More Emerson Disappointment...

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The reason I choose that title is because this is not my first time being disappointed in an Emerson purchase. Its never been something I couldn't live with until now. You can say what you want, but in my opinion there is absolutely no way a knife in this price range should be sold. How can you defend Emerson looking at that picture?
 
BuzzInTx said:
The reason I choose that title is because this is not my first time being disappointed in an Emerson purchase. Its never been something I couldn't live with until now. You can say what you want, but in my opinion there is absolutely no way a knife in this price range should be sold. How can you defend Emerson looking at that picture?
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That's like saying how can you defend your favorite quarterback throwing an intereception? Mistakes happen, it's what happens afterwards that really counts IMHO.
 
BuzzInTx said:
Hey pal, I may not post very often but I'm on here everyday.
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I wasn't accusing you.

Look at the rest of the posters who came out of the woodworks in your thread. And also, OM has a good point. Regardless, give EKI a chance to make it right.
 
Look dude every knife company has its problems. In the past few months I have purchased 3 Benchmades and 1 Leatherman multi-tool (none of which were cheap).

Both companies have a great reputation and make their products in the USA.

Unfortunately, I had to send all 4 of the products back to the maker because they all arrived in completely unacceptable similar to this.

If I can strike out 4 times in a row with my purchases and not go whining on the manufacturers forum pages, you can keep your cool over one bad experience my friend.

I guarantee EKI will fix anything you need on that knife if you just let them know what needs done.

Have some patience and start trying to solve the problem. Whining about your experience only takes away from the time you could be spending being proactive about this.

Ernie himself encourages his customers to live by his 10 warrior commandments, which includes standing tall in the face of adversity and never doing anything useless.
Source: http://emersonknives.com/shop/apparel/warrior-commandments/

If you can not do that, then maybe owning an Emerson is not for you.
 
maybe shipping fees. Some of the responses are funny. I like hearing the good and the bad. Forum's no use if it's just all "cuts like a light saber, fits like a glove". Nothing wrong with venting to other knife nuts either.

A bad one gets through with every company. But it's good to get an idea how rarely or often that happens. People shouldn't get criticized for simply posting about their buying experience.

Akapennypincher said:
Well he got a full refund apprently so why cry, IMHO the guy should be happy all he lost was time.
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BradT85 said:
If being fine with that shit lockup is part of being an Emerson owner then more power to you.
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Brad, show me where I said that knife was anything but defective? The OP's thread title is "More Emerson Disappointment". I took that to mean this isn't his first bad experience.
 
ibute21 said:
Oh boy here come the KAI IDF to lecture us on what to expect in a knife....
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Haha, something like that. I cant help that the nicest emerson i have ever owned or handled had a ZT logo on it... or I just like seeing the Emerson operators get their tactical panties in a wad.

Officer's Match said:
Brad, show me where I said that knife was anything but defective? The OP's thread title is "More Emerson Disappointment". I took that to mean this isn't his first bad experience.
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I guess that I took your post about some people just not being Emerson owners wrong. You are correct and I shouldn't have quoted you.
 
Officer's Match said:
Brad, show me where I said that knife was anything but defective? The OP's thread title is "More Emerson Disappointment". I took that to mean this isn't his first bad experience.
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That's exactly what he means. Perhaps you should read the thread.
The other disappointments were minor compared to this glaring "f" up. I would be a bit beyond miffed myself if I paid that kind of money and received something that God awful. i can't believe anyone is defending EKI on this. If it was something minor it would make sense. That is not the case. Of course they will make it right otherwise that piss poor example would be out there for people to see and judge the company by. If I owned the company it would be made right and I would return the knife along with the money paid for the knife with an apology. Then I would fire the person who let it through and if I couldn't find out who their superior would be gone. It's inexcusable. You can't expect to continue charging a premium for your product if your product is not premium. Word gets around.
 
Odog27, I am well aware of everything said within this thread, as I have contributed a good bit myself. I have yet to see anyone who has posted in this thread express anything but disapproval for the condition of the knife in the OP's pictures. Not sure how this is confusing to you?
 
We're not perfect. Mistakes happen and all we can do at this point is make it right. The OP is getting his refund because that is what he wanted. If he wanted to exchange it we would've sent him another knife out with zero issues. All of our knives are assembled by human beings. Every piece is handled by hard working people who do their very best. Things happen and sometimes a bad knife out of thousands gets through. We've been working really hard on getting the fit and finish perfect. Our QC department does not need a spanking. We will look at this knife, assess what went wrong and move forward. We also strive to have the best customer service in the business.

I'm personally sorry that you had to send the knife back and hopefully it didn't ruin your holidays. As you know this time of year is extremely busy for us and hopefully every other grass root company.

I agree with the point that a forum would be boring if everyone had the same opinion. I'm all for conversation and personal opinions. It's the trolls that are not welcome.

I agree that for your hard earned money that the knife should've been perfect. The knife pictured (FYI) would not fail as the lock has no where else to go.

Merry Christmas, Happy Chanukah, Happy Kwanzaa and have a safe New Year!

ER
 
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Thank you for the response. I was very upset at the time I posted the picture and should have calmed down before reacting. The HD7 was THE KNIFE I've lusted over for years so I'm sure there's some here that can feel my pain. Its been sent back now so the situation is over as far as I'm concerned.

EmersonREP said:
We're not perfect. Mistakes happen and all we can do at this point is make it right. The OP is getting his refund because that is what he wanted. If he wanted to exchange it we would've sent him another knife out with zero issues. All of our knives are assembled by human beings. Every piece is handled by hard working people who do their very best. Things happen and sometimes a bad knife out of thousands gets through. We've been working really hard on getting the fit and finish perfect. Our QC department does not need a spanking. We will look at this knife, asses what went wrong and move forward. We also strive to have the best customer service in the business.

I'm personally sorry that you had to send the knife back and hopefully it didn't ruin your holidays. As you know this time of year is extremely busy for us and hopefully every other grass root company.

I agree with the point that a forum would be boring if everyone had the same opinion. I'm all for conversation and personal opinions. It's the trolls that are not welcome.

I agree that for your hard earned money that the knife should've been perfect. The knife pictured (FYI) would not fail as the lock has no where else to go.

Merry Christmas, Happy Chanukah, Happy Kwanzaa and have a safe New Year!

ER
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