Need Help- Strider?

I have a PT with the older pivot that has the same problem. After reading this, I decided I would try to swap the pivot around. Ends up the hex side was loose. Tightened everything down and front to back play dissappeared. Did another disassemble, added some blue locktite, reassemble...no blade play. Might not have solved the OP problem, but it solved my problem. You may just want to see if it is loose first.
Thanks Guys!
 
Send it into Strater with a note explaining the problem in a check for $15 return shipping. Do not send it USPS to avoid Saturday delivery as there's no one around on the weekend. Also as far as I know Heather no longer works for Strider and it's been like that for quite a while.
 
rycen said:
Send it into Strater with a note explaining the problem in a check for $15 return shipping. Do not send it USPS to avoid Saturday delivery as there's no one around on the weekend. Also as far as I know Heather no longer works for Strider and it's been like that for quite a while.
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Who is Strater? J/K :D
 
:oThat's what I get for typing on something with auto correct.
 
Heather doesn't work there and Josh's email is messed up along with their site. Even if you do get through to him all he's gonna say is to send it in. Fed Ex the knife to SKI with a dEtailed note of the problem and your contact info along with $15. You'll get it back in 3-5 weeks.
 
Are you sure you don't have a lock bar problem? PT's seem to have more than a few lockup problems -- overtravel or misprung with too little travel.
 
mm3 said:
Heather doesn't work there and Josh's email is messed up along with their site. Even if you do get through to him all he's gonna say is to send it in. Fed Ex the knife to SKI with a dEtailed note of the problem and your contact info along with $15. You'll get it back in 3-5 weeks.
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Until you verify the business is still open, i wouldnt send a knife anywhere close to them. I mean first of all i never would have done business with these guys in the first place but thats a personsl thing. Secondly if their mailbx is full, no response to emails and website down? Thats just asking to lose a knife and zero people to blame but the sender.
 
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Hi

This is not my issue but as an Authorized Strider Dealer I did just make contact with somebody and they told me that their website is indeed down and that they are having serious email issues- they are only getting some emails and unable to send anything out- I am not really sure.

Here is what you can do according to my source- send the knife to them and they will adjust and tune it for you to as close to new as possible- as this was a second hand knife, it could very well be a 5th hand knife- there is no way to know.

Send them $15.00 for return shipping- there will be no charge for the repair work.

Address;
Strider Inc – ATTN; Warranty Repair
120 N. Pacific St. Unit L-7
San Marcos, CA 92069

USPS Priority Mail is fine- if it get there on a Saturday they will get it a few days later from the Post Office. Normal procedure for the mail.

Hope this helps.

As you (the OP) are in New York, maybe you can come to the ECCKS in Jersey City in a few weeks? Strider will be there and I will also have 2 tables with lots knives and flashlights.


Take care, Neil Ostroff
 
scotsmanspride said:
Until you verify the business is still open, i wouldnt send a knife anywhere close to them. I mean first of all i never would have done business with these guys in the first place but thats a personsl thing. Secondly if their mailbx is full, no response to emails and website down? Thats just asking to lose a knife and zero people to blame but the sender.
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At the request of the company, during their communications issues- I have been asked to post the following personal email address for the management.

Mick Strider- mick.strider@gmail.com

Duane Dwyer- striderknives@aol.com

Josh Lee- josh.striderknives@gmail.com

Hope this helps,

Regards, Neil Ostroff
 
FlaMtnBkr said:
It still amazes me that people are willing to pay good money for those knives. With their background, frequent problems with new knives, and crappy customer support there is no way I would support the company with my money.

I'm sure the fanboys are down at the mall buying makeup to use as face paint preparing to covertly talk trash and raise Strider to God like levels but a simple search will reveal this is way to common of an experience.
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My Strider is by far the best performing and toughest knife I have ever held or owned. No offense intended but I take it you have never had one...
 
