my two day old Ti-Lock is ruined (for now)

Status
Not open for further replies.
blades&wrenches said:
Obviously there would be some cost to perform the repair, being that it wasn't a manufacturing defect, but that's irrelevant. No matter the amount, repair cost should always be discussed before any repairs are made. Service industry 101. Sorry to hear about your Ti-Lock, but lesson learned. Non knife people don't need to handle $400+ knives.
Click to expand...

Correct. As I said long before these gentlemen started drinking, I fully expected some fee, just not $90 + $15 shipping. I discussed this in depth with an acquaintance that's been a member of this subforum longer than the last 5 posters combined and he felt there would be little or no fee other than shipping and I had no reason not to believe his opinion. It's not his fault in any way and I won't bring him into the drama but that's why I didn't expect to pay so much not to mention the email I received wasn't very clear at all as far as payments.

Until now, I've never delt with a company, knives or otherwise, that will do the work before quoting a price. Ever. You don't get your car repaired without the mechanic saying it's going to cost X amount of dollars, do you want to go through with repairs? It's not like that in any business except apparently CRK. With the other knife companies I've delt with numerous times its always been a quote then "do you want the repair done?", not the other way around.

Either way it doesn't matter. I'll have my Ti-lock back, I'll have my new OPK and believe me, I'll enjoy this one a little extra just for you guys.

If anyone else has an issue with where and when I spend my hard earned money, feel free to email me and we can discuss that further.
 
I am sad to see this behavior in this sub..truly,..we are here to discuss knives
 
Nomo4me said:
Some folks (literally) can't help themselves
Click to expand...

I can help myself, in fact I help others all the time. Dub, no drinking or smoking here. I have been rooting for you since you first posted your buddy broke you knife, happy you are buying more!
 
Interesting, your knife was goobered up, but you are not at fault.

You are not paying your bill for the repaired knife, but it's CRK's fault since they didn't ask your permission to proceed with the repair. So once again, you are not at fault. Not sure why you wouldn't ask how much it cost. You said you asked someone important and believed it would be $100. Hey guess what, you were right.

You work construction and buy $500 knives, but live paycheck to paycheck. Is that anyone's problem but yours? When you fail to honor your debts, you have no right to make your problems CRK's problem. I sure hope that CRK has a policy that if you don't pay within 30 days, your knife is sold.
 
By the way, I don't own any CRK products. No knight in shining armour protecting a knife company. Just wanted to set the record straight, thanks!
 
Hey Dubya3

A good lesson to learn. This S--- is part of life. Don't trust others to value what you value.
 
It amazes me that nobody but the OP can get their head around the fact that you don't (in any business) repair anything until the customer is given a cost for the repair, and gives the "OK" to do it.....

That's a universal rule, and doing things any other way makes zero sense.

I work construction as well, and I have never done any work (repair/new install) where the customer was not aware of the cost...Things just can't work that way....
 
JR88FAN said:
It amazes me that nobody but the OP can get their head around the fact that you don't (in any business) repair anything until the customer is given a cost for the repair, and gives the "OK" to do it.....

That's a universal rule, and doing things any other way makes zero sense.

I work construction as well, and I have never done any work (repair/new install) where the customer was not aware of the cost...Things just can't work that way....
Click to expand...

The OP isn't the only one, sir. I agree fully.
 
blades&wrenches said:
The OP isn't the only one, sir. I agree fully.
Click to expand...

I apologize, this entire concept seemed so lost in so many posts....
It was actually defended as some type of "normal practice" ?!?!

Maybe for CRK, but I have never heard of any company doing anything that costs the customer $ without getting approval first....
 
JR88FAN said:
I apologize, this entire concept seemed so lost in so many posts....
It was actually defended as some type of "normal practice" ?!?!

Maybe for CRK, but I have never heard of any company doing anything that costs the customer $ without getting approval first....
Click to expand...

Unless said company thought they were being instructed to just fix it. My input to this thread was much more to do with flinging disparaging comments towards others posting here.
 
I have never had any non-warranty repairs done by CRK. The only repairs I have had done were fixing slight lock stick on a large Classic and a messed up clip thread in the titanium handle (long story). Both of those repairs were free. All the rest of my dealings with crk have been custom orders (18 knives), spa, and installing double lugs. The cost of double lugs is clearly listed on their site. The cost of the knives have been clearly expressed to me. I would find it hard to believe that CRK would make a $90 repair and not inform the customer of the cost. I'm certainly not saying that it didn't happen in this instance, but based on my dealings with them, I don't think they would do that. On the other hand, I always ask when I am concerned about the cost so they have never really had to tell me before they did anything. Anytime I have had any dealings with anything else, be it work on my home, vehicles, etc, I never leave anything up to chance. I ask what the cost is going to be and make sure I have a clear understanding before approving any work. There can and will be misunderstandings in communications in any aspect of life. A person should never be shy when it comes to spending their money. Ask multiple times if that's what it takes to be clear about upcoming charges, but asking Jim Bob's cousin's uncle's son-in-law what he thinks it will cost shouldn't be taken as the final word.
 
