Need help fixing my Bader III, Bader co wont help me

Situation sounds sucky but a quick remedy would be to shim up the base the whole unit sits on and then lock it into position so it sits level. I would almost think it would be easier/cheaper to fix yourself than even the shipping costs of returning it.
 
Thanks Mr. Siegle, Fitzo and to everyone else that gave tips to helping me fix this problem, Its great to be a part of a group that lends information to one another and helps with problems like this ,again I cant tell you all how greatful I am for everyone taking out your time to help me with this, Charlie Edmondson
 
This is Charlie's first grinder. The freaking drive pulley is eating into the casing, belts rub against the guard and the washers are painted over with factory paint. This is an obvious attempt to sell a badly damaged grinder to someone. They've stalled Charlie long enough he couldn't get a stop payment on the check, this is absolutely ridiculous. Like I said, if they don't get this resolved... people at Batson's may get to witness some rednecks whooping ass.

Edited to add:

NO, they lied to him about the machine, it's damaged mechanically. He could've went and bought a KMG or some other machine from a quality company.
Will,
If thats the case I agree they should take care of things. Like me most people had only Charlies description of his concerns, and the pics. There is no mention of the drive wheel hitting the frame, and in the pics the washers are not painted.
How much are these machines now? I bought mine from Pop's about 4 years ago and it was $1275.00 new.
 
I do think bader should take care of Charlies concerns. Pops sells this grinder for $1500.( If you pay with certified funds). So for a $200 saveings he should have gotten a better grinder. Maybe with a few scratches or some cosmetic damage.But, he should have gotten a solid working machine for that price.
 
I'm sure there's two sides to the story, but I think Will's right. It doesn't sound like a grinder in acceptable running order. If the story is accurate up to this point, it sounds like it's time to send it back to Bader and work a refund.

It'd be sad if Bader regained its reputation with you by giving you great service on repair part sales.

Hope it works out for both sides, Craig
 
Hi Charlie - I just saw this thread and was wondering if you can tell us more about the drive wheel problem. Is the shaft of the motor bent? Does the wheel turn true? The wheel rubbing is usually simply a matter of it being too far onto the shaft of the motor. If the grinder can be made to run true then I think you'll be in OK shape, it shouldn't be much trouble at all to level it.

I wanted to make sure I understood the first post better, did you buy this grinder as a refurb from Stephen Bader Co. or was this a personal deal of sorts?

Everyone I know who has a Bader has always been able to get parts and repairs done with no trouble. I don't know anyone who has bought a refurb, however, so I don't know if they have different policies.
 
I think I understand a little better now Charlie, it sounds like there is more than one kink in the machine. From the pics, it looks like the motor is out of level 90* to the body, if you put a square on the top of the motor, does it read come out fairly close to true in relation to the body of the grinder? From the pics it looks like the machine is evenly out of square, but with the wheel wearing on the top it sounds like there may be another twist. I would still pull the drive wheel out enough to clear the top of the body so as to avoid any further damage.

Did you have tracking problems with it before you noticed the machine was out of square? It sounds like the idler and tool arm are also going to be out of square in relation to the drive wheel.
 
Enough positive talk for me , ill never own a Bader III . I think warranty is one of the most important features about any product. If you cant get warranty or get grief trying the product is trash in my opinion.
 
AL you should have left up your post it was a good one, and thanks for your comment, Godbless to you and yours CHarlie
 
Charlie,

I thought this over and I agree with you. That's why I deleted my post. You have a right to be upset. I do apologize to you.

It's unthinkable that no one got back to you and settled this issue in real time, one way or another. I'm sure it has something to do with Dan not being there all the time. He officially retired a couple of years ago.

I've had a few problems with my Baders and always got good support from them, but I've been with them for 20+ years. Sort of old school, you know.

Good luck and keep us all posted.