Thats what I like about this forum - guys like Neil are willing to jump in to help out another forum member even though it wasn't one of his knives involved.

Good on ya Neil.

As far as Strider - I like their knives - and they are a "made in USA" company. I don't get wrapped around the axle about their politics. I'm sure the knife will get fixed.
 
Neil Ostroff said:
In fact, it is really best to do exactly what I said to do.

If the OP has any other questions he can contact me directly and I will be happy to help. My pleasure to do so.
Email- info@truenorthknives.com
Toll free phone- 1.866.748.9985

Regards. Neil
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Neil,
Your're the man- thank you very much for helping me even though you have no stake in the game. Honestly- much appreciated man! I'm on your site right now browsing around and will make sure my next purchase is with your company. Thanks again.

I'm going to make a leap of faith and just send the knife in, feels funny like I'm plopping 300 bucks in an envelope and mailing it to the North Pole or something, but as some have said I'm sure things will work out.
 
Your problem might not be as bad as you think. Clean the area wear the blade meets the frame lock with alcohol or some other type of solvent. galling appears in this area and will continue until the knife is broken in. There is a Strider section in the USN forums that will go into more detail.. Good luck
 
APerna said:
Your problem might not be as bad as you think. Clean the area wear the blade meets the frame lock with alcohol or some other type of solvent. galling appears in this area and will continue until the knife is broken in. There is a Strider section in the USN forums that will go into more detail.. Good luck
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Might be true but I strongly suggest the the OP sends the knife in to Strider for a repair. He has been granted a free warranty repair on a knife that he did not buy new from neither Strider nor from any of their authorized dealers. Typically, warranty repairs are limited to the first owner and with proof of purchase- however, in this knife game, that is not always enforced by most reasonable companies.

Main reason is that he got this knife in a trade- when a knife is not brand new, the history of the item cannot be verified.

If the trader purported the condition of the knife to the OP as new condition, mint, pristine, only driven to church on Sundays or whatever, I am sure the trader did not tell the OP that there was blade play.

I have several knives, custom and production, that I acquired new and after using them hard they developed some issues- blade play included. That is unavoidable. I sent them back and they come back to me good as new. This is normal. When you buy a brand new car from a dealer it is stunning- after a few months a rattle or issue can arrive. What we do is call the dealer, make an appointment and get it fixed. Same with knives. They often need to be tuned and tweaked after use.

A knife that is not brand new can have as multiple unknown and undisclosed owners. This knife could have been bought, sold and traded many times- one of the previous owners could have taken it apart and not been capable of putting it back together properly.

I am one of the larger Strider dealers at this time, and I can tell you that I don't receive any knives from them, or any other company, that has blade play or any other quality issues. Certainly there are exceptions, but I can assure you that no knives go out of here that are not brand new and working properly. Strider included.

A few weeks ago I made a trip to visit 3 of my suppliers. Lens-light in North Hollywood, Strider in San Marcos and Chris Reeve in Boise.

Each company has a protocol for doing repairs- the Strider system is the same as the others. Knives are received and logged in- they go on a special shelf in order of receipt for the repair work to be done.

As with Chris Reeve Knives, only one person at Strider who does the repair work- so, depending on the backlog of regular work that the company has to do, the repairs are slotted in as best as they can be. Some get done fast, and some not. I sat with Chris Reeve while he was overseeing a repair that had just come in (this was for my benefit and education) and he was able to point out all the tampering and absurd mods that the fellow had done to the knife while claiming all along that the knife was brand new and that he got it that way.

Just for fun, I will tell you that every screw and pivot on that knife had locktite caked in- we all know that Chris Reeve does not use any locktight on Sebenzas. So, a charge was being levied on that knife by CRK for the repair. Seems fair to me.

I have been to Strider shop 50 times over the last 10 years- it is smaller than you would imagine based on the number of knives they produce, mainly for the military. But their warranty repair department works as all others do- first in, first out- not more complicated than that and not based on which forum you support.