Last edited:
Officer's Match said:
Unless said company thought they were being instructed to just fix it. My input to this thread was much more to do with flinging disparaging comments towards others posting here.
Click to expand...

I read every post.

There is no such thing as "thinking" you where instructed to do anything.

This isn't two guys having a breakdown in communication, CRK is a business.

Since the repair correspondence was done though email, an email should have been sent to the OP with the cost of the repair and requirement on his part for approval of that repair.

The email they sent the OP stated nothing about cost, and there are some companies that do repairs for free (Benchmade has repaired some of my stupidity at no cost)

The only thing I can fault the OP for is not asking, but he really shouldn't have to.
If a repair is going to cost money, the customer should be informed of that cost before the repair is done....common sense.
 
pwrdbycotn said:
I have never had any non-warranty repairs done by CRK. The only repairs I have had done were fixing slight lock stick on a large Classic and a messed up clip thread in the titanium handle (long story). Both of those repairs were free. All the rest of my dealings with crk have been custom orders (18 knives), spa, and installing double lugs. The cost of double lugs is clearly listed on their site. The cost of the knives have been clearly expressed to me. I would find it hard to believe that CRK would make a $90 repair and not inform the customer of the cost. I'm certainly not saying that it didn't happen in this instance, but based on my dealings with them, I don't think they would do that. On the other hand, I always ask when I am concerned about the cost so they have never really had to tell me before they did anything. Anytime I have had any dealings with anything else, be it work on my home, vehicles, etc, I never leave anything up to chance. I ask what the cost is going to be and make sure I have a clear understanding before approving any work. There can and will be misunderstandings in communications in any aspect of life. A person should never be shy when it comes to spending their money. Ask multiple times if that's what it takes to be clear about upcoming charges, but asking Jim Bob's cousin's uncle's son-in-law what he thinks it will cost shouldn't be taken as the final word.
Click to expand...

Perhaps he was informed of the cost and he's using this thread to just vent...

That's something only he knows, and I can only reply to the info given.

I would hope that he is being honest, and while he's easily agitated, I see no reason to think he hasn't presented the whole story.
 
JR88fan, you may very well be right in your understanding of the situation. However, it is fair to point out we only have one side of the story to consider. And even if you are spot on in your assessment, that in no way excuses insulting others IMHO.
 
pwrdbycotn said:
I have never had any non-warranty repairs done by CRK. The only repairs I have had done were fixing slight lock stick on a large Classic and a messed up clip thread in the titanium handle (long story). Both of those repairs were free. All the rest of my dealings with crk have been custom orders (18 knives), spa, and installing double lugs. The cost of double lugs is clearly listed on their site. The cost of the knives have been clearly expressed to me. I would find it hard to believe that CRK would make a $90 repair and not inform the customer of the cost. I'm certainly not saying that it didn't happen in this instance, but based on my dealings with them, I don't think they would do that. On the other hand, I always ask when I am concerned about the cost so they have never really had to tell me before they did anything. Anytime I have had any dealings with anything else, be it work on my home, vehicles, etc, I never leave anything up to chance. I ask what the cost is going to be and make sure I have a clear understanding before approving any work. There can and will be misunderstandings in communications in any aspect of life. A person should never be shy when it comes to spending their money. Ask multiple times if that's what it takes to be clear about upcoming charges, but asking Jim Bob's cousin's uncle's son-in-law what he thinks it will cost shouldn't be taken as the final word.
Click to expand...

^^^ Good post.
 
Officer's Match said:
JR88fan, you may very well be right in your understanding of the situation. However, it is fair to point out we only have one side of the story to consider. And even if you are spot on in your assessment, that in no way excuses insulting others IMHO.
Click to expand...

Agreed. That was unnecessary to say the least, but this is a forum and it seems that when people don't get the reaction they are looking for, they tend to resort to their inner "keyboard warrior"

I am in no way defending the way the OP handled some of the comments, however, at the same time I can understand his frustration in principal.

If a repair is going to cost money, the customer needs to approve it.
It's not like he wasn't going to get a $500.00 knife that HE messed up fixed for $90.00, it's the principal of how the it was handled that annoys him, and I can understand that......
 
Status
Not open for further replies.
Back
Top