Need your advice about a sale dispute

longbow said:
I have to ask a question here. Since when is lock stick a bad thing? I look for knives that have it. Just shows great fit imho. Extremely easy to alleviate the stick if ya have half a brain and a modicum of skill to do so. Me I like it and just proves to me that the knife will wear in like I want it to. Just my opinion on it though.
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Great fit? Lock stick is usually caused by poor lock geometry - and that's info I learned from makers I trust. I don't want a knife with poor lock interface geometry that could develop further issues down the road (lock slip, lock rock, play, etc). And when I can get a perfectly functional knife without lock stick, why would I go for one that has lock stick and then do the work needed to get rid of it?
 
Tacticaltater said:
I never had this problem but now I feel like I should always keep the money in PayPal until I know they received the knife and is happy with it. Imagine if it was for like 800$ which I had already spent. That’s a lot of money to me. Being a knife junkie it’s hard to not buy anything when there’s knife money sitting in paypal.
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I always do this. I leave payments in Paypal and have in my terms and conditions that the buyer has three days to contact me if they are dissatisfied, and that after that time, if I have not heard from them, I will consider the sale final.
 
madcap_magician said:
I always do this. I leave payments in Paypal and have in my terms and conditions that the buyer has three days to contact me if they are dissatisfied, and that after that time, if I have not heard from them, I will consider the sale final.
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The problem with putting conditions like that in your sales thread is that if paypal G&S is used (like it should be), it doesn't matter what conditions you put in, like insurance is on the buyer. Doesn't matter. Pay Pal's terms are king.

Selling is a dangerous game in this sense no matter what. Best to deal with respectable members not just here for the exchange. Also, contact and ask for feedback if they are satisfied with the transaction (offer to do the same). And lastly, always have a way to refund if you need to do so. There is no easy way around this issue.
 
Where I see the fox in the hen house is where his original claim was not only that there was lock stick, but that the engagement was bad and that the knife was dangerous to use. Suddenly, you give him some duckettes back and now it is gonna be okay? You may have gotten played a bit on this one.

Only knife I have ever taken back was solely due to buyers remorse, admitted by the buyer. Just easier to do that than come out the other side as a difficult or bad seller, even if that isn't the fact.

In this case, I would have liked the knife back in my hand to verify the claims being made for my own edification. I suspect you would have found nothing wrong.
 
Grenock said:
In this case, I would have liked the knife back in my hand to verify the claims being made for my own edification. I suspect you would have found nothing wrong.
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Unless, of course, the "buyer" is gaming and sends you a beat up version of the knife and keeps the good one or has disassembled and damaged the original. Just the sort of situation that made me give up dealing with individuals on line.
 
craytab said:
The problem with putting conditions like that in your sales thread is that if paypal G&S is used (like it should be), it doesn't matter what conditions you put in, like insurance is on the buyer. Doesn't matter. Pay Pal's terms are king.

Selling is a dangerous game in this sense no matter what. Best to deal with respectable members not just here for the exchange. Also, contact and ask for feedback if they are satisfied with the transaction (offer to do the same). And lastly, always have a way to refund if you need to do so. There is no easy way around this issue.
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Yes, I usually follow up immediately after tracking shows delivery is made to ensure that receipt was made and that the knife is as described.
 
madcap_magician said:
I always do this. I leave payments in Paypal and have in my terms and conditions that the buyer has three days to contact me if they are dissatisfied, and that after that time, if I have not heard from them, I will consider the sale final.
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Basically the same here, due to the very high number of buyers in recent years, that receive the knife, and never acknowledge they got it and you never hear from them, I note the time the tracking says "Delivered", and a 72 hour clock starts then. If I don't here from them before it runs out, sale is done in my opinion.
 
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JD Mandrell said:
Basically the same here, due to the very high number of buyers in recent years, that receive the knife, and never acknowledge they got it and you never hear from them, I note the time the tracking says "Delivered", and a 72 hour clock starts then. If I don't here from them before it runs out, sale if done in my opinion.
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This has been my habit for a while as well. I track my shipments and email or PM my buyer/trader as soon as the PO says they delivered the knife. At that point, wait for acknowledgement from the buyer that they got the knife and they're happy. As soon as I get that, I consider the deal completed and leave FB. How long I wait for their acknowledgement depends on each individual's circumstances. I usually get a "heads up" within a day, but I have waited as long as a month for an overseas buyer that used a stateside address and re-shipper to actually receive the knife and tell me he's satisfied.
 
