Need Help- Strider?

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Kurtz265

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I was hoping that someone here on the boards can help me out with something I am currently struggling with.

I recently acquired a Strider PT that has a stop pin problem preventing the knife from locking up tight (it wiggles a little bit when open). It has front to back play when opened, which I assume is below their production standards and would qualify this knife for warranty service. This is my very first Strider, I love the knife itself and cant wait to get it "perfect" per se.

OK, so I have tried calling them once a day for the past week or so but it goes to their voicemail after 5 rings and I then get a message saying "Voicemail full, Good-Bye". So, I went to their website and the website is down for some reason. At this point I was a little taken aback, this is my first interaction with their knives or their customer and this wasnt quite what I expected at all.

I found Josh's email address online and sent a polite email explaining the problem I am having probably 5 days ago but never received a reply. The bottom line- I tried calling, emailing, and going to their website for more than a week now and have had no luck with any of the 3 standard methods of contacting a company. Am I SOL stuck with a lemon here? Or does anyone know another way to get in touch with their Customer Service department? This seems pretty straightforward to me, and I will certainly give the company the benefit of the doubt.

Any help/advice would be much appreciated.
 
Triton said:
Too bad. Well another option might be to contact one of the various guys that customize knives and such around here. Maybe one of them could fix it up for you.
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That I would be open to if I cant get any customer service from Strider. Just seems silly for a product that is sold under warranty no?

Anyway- can anyone recommend a forum member or someone with sufficient knowledge/skills to fix up this knife for me?
 
I've been told that reversing the pivot will solve the problem. I haven't tried it myself, but its worth a shot. :thumbup:
 
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gadget guy said:
I've been told that reversing the pivot will solve the problem. I hvaen't tried it myself, but its worth a shot. :thumbup:
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AWESOME! I will give that a shot- thanks for the suggestion. Either way I will report my success (or lack thereof)
 
Triton said:
Too bad. Well another option might be to contact one of the various guys that customize knives and such around here. Maybe one of them could fix it up for you.
Click to expand...


Don't do that, it will void your warranty :foot:

They do not take phone calls and they don't return calls, looks like they are also not returning emails now either.... It's a strange way to run a business for sure.

Seems like they just want you to blindly sent it to them with a note. :)

Or if your a member on the USN they will take care of you, funny that they can run like that... But it seems they do, and many people just say, "thank you may I have another." :confused:
 
Reversing the pivot will void the warrenty. Also the female end of the pivot is pressed into the G10 side, not sure if it will work the other way around in the PT.

Try heather@striderknives dot com. It will still probably take a few days for a response though.
 
So-Lo said:
Don't do that, it will void your warranty :foot:
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I'm sure you are right. I was just trying to suggest what may be the most painless way to actually get the knife fixed. I'm sure there are folks about who can both fix it and believe in customer service.
 
I am uncomfortable shipping a knife worth 300 bux off with a note to someplace that I'm not even sure is still operating, ya know? I will try Heather as well- thanks!
 
By the way- if I cant even get a response from them to use the warranty, then logically I'm not sure how concerned I should be with voiding it! I'm all for reversing or whatever- I just want to get rid of the blade play.
 
He is probably too busy out getting ready for a super secret squirrel mission to answer calls. :eek:

I can say on two seprate times i was doing updates on my website for my business and had it crap out and in the process left my site looking the same way for a couple days.
 
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It still amazes me that people are willing to pay good money for those knives. With their background, frequent problems with new knives, and crappy customer support there is no way I would support the company with my money.

I'm sure the fanboys are down at the mall buying makeup to use as face paint preparing to covertly talk trash and raise Strider to God like levels but a simple search will reveal this is way to common of an experience.
 
canook said:
Reversing the pivot will void the warrenty. Also the female end of the pivot is pressed into the G10 side, not sure if it will work the other way around in the PT.

Try heather@striderknives dot com. It will still probably take a few days for a response though.
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Reversing the pivot works great !! It will not void the warranty !!
 
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