Money Back Option if the HEST Folder does not ship as per countdown

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Falcor

Falcor

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Feb 20, 2009
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RYP - please provide a quick option for a refund should my HEST LE folders not ship as per the current countdown - I expect my folders to be shipped with tracking numbers no later than 3 days 22 hours from this post. When I say shipped, I mean exactly that - not some computer generated USPS number you get from the Internet, but an actual confirmation from USPS/courier that the item has been received for shipping - 3 days 22 hours.

Kindly note that you reset the clock without informing me or asking my permission for the delay, and I will not hesitate to take the matter to Pay Pal should the folders not ship as shown. In fact I still may.

I am posting this here as a matter of public record.

If in the meantime, anyone wants numbers 33 and/or 80, you are welcome to them. Just PM me to sort out the details.
 
Wow, with that attitude I would refund your money now and note your information as to never do business with you.

I run a business, and there is no such thing as a guarantee on ship dates for any merchandise that is not in stock. Not to mention other unexpected delays.

You are a totally unreasonable and unsattisfiable person. Good luck with that...
 
Guys, regardless of the split between Dpx and ESEE I will vouch for DPx being a standup company and Robert's integrity. There have indeed been some minor delays in the folder. These delays have been the fault of all of us involved in this. Man, this is the way the knife industry works. We all have goals and desires to reach certain deadlines but sometimes sh*t happens. So, even though DPx is not our compnay I'm just saying chill out a little and let things happen as they happen. You will be impressed with the final product. ;)
 
Falcor said:
RYP - please provide a quick option for a refund should my HEST LE folders not ship as per the current countdown - I expect my folders to be shipped with tracking numbers no later than 3 days 22 hours from this post. When I say shipped, I mean exactly that - not some computer generated USPS number you get from the Internet, but an actual confirmation from USPS/courier that the item has been received for shipping - 3 days 22 hours.

Kindly note that you reset the clock without informing me or asking my permission for the delay, and I will not hesitate to take the matter to Pay Pal should the folders not ship as shown. In fact I still may.

I am posting this here as a matter of public record.

If in the meantime, anyone wants numbers 33 and/or 80, you are welcome to them. Just PM me to sort out the details.
Click to expand...

And the instant gratification of text messaging claims another victim...
 
He is serious and I don't blame him, this thing is going to turn into a mess.

I just got off the phone with my favorite dealer, he is super pissed about ESEE/DPx split. A lot of people pre-ordered the non limited edition too with the expectation it was an ESEE backed knife with a ESEE style warranty (that ESEE said explicitly would be awesome)

Whatever happened should be clearly explained to both us and dealers(the sticky in the ESEE thread does not cut it), any pre-orders need to be given the option to be refunded, which includes the pre-orders for the non limited edition.
 
I want an internet countdown clock for Christmas! I am off to Gadgets and Gear for sale or trade to see if one is listed.
 
Oh, is this about getting an ESEE backed version over a non-ESEE (non)backed version? I'm not in the loop here.
 
Falcor said:
RYP - please provide a quick option for a refund should my HEST LE folders not ship as per the current countdown - I expect my folders to be shipped with tracking numbers no later than 3 days 22 hours from this post. When I say shipped, I mean exactly that - not some computer generated USPS number you get from the Internet, but an actual confirmation from USPS/courier that the item has been received for shipping - 3 days 22 hours.

Kindly note that you reset the clock without informing me or asking my permission for the delay, and I will not hesitate to take the matter to Pay Pal should the folders not ship as shown. In fact I still may.

I am posting this here as a matter of public record.

If in the meantime, anyone wants numbers 33 and/or 80, you are welcome to them. Just PM me to sort out the details.
Click to expand...
You're rediculous.

