Neighbor Opens Package

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Bucksstophere

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I cant believe I have another Misdelivery situation and this time the guy opened the package.

I ordered two of the Gold Kalingas and last night after midnite I check on them and see that they have been delivered to someone named Birkenkamp. This morning before i could do any checking, this guy comes to my door with the package explaining how the "dumb bastards" at UPS delivered it to him in error.

I thanked him and just as im closing the door, he says. " There are a couple of knives in there, I opened it up but i closed back up for you" Well you cant believe how my heart sunk to hear that! What friggin nerve!! He was already gone by the time it sunk in. At least one knife i had planned on sellling sometime and wouldnt have opened it at all.

To add insult to injury, i go to the Buck site to see the "display stand" to see if im missing anything and the price on the knife is now $55 under what i paid getting 40% off!! I am really upset about this. I dont even want these things now. I contacted Buck and of course they aren't open on the weekend.

I hope this turns out better than it started.

I hope Buck's customer service is as good as i hear!
 
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Sorry to hear about the fiasco.

Can't really say it's Buck's fault though. I would go after UPS, not Buck.
 
Bucksstophere said:
I hear ya but it is still Buck's responsibility to get it to me unopened. They chose UPS to carry that out and it didnt happen.
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It's your neighbors responsibility to not open other peoples mail, and UPS' JOB to deliver to the right address, not Buck's.

Your beef is with UPS and your neighbor.
 
Bucksstophere said:
I hear ya but it is still Buck's responsibility to get it to me unopened. They chose UPS to carry that out and it didnt happen.
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You can have Buck ship via USPS and not UPS (you may not have known that). If I were you I'd call buck and ask them to give these knives to you for the web price....that is if they are the same variation.
jb4570
 
Ok, I'm dense.

Did he open the package or are you saying he opened the knives and thus reduced their value?

How do you know he opened the knives or harmed them?
 
I'd say you're lucky you got anything at all, if it was misdelivered...This time of year [Xmas] UPS hires MacDonald rejects to augment their deliverymen...The Postal Service does not (in my two towns); they have the part time carriers augment the regulars...and everyone works overtime...but it's all career carriers, no hire-off-the-street-corner "casuals"...

So...Your neighbor opens your packages...that's worth knowing...
 
BG42EDGE said:
Ok, I'm dense.

Did he open the package or are you saying he opened the knives and thus reduced their value?

How do you know he opened the knives or harmed them?
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He opened BOTH the boxes inside the big box. How much rooting around he did i dont know but i MAY be missing something. I cant see how the display works. All i see is a block of wood. At any rate, I was not going to open at least one of them, maybe both. My weekend is ruined for sure.
 
chickentrax said:
I'd say you're lucky you got anything at all, if it was misdelivered...This time of year [Xmas] UPS hires MacDonald rejects to augment their deliverymen...The Postal Service does not (in my two towns); they have the part time carriers augment the regulars...and everyone works overtime...but it's all career carriers, no hire-off-the-street-corner "casuals"...

So...Your neighbor opens your packages...that's worth knowing...
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I almost wish he had just kept them. How anyone could get a signature 'Birkenkamp' and think it was right is beyond me? My name is nothing like it, in fact my name doesnt contain any of the letters in Birkenkamp! A seasonal idiot for sure.
 
That's too bad. I can see opening a package by mistake, but not rooting around inside (by that time you should realize there's been a wrong delivery).

But, a lot of people are fascinated by knives. Not surprising, but still wrong to mess with other peoples' property.

Probably much more a case of ignorance than bad intentions.

Buck might very well take them back and send you fresh ones, but they are not at fault. Talk it over with them, but don't go into it with the stance that Buck is at fault, because they did their part and their carrier screwed up.

Any additional costs, it seems to me, should be borne by the carrier. They caused the problem and the damage, if any. The neighbor cannot be held responsible.

Indeed, he could have chosen to keep the knives and deny everything.
 
