Hide behind our computers? Oh,we're sorry. Forgive us, we should have IP address tracked you, found your family, skinned them alive, hid them in clever places where you would discover them going about your daily life, and then while you're in jail for your own protection, knocked a guard unconscious, have one of us wear his uniform, come down to your cell in your sleep, and castrated you with dull gas-station Spyderco imitations.
Dumbass.
Besides, it's pretty easy to sit their in your lumpy computer chair flaming a company for something as trivial as an unanswered e-mail.