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Mike Stewart & the BRK&T gang
- Thread starter Temper
- Start date
You guys crack me up.
While it's fine that people trot in here and post their comments about the "flawless" knives that they've received from BRK&T, it doesn't negate someone else's experiences. In fact, the comments offered are subjective. What "some" consider flawless, others will find fault. Welcome to the world of manufacturing, retail, and dealing with a broad range of consumers.
What quite a few of you missed - the originator of this thread experienced a "REPEAT" in the product and service(s) provided. Did the originator of this thread experience added value in his relationship with BRK&T ? No (evident by this thread). What do you think are the chances that he'll be a repeat customer, based on his experiences ? I would say, "not very good."
If anyone thinks that a knife manufacturer, that claims to have produced "75,000+ knives," will not have a certain percentage of knives hit the market without flaws. . . . .is dreaming. I don't care how great the company's QA program is, it's inevitable ! Hell, it's guaranteed !
The "your comments aren't worthy, due to tenure or post count" or "your comments aren't considered adequate because they're biased" mentality doesn't cut it. It's nothing more than "getting off topic" than "staying on topic."
Here's something to consider. LaBella, you posted the following from BRK&T. . . . . .
Yet, the BRK&T website states. . . . . .
http://www.barkriverknifetool.com/aboutus.html
According to a Merriam-Webster dictionary, finest is defined as, "free from impurity, superior in quality and appearance." It also defines exemplary as, "one that serves as the model or example; an ideal model." How does one define "semi-production ?" For me, it's something that possesses higher qualities than a standard production item.
Slight contradiction ? Maybe not the most appropriate use of words ?
"Marketing speak" cuts both ways (no pun intended).
And so what if someone posts a thread that points out a flaw in a company's process(es) ! Is it any hair off of your (collectively) ass ? NO.
The vast majority of retailers, service providers, and manufacturers take the information provided by their customers and walk it back through their processes to see where the possible or suspected errors occurred. Why ? So that an objective assessment can be made and if substantiated, the process can be eliminated, restructured, etc., so that it adds value. Any process or step in the process that doesn't add value for the consumer will erode a company's consumer base. Depending on the industry, it costs three times the money to harvest a new customers, than it does to keep an exist customers.
How do you think you would feel if you were in the thread originators shoes after experiencing a "repeat" performance from any company ?
Need I say more ?
While it's fine that people trot in here and post their comments about the "flawless" knives that they've received from BRK&T, it doesn't negate someone else's experiences. In fact, the comments offered are subjective. What "some" consider flawless, others will find fault. Welcome to the world of manufacturing, retail, and dealing with a broad range of consumers.
What quite a few of you missed - the originator of this thread experienced a "REPEAT" in the product and service(s) provided. Did the originator of this thread experience added value in his relationship with BRK&T ? No (evident by this thread). What do you think are the chances that he'll be a repeat customer, based on his experiences ? I would say, "not very good."
If anyone thinks that a knife manufacturer, that claims to have produced "75,000+ knives," will not have a certain percentage of knives hit the market without flaws. . . . .is dreaming. I don't care how great the company's QA program is, it's inevitable ! Hell, it's guaranteed !
The "your comments aren't worthy, due to tenure or post count" or "your comments aren't considered adequate because they're biased" mentality doesn't cut it. It's nothing more than "getting off topic" than "staying on topic."
Here's something to consider. LaBella, you posted the following from BRK&T. . . . . .
LaBella said:
Yet, the BRK&T website states. . . . . .
http://www.barkriverknifetool.com/aboutus.html
According to a Merriam-Webster dictionary, finest is defined as, "free from impurity, superior in quality and appearance." It also defines exemplary as, "one that serves as the model or example; an ideal model." How does one define "semi-production ?" For me, it's something that possesses higher qualities than a standard production item.
Slight contradiction ? Maybe not the most appropriate use of words ?
"Marketing speak" cuts both ways (no pun intended).
And so what if someone posts a thread that points out a flaw in a company's process(es) ! Is it any hair off of your (collectively) ass ? NO.
The vast majority of retailers, service providers, and manufacturers take the information provided by their customers and walk it back through their processes to see where the possible or suspected errors occurred. Why ? So that an objective assessment can be made and if substantiated, the process can be eliminated, restructured, etc., so that it adds value. Any process or step in the process that doesn't add value for the consumer will erode a company's consumer base. Depending on the industry, it costs three times the money to harvest a new customers, than it does to keep an exist customers.
How do you think you would feel if you were in the thread originators shoes after experiencing a "repeat" performance from any company ?
Need I say more ?
- Joined
- Jan 18, 2003
- Messages
- 3,734
I have been a very happy Bark River knives user for over two years now and have never encountered a knife that wasn't a pleasure to use. That said, No other knife company that I know of offers as many beautiful handle options and even custom options than BRKT. They are open minded about ideas and even complaints, and they have the best warranty that I'm aware of.
Does what I just said make me a henchman? I would love to conviced as to how and why. It seems that anyone who has posted an opinion that is contrary to what's being griped about is automatically a henchman. How easy. A lazy man's argument. I am at a loss to try to place myself in the mindset that would allow me to even think that knife companies have these blindly loyal groupies that are waiting to jump on any dissenting individuals as if we're not all adults with lives, jobs and families.
