't hold your breasts Mr rat. I tried to get a new blade for my worn out lcc several years ago and was told they had none. I mentioned it to one of our distributors and he said he would see what he could do. His answer was that MT said would replace the blade for $150.00.

I fully expected to pay to replace the blade but JEEZ!! My second thought was, I thought they said they didn't have any blades.:jerkit:

 

[horizonod]

I love my Microtechs but have also heard some not great stories about their customer service. Now this is complete heresay but at the gun show last week I was speaking with a knife dealer (with a huge selection of microtechs) and he told me that all but one of their (Microtechs) CNC machines were just repo'd in the last week. Like I said i dont necessarily believe the guy cause I don't know him from Adam...but who knows these days??

Robbie Dalton has decide to slow it down a bit. He and Charlotte have a motorcycle shop besides the knife making and just had a grandchild they want to spend more time with. I'm not certain whether Dalton will continue knifemaking or not but I don't see how Robbie selling a CNC machine and the rumor that MT had some repoed could be related.

 

[THE PUNISHER]

Don't hold your breasts Mr rat. I tried to get a new blade for my worn out lcc several years ago and was told they had none. I mentioned it to one of our distributors and he said he would see what he could do. His answer was that MT said would replace the blade for $150.00.

I fully expected to pay to replace the blade but JEEZ!! My second thought was, I thought they said they didn't have any blades.:jerkit:

lol,they charged me $35 for a free sharping :barf: plus one handle screw,they are super on cs,thatz one reason i stick with benchmade............

 

[rangerover_95]

Not auto related, but MT related for sure, I just got off the phone a little while ago with MT after an all day runaround.

I have a Tachyon with a stripped latch screw head. I told them that all I wanted was a new screw.

It took 4 phone calls to the CS dept. before anyone answered. Then I was told to call the extention that I had already been trying to call. I was then told that the CS representitive doesnt handle the repair claims (WHAT?!?!?).
I was told to call a guy named JT at the new North Carolina plant about a SCREW!

So I follow the lady's advice and call the new plant in NC, and spoke with a guy there not named JT (as I was told by him JT is the main knife builder there and DOES NOT TAKE PHONE CALLS) about the issue.

He proceeded to tell me that due to the age of the knife, I had to send it in for them to check to see whether the screws had deformed over time, and that the ONLY way I was going to get it (remind you a SINGLE SCREW) was to ship my knife to them and the expected turnaround time was 6-8 weeks.

I was in shock for a moment, and then told him to piss off.....

There is no way in hell I am shipping my knife across the country for a stupid screw. I'll sooner find a screw that is pink chrome and replace it on my own than get one of their "spa treatments". The single screw would probably end up costing me in the 30-50 dollar range after you take shipping into account!

I have had stripped screws on my Benchmade knives before, and a single phone call was all I needed to have BM send me a little baggie of 16 screws, 8 T6, and 8 T8. All I needed was a T8 at the time, but man did those screws come in handy eventually!!!!

Anyways, rant over, but I sure am thinking twice before I ever purchase a Microtech knife again......

 

[tyr_shadowblade]

I have had stripped screws on my Benchmade knives before, and a single phone call was all I needed to have BM send me a little baggie of 16 screws, 8 T6, and 8 T8. All I needed was a T8 at the time, but man did those screws come in handy eventually!!!!

A few years back I got a 20 year old Dalton OTF in a trade and contacted Rob about purchasing a replacement spring (even though the one in it seemed to still work fine). I expected to pay $10 plus shipping. Instead, he sent me 3 springs for free. It's a shame he's retiring from the knife business.

 

[orthogonal1]

A few years back I got a 20 year old Dalton OTF in a trade and contacted Rob about purchasing a replacement spring (even though the one in it seemed to still work fine). I expected to pay $10 plus shipping. Instead, he sent me 3 springs for free. It's a shame he's retiring from the knife business.

I've had a similar good experience with Dalton.

 

[tvranesic]

It's really a shame to read some of the stories in this thread. In today's business environment, customer service (or the lack there of) can often make or break a business. Even if you're at the top of the game, you never want to give your customers any reason to try the competition. The CS experiences relayed here convey an image of business arrogance. Intended or not, the message they're sending is: "We're so good and our products are so desirable that your problem is rather insignificant." When a company doesn't seem to mind the loss of one customer or potential customer, that's indicative of a larger problem. Sure, because of the name, some folks would continue to buy only MT products regardless of personal experience or the experiences of others. However, when you lose too many loyal customers things can spiral out of control quickly.

Microtech would be well served to pay attention to what folks are saying and what type of image they are projecting.

 

[THE PUNISHER]

It's really a shame to read some of the stories in this thread. In today's business environment, customer service (or the lack there of) can often make or break a business. Even if you're at the top of the game, you never want to give your customers any reason to try the competition. The CS experiences relayed here convey an image of business arrogance. Intended or not, the message they're sending is: "We're so good and our products are so desirable that your problem is rather insignificant." When a company doesn't seem to mind the loss of one customer or potential customer, that's indicative of a larger problem. Sure, because of the name, some folks would continue to buy only MT products regardless of personal experience or the experiences of others. However, when you lose to many loyal customers things can spiral out of control quickly.

Microtech would be well served to pay attention to what folks are saying and what type of image they are projecting.

TO SUM IT UP THEY DON'T GIVE A SH T.......................

 

[ratstuph]

Don't hold your breasts Mr rat. I tried to get a new blade for my worn out lcc several years ago and was told they had none. I mentioned it to one of our distributors and he said he would see what he could do. His answer was that MT said would replace the blade for $150.00.

I fully expected to pay to replace the blade but JEEZ!! My second thought was, I thought they said they didn't have any blades.:jerkit:

Ya know I was going to write "they are my breasts; I will hold them all I want" but somehow that's just not right!

150 for a phantom blade?!? Yowza; maybe I will contact Reese about a blade.

all da best,
rats...

 

[kenkls]

MT knives are always what i want but will never get.
My first OTF was a BM HK TUMULT, because during a local knife show, bunch of MT followers were crowding around a TUMULT with obvious interest to purchase. When i asked why they took interest when they all had MT OTF on their pockets they answered
two things.
1. MT has a reputation of their services for their knives, in a bad way.
2. the New Tumult is a nice knife that have good enough qualities that gives MT OTF a good lesson, and they all willing to buy the knife just to tell MT company exactly how they feel for the company.

I am sure that MT dont gives a rat's behind of what these people think. In the end, probably nothing will be accomplished from all these people buying anything but MT.
But what do i know right? I know this, i am not going to buy anything if the service is not backed. No matter how good the product is or conceived to be. Because, there is always a chance of buying a lemon, and you just dont know.

 

[razr_usn]

Nice knife...just hope you never need it serviced. They've moved 3 times in the last few years. Save your money and buy from another company.

 

[horizonod]

Ya know I was going to write "they are my breasts; I will hold them all I want" but somehow that's just not right!

150 for a phantom blade?!? Yowza; maybe I will contact Reese about a blade.

all da best,
rats...

You are correct. They are your breasts and you can do whatever you want with them. It was just a suggestion for when they let you out in public.