Bucksstophere:

Your neighbor sounds like the culprit here. He obviously knew the package was yours. If not, how else would he have known to bring it to you? He should have never opened it, let alone opened what was inside. You know your neighbor better than anyone on this forum. I'm sure with a bit of pondering and creative thinking, you can get back at him. After that incident, if he were my neighbor, I can assure you I would have my day in the sun.
 
Revenge, Buck 110?

I think we're all a little more grown up than that.

I think there's a good outcome possible if it's handled right.
 
I think your case is against UPS. You did not authorize them to deliver to another address or person.

As for the price drop. I noticed that too and was considering getting one instead of an S30V kalinga folder (but decided on the S30V because I want to be able to use the knife, not display it).

Buck has the right to change their prices as they choose. I guess you could ask for a return and refund and then reorder it, or just ask them if they will give you the new price. Generally, when a price drop happens after I order something I just go "oh well" and chalk it up to chance, but I see your concern. $55. X 2 is a big enough amount to buy something else nice.

I called Buck yesterday to find out about the status of two knives I sent to warranty a month ago. They said things have been going slower not because of the holidays, but because of recent lay-offs. Now expect 6 weeks to two months for warranty work, the man said.

Anyway, I'm sorry about your frustration. Things like that take the joy out of shopping for nice things.
 
BG42EDGE said:
Revenge, Buck 110?

I think we're all a little more grown up than that.

I think there's a good outcome possible if it's handled right.
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His neighbor knowingly opened a package he KNEW didn't belong to him. Revenge is the right way to handle it. While some elect to hide in corners and worry about being politically correct, I do not.
 
Most retailers will honor your right to a reduced price if something goes on sale right after you buy it. They rightly conclude that if they don't give you the price reduction, you'll return the item and buy another at the reduced price anyway.

In your case, you've already laid out the whole story here, but I do think that the fair outcome would be for Buck to exchange the possibly flawed knives and charge the carrier for the extra shipping cost.
 
Buck_110 said:
His neighbor knowingly opened a package he KNEW didn't belong to him. Revenge is the right way to handle it. While some elect to hide in corners and worry about being politically correct, I do not.
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Forget about revenge and forget about being politically correct. Take him to small claims court. That might stop it from happening again. (just an idea.)
 
Buck_110 said:
His neighbor knowingly opened a package he KNEW didn't belong to him. Revenge is the right way to handle it. While some elect to hide in corners and worry about being politically correct, I do not.
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That's lynch mob thinking. Not legal. Not right.

There are more honorable ways to deal with this.
 
BG42EDGE said:
Most retailers will honor your right to a reduced price if something goes on sale right after you buy it. They rightly conclude that if they don't give you the price reduction, you'll return the item and buy another at the reduced price anyway.

In your case, you've already laid out the whole story here, but I do think that the fair outcome would be for Buck to exchange the possibly flawed knives and charge the carrier for the extra shipping cost.
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I think this makes the most sense.
 
While most here feel your frustration, I'm not so sure your neighbor did much wrong either. I usually assume mail/packages left with me are mine and often open them without looking at the return addresses. And yes, there has been a few times that I have opened my neighbor's mail as well. Moreover, I can't remember right off what Buck uses for their return address, but I am almost certain that they don't use "Buck Knives" anywhere so the return address on the package was most likely rather meaningless to your neighbor, even if he had bothered to look. Your neighbor may have been expecting packages of his own, particularly at this time of year, and simply opened it, believing it was his own. So, IMHO, your neighbor was honest and returned the package to you the very first thing this morning; you have received the knives and if they are not damaged, all should be well. Be thankful!!
 
Here's another thing to think about.

Whenever you return something there's a possibility that you may get something that you don't like as well as the first item. Better looking wood grain or whatever.

I've had that happen. "Damn, the first one was better.....now I wish I'd kept it."

Tough is the life of the mail-order buyer.
 
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