New Graham Knives sold me a knife that "appears" used, full refund given

[jill jackson]

I've bought NIB knives more than once that had marks on them you wouldn't think a new knife would have. NG sometimes sells something that they've bought from a collection, but they have always stated just that. I myself wouldn't worry too much about posting here unless a place is refusing to refund me. It really isn't a big deal unless they refuse to do so and that's not going to happen, there was a mix up, they sell 1000's of knives it happens. NG doesn't need to deceive anyone and they don't have a reputation of doing so.

 

[braillediver]

Personally, I would've waited on that Reply before posting here...

Only fair to give the Seller a chance to respond and make it right.

forum is not a "last resort"

Actually I believe it is the "Last Resort" and it's desired we give the other party a chance to respond and right the situation prior to posting complaints here. This way the mods can easily deal with the "Real" problems.

 

[Neomentat]

I really don't understand this idea of using the forum as a last resort to resolve problems. That's not the purpose of my post. I have no doubt that I will get a refund or what evers and that's not my concern. I'm just posting an actual experience, expressing my disappointment and frustration, checking the experience of others and most of all looking for support. Isn't that the purpose of a knife collector forum?

 

[dartheo]

I don't understand why everyone is telling the OP that he should have waited till after the seller got back to him.

If everything he said is true, and they did sell a used knife as brand new then what is wrong with him bringing that to our attention?

If they do remedy the situation, thats fine.. He can update his OP to reflect this.

 

[Gastonknife]

You should have let them respond first before you posted. If they do not provide a satisfactory explanation or resolution then a post is in order. It is just not cool to go posting a negative when you did not even give the seller an opportunity to respond. I can see you are dissapointed. Sometimes honest mistakes are made. However, I think you have let your emotions get in the way of basic principals here. You have jumped the gun, and perhaps risked hurting your own reputation in the process.

 

[rycen]

It is just in poor taste to come and post here first rather than to try to work it out privately. Anyone can make a mistake but it's it's what they do to rectify it that makes them honorable or not.

 

[RevDevil]

I really don't understand this idea of using the forum as a last resort to resolve problems. That's not the purpose of my post. I have no doubt that I will get a refund or what evers and that's not my concern. I'm just posting an actual experience, expressing my disappointment and frustration, checking the experience of others and most of all looking for support. Isn't that the purpose of a knife collector forum?

It may not be the purpose of your post, but that is the end result. Others have already covered this and it seems that it bears repeating. This forum is to be used as the last resort to warn folks of deals gone sideways. You mention your disappointment and frustration about your experience. How do you think Michael Dye feels, that you didn't give him a chance to respond or make things right with you, before blasting him and his company publicly? You obviously don't concern yourself with collateral aspects of your frustration. Don't try and oversimplify your actions by implying to know what a forum is for. The nice thing about these threads is, they cut both ways. You've possibly tarnished your own reputation here by not allowing folks to respond to your grievance. You think folks will be chomping at the bit to do business with you now?

I don't understand why everyone is telling the OP that he should have waited till after the seller got back to him.

If everything he said is true, and they did sell a used knife as brand new then what is wrong with him bringing that to our attention?

If they do remedy the situation, thats fine.. He can update his OP to reflect this.

With all due respect, you are very new here and might not be aware of the way things tend to go.

 

[VCM3]

It is just in poor taste to come and post here first rather than to try to work it out privately. Anyone can make a mistake but it's it's what they do to rectify it that makes them honorable or not.

It's obvious ? The OP never made a mistake in his lifetime,so he never had to deal with that.First time for everything though,right ?

 

[Michael Dye]

I am sorry you are not pleased. Please contact Annie at the store and we will issue you a return label and credit your CC. We do not have the ability to reproduce Spyderco factory labels, so I can assure you we did not re-label the box. I can also assure you that knife came from Spyderco in Golden direct or from an authorized Spyderco distributor as there is no mention in our description that we obtained that particular piece from a collector (I am very careful about that). We will not issue you a partial credit or issue you store credit for the flaws as you requested in the email you sent the store. A return of the knife and a full refund is in order. On a personal note, I wish you had given us a chance to rectify this problem before going public in the forums. Many folks will see this thread and take it at face value - not reading to the conclusion. The damage to the reputation of a business and to my personal reputation is immense. Two things I take very seriously.
md

 

[Bladenoobie1]

I don't think it was the OP's intention to disrespect Michael Dye's business, rather just wanted to vent out some frustration and look for a resolve. Its been more than stated that he should have worked this out privately instead of posting publicly, but I think further repetition of a statement already made clear is just bashing.

 

[RevDevil]

I don't think it was the OP's intention to disrespect Michael Dye's business, rather just wanted to vent out some frustration and look for a resolve. Its been more than stated that he should have worked this out privately instead of posting publicly, but I think further repetition of a statement already made clear is just bashing.

Thanks for "bashing" then.

 

[chris0827]

I am sorry you are not pleased. Please contact Annie at the store and we will issue you a return label and credit your CC. We do not have the ability to reproduce Spyderco factory labels, so I can assure you we did not re-label the box. I can also assure you that knife came from Spyderco in Golden direct or from an authorized Spyderco distributor as there is no mention in our description that we obtained that particular piece from a collector (I am very careful about that). We will not issue you a partial credit or issue you store credit for the flaws as you requested in the email you sent the store. A return of the knife and a full refund is in order. On a personal note, I wish you had given us a chance to rectify this problem before going public in the forums. Many folks will see this thread and take it at face value - not reading to the conclusion. The damage to the reputation of a business and to my personal reputation is immense. Two things I take very seriously.
md

No damage done here! In fact after seeing this I think my next purchase will be from NGK!

