Not a Happy Customer...

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If the guy had the knife and stripped the screws in only a few months then God knows what he could have done to the lock. I commend Spyderco for not airing all the dirty laundry. It shows how professional they are.

-Tye
 
TyMathews said:
If the guy had the knife and stripped the screws in only a few months then God knows what he could have done to the lock. I commend Spyderco for not airing all the dirty laundry. It shows how professional they are.

-Tye
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I see that they just return blame to Jesse without any detail.

If they say "- Jesse please call or let us know what is most convinient time for us to call you - Charlynn waiting for you and ready to resolve all issues and make you happy". Then it would be just great response.

Instead I see - there is other side of the story... only part of information is shared.. Without any details. And I do not like to see this if I have any issues with knife I bought and it is defective and even dangerous, due to lock failure.

Thanks, Vassili.
 
Well, they obviously know more about what is going on with this knife than either of us do. I see from your frame of reference that the only way this can be resolved is if Spyderco just sends Jesse a new knife and an unlimited supply of priority envelopes along with a voucher stating that any future repairs needed on any of his knives (Spyderco or not) will be covered at Spyderco's expense. That's a good plan.

-Tye
 
TyMathews said:
Well, they obviously know more about what is going on with this knife than either of us do. I see from your frame of reference that the only way this can be resolved is if Spyderco just sends Jesse a new knife and an unlimited supply of priority envelopes along with a voucher stating that any future repairs needed on any of his knives (Spyderco or not) will be covered at Spyderco's expense. That's a good plan.

-Tye
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That's good flame!

Thanks, Vassili.
 
Well I can remember how CRK handled one kinda like this. ;)

Chris Reeve told them to send in the knife and inspected it he posted a response detailing what happened to the knife a long with photos of the said damaged knife.

Strider would have just said send it in and fixed it. The stripped screws would have likely been a charge.

But then we are talking about a sub $100 knife here...

I am not going to point fingers or offer any opinions other than the whole thing seems pretty vague to me.... ;)

If a person goes to the point of posting a thread about the issue I do believe they deserve the benefit of the doubt until the company gives a good explanation.

If the lock on my Endura 4 failed on me I can tell you I would be very pissed, and that's knowing it's not a hard use knife so I wouldn't have beat on it in the 1st place. Charging me to fix it on top of that would even make it worse.
 
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Full disclosure of both sides of the story should be posted.
It would be much better then the two putting the blame on each other.
 
Very interesting thread. Both sides of the story would be nice but Spyderco deserves some privacy. It is too easy to misconstrue the meaning. I am still confused, was the Endura the same knife with the stripped threads and lock failure?

I think it was two different knives. Two different problems, two different issues.

I would be up set if my new Spyderco had a lock failure and the company said tough toe nails. :-)

I have had 5 returns and all were to my satisfaction, all above and beyond my expectations. I think there is something else pertinent. I'm sure this issue will have a happy ending.
 
nozh2002 said:
I think this should be between Spyderco and customer
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So, is this your definition of keeping things between Spyderco and the customer?? I see some blatant assumptions in these posts without much to support them offered up by someone who told everybody to stay out of it because they don't know all the facts. Time to heed your own advice, perhaps?

nozh2002 said:
Right now I see you decide to imply that Jesse is wrong somehow, without providing details - does not look good to me if you representing company here especially if you try to do this in transparent manner. Why you do not share full information, once you did mention about other side of the story.
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nozh2002 said:
I see that they just return blame to Jesse without any detail.

If they say "- Jesse please call or let us know what is most convinient time for us to call you - Charlynn waiting for you and ready to resolve all issues and make you happy". Then it would be just great response.