R.A.T. said:
Guys, regardless of the split between Dpx and ESEE I will vouch for DPx being a standup company and Robert's integrity. There have indeed been some minor delays in the folder. These delays have been the fault of all of us involved in this. Man, this is the way the knife industry works. We all have goals and desires to reach certain deadlines but sometimes sh*t happens. So, even though DPx is not our compnay I'm just saying chill out a little and let things happen as they happen. You will be impressed with the final product. ;)
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Ya, ok Jeff. :jerkit:
 
in the real world, especially when dealing with new products, AND stuff that's being manufactured overseas and has to clear customs... stuff can happen... and a lot of it could be out of RYP's & DPx's control.

i hope things work out to everyone's satisfaction,


if you take a look on the dpxgeasr.com page, onthe bottom left it says the following-

LEGAL

Please contact your local dealer to reserve your DPx HEST/F
Product is expected to be stocked by December 10

Note: Product shown are pre-production artist and engineering renderings.
Final product and specifications subject to change without prior notice.
DPx GEAR, DPx HEST, and Lion Steel are trademarked to their prospective owners.
Click to expand...

might i humbly suggest that the anticipated date they'll be available falls under "specifications" and that the countdown clock probably does not represent a legal contract to actually ship or deliver the product when it hits zero.

i ain't no lawyer, but i've been around the block a few times. :rolleyes:
 
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I have been a little curious about why I was asked to pay for something that would not be shipping for another 7-10 days. Not to mention I sent an email to get on the waiting list for the sold out limited version on 11/17 not expecting to get one since I was so late to the game, but less than 2.5 weeks later, I got a request for payment. Could it have been because of the "split"? I will admit to not knowing anything about either company, I just liked the knife!
 
There is no way a manufacturing process can be scheduled that precisely. What is more important is the quality of materials, fit and finish, and quality control on the product coming off the line. Anyone who can't wait for all this to come together is likely to go through life perpetually dissatisfied. Relax, enjoy what you've got, anticipate with equanimity what's coming.

We do three kinds of jobs:
CHEAP AND QUICK AND GOOD.
You can have any two. :D
 
mat_890 said:
He is serious and I don't blame him, this thing is going to turn into a mess.

I just got off the phone with my favorite dealer, he is super pissed about ESEE/DPx split. A lot of people pre-ordered the non limited edition too with the expectation it was an ESEE backed knife with a ESEE style warranty (that ESEE said explicitly would be awesome)

Whatever happened should be clearly explained to both us and dealers(the sticky in the ESEE thread does not cut it), any pre-orders need to be given the option to be refunded, which includes the pre-orders for the non limited edition.
Click to expand...

That is far better grounds for wanting to cancel an order, then demanding a knife be shipped by a specific date.

And if that is the OP's reasoning then he should state so.
 
it was stated explicitly from the beginning that the knife would not have the ESEE unconditional warranty.
 
mat_890 said:
He is serious and I don't blame him, this thing is going to turn into a mess.

I just got off the phone with my favorite dealer, he is super pissed about ESEE/DPx split. A lot of people pre-ordered the non limited edition too with the expectation it was an ESEE backed knife with a ESEE style warranty (that ESEE said explicitly would be awesome)

Whatever happened should be clearly explained to both us and dealers(the sticky in the ESEE thread does not cut it), any pre-orders need to be given the option to be refunded, which includes the pre-orders for the non limited edition.
Click to expand...

Well that's funny because ESEE never even wrote a warranty on the knife or expressed anything to any dealer about it. It was a work in progress and we made no bones about that. We even stated that the warrnty would not be no-questions-asked. So, I guess they are pissed because ESEE's name is not engraved on the folder? Well, they would be surprised to know that ESEE's name was never planned to be anywhere on the knife markings even before the split. As for pre-orders, we have not accepetd the first dime from any dealer for this project. Period. The first run is sold out and every dealer is going to get what they pre-ordered. So, what your dealer is saying is he is pissed because the folders are now shipping from DPx Gear instead of ESEE? Hilarious. As for pre-orders on limited edition models that have been paid for, that has always been a DPx Gear issue and I can assure you they will ship every order that has been ordered. Jesus Christ, it sounds like people only believe in something because ESEE was involved in it.
 
tonym said:
So... are you calling Jeff a liar?

Once you grow up a little I hope you learn some manners..
Click to expand...

So be it if he is. I'm a big boy and can handle people not understanding things most of the time. I guess he wants me to say that Robert and I plan to have a duel on main street at 12:00 Noon because we absolutley hate each other and this town's just not big enough for the both of us. Well, that's just not the case. Robert and us don't see eye-to-eye on certain philosophical parts of business but guess what? We have no plans of a duel. Robert has a great product and will do well with it. Anything that ESEE can do to help DPx out we will. The same as we would KaBar, Ontario Knife, SOG or anyone else. People seem to take sides way too quickly in disagreements. That just shows a lack of maturity in my opinion, because both sides always have good points and merit.
 
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