 

[Blues]

On a personal note, I wish you had given us a chance to rectify this problem before going public in the forums. Many folks will see this thread and take it at face value - not reading to the conclusion. The damage to the reputation of a business and to my personal reputation is immense. Two things I take very seriously.
md

Michael, I certainly understand your point of view (and would feel the same way in your shoes) but I honestly believe that the overwhelmingly good reviews you have received from the members on this site (myself included) will speak much louder to those who wish to know about a vendor's rep than the odd instance in which an error (be it poor communication or a product which didn't live up to expectation) arose.

Happy holidays to you and yours. I personally wouldn't give a second thought to worrying about ordering from you (again) when the need arises. I think that point of view will be shared near universally around these parts. :thumbup:

 

[nighthawk86]

Personally, Neomentat had a point. I know I'd be ticked if I bought a knife that was supposedly new and found it was not..... As for when he decided to post, it's not always a bad idea to give people a heads up....That said, I think that it it's a good thing Mr. Dye has come here and made it clear that he is going to do what he can to make this mistake right. That is to his credit. While he also has a point about some people not reading further in the thread to see how it all worked out, I think Neomentat could help that situation by modifying his first post to reflect that Mr. Dye corrected the problem.

We all make mistakes, and it's a good thing when we own up to them and do what we can to correct them. Mr. Dye certainly impressed me with his willingness to do what he could to correct the problem in this case, and for any who didn't care enough to read further to find out that it came to a good conclusion, oh well...the good customers will be more willing to do business with Mr. Dye because of his demonstrated willingness to correct the problem, and in the end will benefit more from those good customers than a few jerk-offs who will think otherwise.

It's always good to know who is worth doing business with.....

 

[Karda]

Surely the idea of a bit of courtesy is not a thing of the past......
How would the OP feel if he made a deal here where his buyer was dissatisfied and posted a negative thread about the transaction before he had a chance to respond to the private communication sent and make things right?
Too many people think that publically bashing a seller before allowing them the chance to correct a situation to their satisfaction is the proper thing to do and gives them some kind of leverage, when actually it makes the person whom has been besmirched quite less likely to be amenable in these situations. Sellers, Etc... are human. Humans are fallible. Manners and courtesy will get a person much farther than foot stomping and whining before one has actually been wronged.

 

[Esav Benyamin]

Originally Posted by Neomentat
I've purchased many Spydercos from New Graham Pharmacy in the past with no problems.

Pharmacy?

Pharmacy. New Graham is a pharmacy. Mike Dye is also a knife knut, so he began stocking knives as a sideline. That sideline has become one of our most respected and reliable knife stores.

This FEEDBACK forum is for our experiences, good and bad and ugly, with other individuals and with businesses. But just as we say it is not a deal until both sides are satisfied, it is not an experience until both sides have been in contact over a possible problem.

The original post here expresses frustration, and is accusatory more than expository. Before writing up an accusation, please give the other party a fair chance to respond to you. Did you personally notify New Graham that you had posted this thread?

You can certainly post about an unsatisfactory experience afterwards, and be able to reassure the rest of us that whatever went wrong, the seller took care of you ... or not.

 

[oic0]

Personally the post made me MORE likely to buy from them. Seeing an issue being dealt with without screwing the customer. Seller contacting quickly and covering return shipping is a big thing for me, that makes the buyer out nothing.
As opposed to the radiators I just bought for my KX500 from GPI that didn't fit and the seller would not cover return shipping... so because they sent me the wrong product I am out $15 and still have no radiators.

In general though, we all know problems come up and returns happen. Now we know how they happen at this particular vendor.

 

[powernoodle]

Even if NGK does fix the issue, it's still an issue, and customers should know.

Its not an "issue" if its not recurrent. And based on the countless accolades properly given to NG on this forum, this is no issue. Giving a vendor an opportunity to remedy an alleged problem before running to the internet is the proper thing to do. Consider if you sell an item on Bladeforums and the buyer has a real or perceived issue with what he receives. Do you want him starting a thread alleging bad things about you before he ever contacts you? Me neither. Let the seller correct the problem first, so that the thread title can be "New Graham quickly takes care of problem". JMO.

 

[wjswiger]

Pharmacy. New Graham is a pharmacy. Mike Dye is also a knife knut, so he began stocking knives as a sideline. That sideline has become one of our most respected and reliable knife stores.

This FEEDBACK forum is for our experiences, good and bad and ugly, with other individuals and with businesses. But just as we say it is not a deal until both sides are satisfied, it is not an experience until both sides have been in contact over a possible problem.

The original post here expresses frustration, and is accusatory more than expository. Before writing up an accusation, please give the other party a fair chance to respond to you. Did you personally notify New Graham that you had posted this thread?

You can certainly post about an unsatisfactory experience afterwards, and be able to reassure the rest of us that whatever went wrong, the seller took care of you ... or not.

The highlighted part says it all. Plain and simple truth is the OP jumped the shark.....we all make mistakes and the other members are simply pointing that out. Lesson learned....I hope??

 

[Irminsul]

I've purchased many knives over a long period of time online from NG. Never had a problem and have always been very happy with their service. I know many other buyers who've had the same experience. One instance or glitch does not constitute an issue. A one-time problem may happen with any reputable high-volume seller at any time. How many times have we read glowing reports on a seller's service and professional sense of responsibility after they correct some such problem? Which includes giving them a chance to do so. After it's all over they get an appreciative comment posted on a forum such as this and it counts very much in their favor.