As I understand you are representing not Spyderco...
Well Spyderco never have problem with fair treatment of their customers. As you may see Sal may be perfect role model if it turns into dealing with his clients (not only happy clients or may be difficult client like me, who do not trust words but tend to verify everything myself). In addition to this I would say his prices are very reasonable and I did not spend on his knives as much money as on some other brands - but he still treats me with respect.
So I expect that for Spyderco, for Sal in particular, I do worse an answer, and this is as I expect any customer being treated by Spyderco. I guess, some may learn this from them, as well as learn many other thing which make Spyderco leading manufacturer for highest quality and highest performance knives. Which make me respect them for so many years.
Some companies got my attention by hype and noise, but after real use and testing everything got settle. In this regard Spyderco never disappointed me in knives quaity, knives performance and attention to customers - attention to me, in a quite a few occasions. I never feel like I waste my money on Spyderco.
Thanks, Vassili.
P.S. One more thing - Spyderco does not afraid their steels being tested side by side, this is what this Mule program about. And this is huge plus for them in my eyes. As well as the fact that they pay huge effort to have best steel offered by modern metallurgy - is it US or Japan...