I have yet to see any proof of any of these "dealers" that have dropped BRKT from their line due to quality. Just heresay. In a business, if part of your pruduct is not up to snuff, send it back and it's get fixed. All in a days work. "Oh I'm so upset that this was even allowed out the door" It happens with every knife company, car company, what have you. It's your perogative to air it out in public but when doing so, you may not like all the responses. If then you start to lash out at those who don't agree with you , well what can be said?
I may have repeated someof what GigOne said by accident as I was writing my post as his was posted - sorry.
Does what I just said make me a henchman? I would love to conviced as to how and why. It seems that anyone who has posted an opinion that is contrary to what's being griped about is automatically a henchman. How easy. A lazy man's argument. I am at a loss to try to place myself in the mindset that would allow me to even think that knife companies have these blindly loyal groupies that are waiting to jump on any dissenting individuals as if we're not all adults with lives, jobs and families.
I have yet to see any proof of any of these "dealers" that have dropped BRKT from their line due to quality. Just heresay. In a business, if part of your pruduct is not up to snuff, send it back and it's get fixed. All in a days work. "Oh I'm so upset that this was even allowed out the door" It happens with every knife company, car company, what have you. It's your perogative to air it out in public but when doing so, you may not like all the responses. If then you start to lash out at those who don't agree with you , well what can be said?
I may have repeated someof what GigOne said by accident as I was writing my post as his was posted - sorry.
Marcelo,
A "henchman" is one that tries to shape a discussion about knife quality into personal attacks, with the obvious goal of taking the discussion off topic. You aren't a henchman unless you care to try harder. (Perhaps you can study some of the threads on the other forum where BRKT quality is questioned.)
People have a right to voice subjective comments about BRKT knife quality. You state the obvious with 'just send it back' type comments. Perhaps you need to consider BRKT quality, for just a second, from a sellers point of view where your reputation is on the line. I sent back a half dozen BRKTs to my distributor and would have returned more, except for concern they would tire of me. It was easier to just stop carrying BRKT knives altogether.
Personally, I think BRKT knives are mismarketed. Mike Stewart should consider calling his knives "poor man's custom knives, often lacking the finish quality of true custom knives or production knives, but solid, hard working designs nonetheless made with excellent materials". I like most BRKT designs and some were beautifully made. If the consitency was there, he could bump prices 50%.
whitie
A "henchman" is one that tries to shape a discussion about knife quality into personal attacks, with the obvious goal of taking the discussion off topic. You aren't a henchman unless you care to try harder. (Perhaps you can study some of the threads on the other forum where BRKT quality is questioned.)
People have a right to voice subjective comments about BRKT knife quality. You state the obvious with 'just send it back' type comments. Perhaps you need to consider BRKT quality, for just a second, from a sellers point of view where your reputation is on the line. I sent back a half dozen BRKTs to my distributor and would have returned more, except for concern they would tire of me. It was easier to just stop carrying BRKT knives altogether.
Personally, I think BRKT knives are mismarketed. Mike Stewart should consider calling his knives "poor man's custom knives, often lacking the finish quality of true custom knives or production knives, but solid, hard working designs nonetheless made with excellent materials". I like most BRKT designs and some were beautifully made. If the consitency was there, he could bump prices 50%.
whitie
Marcelo Cantu said:
It was an exceptional day though, in fact it seemed like about 70.
I'm sure it does, but not when this is a return and you have been promised, or at least it is implied that the owner will take a personal interest. Besides, as stated in my original post and that of GigOne, this is the second time.
Anyway, one mans meat is another mans poison. If you dont mind these issues, and they are cosmetic after all, then fine. I just find them unacceptable and its my perogative what I do about it.
I might even hazard a guess that some folks *may* have pounded some ground in unfriendly areas, also *protecting rights*.GigOne said:
Not according to certain accounts.
Buuuut, that's just me and your mileage may vary.
*Now having found said High Horse, goes in search of more windmills......*
m1marty said:
Really ? GI Joe men do that kinda stuff ?
Since you've mentioned that you're a "pounder of the ground," I won't ask you why Navy personnel wear name tags on or above the rear pocket on their bell bottom jeans.
- Joined
- Jan 18, 2003
- Messages
- 3,734
fair enough.
Esav Benyamin
MidniteSuperMod
- Joined
- Apr 6, 2000
- Messages
- 90,915
I'm very happy with my 6 Bark Rivers, but this thread wasn't about how good the knives generally are. It was about Temper's unhappy experience in getting a problem solved. Temper is not a troll, he did not flame anyone, he only wanted to maintain the standard he needs to be able to sell in his market. He was even uncomfortable with the format here, and I hope (as it seems) that he and Mike have worked this out between them.
As usual, and probably more for fun than anything else, others have chimed in with their unsupported whining. They have every right to do so so, however lame it makes them look. The rest of us can join in or ignore them.
But don't blame Temper for them ... I don't want to lose my Temper.
As usual, and probably more for fun than anything else, others have chimed in with their unsupported whining. They have every right to do so so, however lame it makes them look. The rest of us can join in or ignore them.
But don't blame Temper for them ... I don't want to lose my Temper.
Just doing my part to add a little humor here and there. (and to also further the rumor that when he posts, I post or that he and I are one and the same.
Clydetz said:
Your confusion is very evident. Actually, it's running amuck and quite delusional.
So much for your attempt at "stepping up to the plate and not confusing the issues further." :foot:
Whatta helmet head !