The issue that comes up is the volume of non warranty work that they get inundated with- I have personally seen boxes arrive for work to be done where the knife is rattling around in 10 pieces and there is a single paper inside that says - "Got this on eBay- knife is broken- how much to fix it". Knives like this go to the end of the queue- warranty work gets done first.

To the OP who is still concerned that no matter what I have said or done already that his knife may end up at the North Pole, I can tell you that it will only go to the North Pole if you address it to Santa Claus. :)

Take care everyone and all the best,

Neil Ostroff / TNK
 
This should be a sticky. Great info. I love how easily Strider bashing comes out of the wood work with threads like these.:rolleyes:

Neil Ostroff said:
Might be true but I strongly suggest the the OP sends the knife in to Strider for a repair. He has been granted a free warranty repair on a knife that he did not buy new from neither Strider nor from any of their authorized dealers. Typically, warranty repairs are limited to the first owner and with proof of purchase- however, in this knife game, that is not always enforced by most reasonable companies.

Main reason is that he got this knife in a trade- when a knife is not brand new, the history of the item cannot be verified.

If the trader purported the condition of the knife to the OP as new condition, mint, pristine, only driven to church on Sundays or whatever, I am sure the trader did not tell the OP that there was blade play.

I have several knives, custom and production, that I acquired new and after using them hard they developed some issues- blade play included. That is unavoidable. I sent them back and they come back to me good as new. This is normal. When you buy a brand new car from a dealer it is stunning- after a few months a rattle or issue can arrive. What we do is call the dealer, make an appointment and get it fixed. Same with knives. They often need to be tuned and tweaked after use.

A knife that is not brand new can have as multiple unknown and undisclosed owners. This knife could have been bought, sold and traded many times- one of the previous owners could have taken it apart and not been capable of putting it back together properly.

I am one of the larger Strider dealers at this time, and I can tell you that I don't receive any knives from them, or any other company, that has blade play or any other quality issues. Certainly there are exceptions, but I can assure you that no knives go out of here that are not brand new and working properly. Strider included.

A few weeks ago I made a trip to visit 3 of my suppliers. Lens-light in North Hollywood, Strider in San Marcos and Chris Reeve in Boise.

Each company has a protocol for doing repairs- the Strider system is the same as the others. Knives are received and logged in- they go on a special shelf in order of receipt for the repair work to be done.

As with Chris Reeve Knives, only one person at Strider who does the repair work- so, depending on the backlog of regular work that the company has to do, the repairs are slotted in as best as they can be. Some get done fast, and some not. I sat with Chris Reeve while he was overseeing a repair that had just come in (this was for my benefit and education) and he was able to point out all the tampering and absurd mods that the fellow had done to the knife while claiming all along that the knife was brand new and that he got it that way.

Just for fun, I will tell you that every screw and pivot on that knife had locktite caked in- we all know that Chris Reeve does not use any locktight on Sebenzas. So, a charge was being levied on that knife by CRK for the repair. Seems fair to me.

I have been to Strider shop 50 times over the last 10 years- it is smaller than you would imagine based on the number of knives they produce, mainly for the military. But their warranty repair department works as all others do- first in, first out- not more complicated than that and not based on which forum you support.

The issue that comes up is the volume of non warranty work that they get inundated with- I have personally seen boxes arrive for work to be done where the knife is rattling around in 10 pieces and there is a single paper inside that says - "Got this on eBay- knife is broken- how much to fix it". Knives like this go to the end of the queue- warranty work gets done first.

To the OP who is still concerned that no matter what I have said or done already that his knife may end up at the North Pole, I can tell you that it will only go to the North Pole if you address it to Santa Claus. :)

Take care everyone and all the best,

Neil Ostroff / TNK
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Now where is that squirrel???
Satchmofilm.gif
 
It looks like Neil took care of it. So, I am editing my post.
 
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