- Joined
- Sep 13, 2001
- Messages
- 816
Les posses a good stance, and I do agree. I am as guilty as any maker, but we (makers) don't run our businesses in a manner that would be enticing to the non-knife nut. Take a look at Holland and Holland, Purdey, Fabbri, Zeiss, Schmidt and Bender, Ferrari, Rolex, or any other maker of luxury items. They all have an attitude of bending over backwards to make the customer feel special. Consequently, they can advertise a $125k guns or watches in almost any magazine and make those who can't afford one drool, and those that can afford one at least put it on their list of must haves.
The bottom line is makers in general hurt the industry as much as fuel it by the poor business practices we exhibit. As a good customer put it to me, "This has to be fun, my job and home are stressful enough. If this isn't fun, I won't do it." he was talking about knife buying in general, and attending shows.
Josh, I don't have any in depth knowledge about your business, but you seem to run a pretty tight ship and I ALWAYS see you trying to reach out to your customer base. THAT is why YOU can walk around shows on Sunday with no knives left to sell. My hat is off to you. You show a fine example. Tim Hancock is another. I sat and watched him in Reno talk with customers he has had for YEARS and knows them well. They were bringing knives back to show him from previous years and would stand there and talk about old times. That shows a long history of top notch customer relations.
Another company that is doing a heck of a lot more that expected is William Henry. I do business with a few dealers who sell tons of their stuff at shows like the Barret Jackson auto sales and the Rockey Mountain Elk Fed. They love doing business with them as the keep him well stocked with new models making it easy for him to keep his customers interested.
It's all about status. What can you as a maker do to show a prospective customer that his buying experience from you will be something to write home about?
I've got more to say, but fear I am ranting, so I will shut it and go draw a little
The bottom line is makers in general hurt the industry as much as fuel it by the poor business practices we exhibit. As a good customer put it to me, "This has to be fun, my job and home are stressful enough. If this isn't fun, I won't do it." he was talking about knife buying in general, and attending shows.
Josh, I don't have any in depth knowledge about your business, but you seem to run a pretty tight ship and I ALWAYS see you trying to reach out to your customer base. THAT is why YOU can walk around shows on Sunday with no knives left to sell. My hat is off to you. You show a fine example. Tim Hancock is another. I sat and watched him in Reno talk with customers he has had for YEARS and knows them well. They were bringing knives back to show him from previous years and would stand there and talk about old times. That shows a long history of top notch customer relations.
Another company that is doing a heck of a lot more that expected is William Henry. I do business with a few dealers who sell tons of their stuff at shows like the Barret Jackson auto sales and the Rockey Mountain Elk Fed. They love doing business with them as the keep him well stocked with new models making it easy for him to keep his customers interested.
It's all about status. What can you as a maker do to show a prospective customer that his buying experience from you will be something to write home about?
I've got more to say, but fear I am ranting, so I will shut it and go draw a little