JD Mandrell said:
That he contacted you so quickly, doesn't really give him much time to have done much to it, but ultimately, a deal is not done until both parties are happy. Have him send it back, and then refund his money AFTER you have it back.
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I was going to post the same thing; opinions may differ but you should be able to see if your knife has been tampered with or somehow otherwise in a state that isn't how you sent it.

More likely, its just a difference of opinion as to what constitutes "new" and you'll just have to take the knife back.
 
I usually withdraw PP funds immediately after a sale. If someone wants to return a knife, could I not just deposit back into PP and then issue the refund? Or just send the money?

Guess I'm not clear on how returns are handled via PP, but probably should be.
 
Postlapsaria said:
I usually withdraw PP funds immediately after a sale. If someone wants to return a knife, could I not just deposit back into PP and then issue the refund? Or just send the money?

Guess I'm not clear on how returns are handled via PP, but probably should be.
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I'm not clear on this either. I always leave my funds in my Paypal account until I know the buyer is happy but I'm not sure if I need to do that.

I assume that if I needed to issue a refund, Paypal would take the funds from my credit card or bank account if my Paypal balance was zero. They would make sure the buyer gets their refund, and rightfully so.

I'm only assuming this because I've never had it happen to me.
 
Postlapsaria said:
I usually withdraw PP funds immediately after a sale. If someone wants to return a knife, could I not just deposit back into PP and then issue the refund? Or just send the money?

Guess I'm not clear on how returns are handled via PP, but probably should be.
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You can do this and there is plenty of time to re-deposit the funds if needed. The problem arises if you spend the funds and don't have money elsewhere to do the refund. Not having the money because I spent it is a poor excuse to someone with a legit problem.
I leave the money in the account until received and a bit of time for a response, as general practice. It also helps calm a nervous buyer to know I do the transaction that way and their money isn't going to vanish.
Not sure you can go from a cash transaction to a credit card refund and still make a complete refund without fees somewhere. It has never come up for me, so I would have to check PP's handling of such
 
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I learned It’s best to leave it in the PayPal account until the buyer is satisfied. This the first time it happened. From now on I’m just going to accept the return. It still boggles my mind because the knife was absolutely perfect when it left my possession. O well.
Usually if u take the money out you can normally send it money back through your bank card so I guess it’s not a problem. It’s only an issue if you don’t have backup money in your account, then you might run into problems. Even when transferring to different accounts it can take a day or two and you won’t be able to touch it until it’s complete.
 
You can also attach your PP to a bank account (as well as a credit card). No fees from PP for transferring to or withdrawing from a bank account. Easy enough to make a refund as PP will just withdraw from you bank. Could use a dedicated savings or checking account if you have a deep enough slush fund. The nice thing about an attached bank account is you don't need to transfer $$s to PP or use a credit card to make purchases.

I usually withdraw my PP $$s immediately knowing that a refund will be just as easy from my own bank account.
Fortunately I haven't been asked for a refund (yet ;)).

Ray
 
Tacticaltater said:
It still boggles my mind because the knife was absolutely perfect when it left my possession. O well. .
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Your mind likely would be no less boggled after receiving it back. Likely there was no problem. Some of these problems with buyers can only be solved by a psychiatrist. Giving them the money back and avoiding in the future saves a lot of time and anguish. Your dealing with the public and over the long haul a few clinkers can show up.
 
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Im new here but for what it's worth I'd probably refund the money after inspecting the knife. Sometimes we want things in the moment, are intoxicated and make foolish choices, or perhaps said individual is a noob. Either way if you can get the knife back in the condition you sent it to them in, get the shipping cost paid, and can over all be amicable, then just re-sale it and move on to the next one.
Sorry to hear you're having issues, sometimes the chips hit the fan and you can't do anything about it.
 
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