Al P
 
Hey Al , no need to apologize I appreciate your taking out time to post, Thanks again Maybe next time we chat it will be about beautiful knives and not this kind of stuff, keep in touch,Charlie
 
The motor mount is obviously bent. The frame may be bent where it is mounted to the motor face. Moving the drive wheel out a tad on the shaft will correct the rub. Straightening the motor mount and/or making a tapered shim plate will level off the motor and make the unit square to the work table. Those are the simple fixes. If the belt tracks OK and the unit grinds steel, that may be enough.

I have dealt with the Bader folks for years. I have never had, nor heard of, any problems like yours. They sell cosmetically cleaned up units and rebuilds from time to time, but such damage as your should have been obvious and not sold. The fact that they stated there was a new motor on the unit is key here. If the motor was new, the mounting plate would not be bent ( The shim washer may be normal? I don't know about that.). This implies that the damage was done after the refurbishing and painting. - Could this damage have been the result of shipping damage ???? I really think so. The bend and damage clearly show the unit had been struck or dropped and the grinder assembly (arms and such) was the contact point. The point of least resistance was the mounting face and mounting plate on the motor. Everything else is much thicker and heavier. Did the box show any outer damage when it arrived?

I have received heavy equipment and steel shipments with crushed pallets, smashed corners on boxes, and huge tears in the packing. The delivery and handling folks don't care a crap about your new Bader. It is heavy and they don't like it. Was it delivered by a lift gate truck? Was it rolled in on a proper size truck or dolly?.....I think it is the shipper that should be concerned, not the Bader's. But, after this time, there is little to do about them.

If the Bader company shipped the unit as is and didn't advise you of such, they should be ashamed of themselves. I believe if they have the business ethics that their reputation deserves, they will have you send it back at their expense and repair, replace, or refund .

If all else fails and too much time has elapsed for them to take on the total responsibility, try this:
Make a deal with them. You will ship the unit back,at your expense, and they will replace the motor, and the grinder frame if needed. The unit will be tested, assured that it is square, and shipped back to you at their expense. This is a fair deal both ways.

Don't burn your bridges by getting too upset on the phone.

I am sending them a link of this thread,too.

Stacy Apelt

Well, I though I was going to email them,...... but don't seem to have their email address in my files, just their phone number. They don't have it on their site ,either. I'll call them tomorrow AM.
 
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Giving Bader the benefit of a doubt, any company can create something that isn't 100% the way it should be....BUT, IMO, the true test of that company is how they deal with it, and the level of customer service they provide, to correct the problem/issue. I've kept an eye on this thread, anxious to see if Bader would "step up" and help. Sadly it sounds like they are trying to ignore it rather than help fix it.

My own "less than stellar" experience with Bader came before I purchased my KMG. I had saved for a couple of years, and had my heart set on the BIII. I was willing to spend the money it required, to get exactly what I wanted in this grinder. I called Bader and gave them my request (all I wanted was for them to exchange the flat platen rollers for contact wheels....top being 1 1/2" and bottom being 3") The response was... "If I don't have it on the shelf, then your not getting it." I tried again, and this time told them that I was willing to spend the money it required, to get what I wanted....same response.
I called Rob Frink the next day, and had my new "customized" KMG within two weeks, while saving about $500 over the BIII. The best part is that when you purchase a KMG, you will not get better customer service and support anywhere! Theres little doubt that all of the top echelon grinders are good machines....the difference is how the customer is treated when issues arise.
I'm sorry to say that of the Bader machine issues I have known about, they all seem to have followed similar customer service experineces.....if they ignore you long enough, maybe you'll go away.
The folks at Bader need to wake up and realize that they are only hurting themselves...... How many views has this thread received?......
 
Sorry to hear this, doesn't look good for Bader. Stacy is the only one the mention that maybe it was damaged in shipping to you. UPS can really f**k up stuff...

If it were in my shop, I would fix it (if the frame casting isn't bent), straighten or replace the motor mount (main issue here) and start grinding. But I agree that Bader should take care of this problem, one way or another.

I've had a B-III for over 12 years and another that's 8 years old (used daily). No probs and Bader has been good to me. First one from Koval and the second from Dan at Batson's.

I really hope Bader takes care of you here but if not, you should be able to fix it and have a very good grinder.
 
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