Instead I see - there is other side of the story... only part of information is shared.. Without any details. And I do not like to see this if I have any issues with knife I bought and it is defective and even dangerous, due to lock failure.
Click to expand...
 
jesse2205 said:
I have a spyderco endura that is about a few months old. It has only been used to cut pieces of paper and it has been sharpened by me, thats it. While I had my knife in my possession just holding it, I noticed the lock on it disengages when applying little pressure. Puzzled by this, I sent it in for warranty repair. I get a call saying that I have to pay $25 for repair. Why?!? I don't care what the warranty department says I did not abuse that knife at all. It has a lock that does not stay locked and that is a serious problem to have. I know i'm going to have some spyderco fanboys to flame me for talking about the spyderco warranty but seriously they need to have better customer service because this is not acceptable. Benchmade, Kershaw, ESEE Knives, they would never think about charging me like this. I used to be a huge spyderco fan until now. I've spent well over $1000 on their knives but I will not be buying from them again. Anyone else have this problem with warranty?
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So the knife is used. The knife hasn't cut anything but paper and yet he discovers the lock disengages when he is "holding it". If it was so bad why didn't it disengage while it was being used?

-Tye
 
jesse2205 said:
Benchmade, Kershaw, ESEE Knives, they would never think about charging me like this. I used to be a huge spyderco fan until now.
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Sounds like spouting out brands rather than based on actual experience,... tsk, tsk, tsk,... I know, for example, that at least one of the brands you mention requires that you be original owner, and have original receipt,...

Your situation does seem a bit strange. I had a similar problem with a ladybug. As it turned out, there was simply lint and corrosion under the lock spring. Happened just the way you said--one day it worked, then it wouldn't lock. I might or might not have paid return shipping, I don't recall. I do recall that there was no further charge and that dealing with customer service was a sheer and utter delight. I almost want to break some stuff just so I can speak to Charlynn again!!;)
 
frontline29 said:
Full disclosure of both sides of the story should be posted.
It would be much better then the two putting the blame on each other.
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How would you or anyone else (other than the two parties involved) ever know if both sides of the story had been fully disclosed?

No company benefits from a public pissing match with a disgruntled customer.
 
Ok, this is getting out of hand. I should have known this would happen. First, the knife with the stripped screws is an entirely different knife and was bought used. Thats another story and does not pertain to this situation. I did not mean to bash spyderco and thier products per say, I just wanted to talk to you guys and tell yall my story and see if anyone else had that problem. Thats it. I have recieved an email from a representative from spyderco that they will contact me today about it. I emailed them back and told them that I have a crazy work schedule and won't be able to answer phone calls during working hours, but they can email me anytime at my email address. As far as other details I supposedly didn't post on here, I don't. There are no other details. There is no stripped screws, no knife abuse, nothing out of the ordinary. I've carried it in my pocket and have cut paper, played with it while watching tv , etc. No hard use. Now of course I can't prove this. No one can prove what activities they have done with their knives. The solution to make me happy? If spyderco would send my original knife back without any repairs using the $5 I gave them that is enough for me. Even if it was repaired there is no way I could trust that knife's lock...ever. I know what I've done to my knife and I don't feel the need to try to persuade anyone else. If anyone looked at the knife and opened up the blade and shined a light inside the scales they would see that there are no broken parts to the visible eye, no scratches and it looks like its straight out of the box, except for the sharpening I have done. The deacon did bring up a good point that it could have been damaged earlier and repackaged, but I can't see gander mountain doing that. If you guys ever read any of my posts a few months back you would see I was an avid spyderco fan who had nothing but great things to say about them. If I had abused the knife in any way and broke it, I would have either sent them $25 for repair or I wouldn't have sent it in at all. I'm not trying to get anything I don't feel like I deserve. I am just tired of it being an act of congress to get some customer service with Spyderco. If I was a popular member on here that spyderco knew personally, I bet I could get top notch service, heck, maybe a free para2 prototype on the house. But i'm just done with the whole spyderco warranty issue. So I just want my broken knife sent back to me so I can use it as a paper weight. I've got other knifes I believe I'll make do. Sorry for offending anyone about their brand and giving the misconception that spyderco doesn't make a good product. (They do, but personally I would just stick with the Golden, Colorado line :))
 
Kershaw mafia destroyed Kershaw subforum already with this kind of flame attack culture if any issue or something looks like issue razed. It looks like they bringing this gift of fanboy mentality all over Bladeforums now.

How nice.

To me the more Spyderco ignore this discussion - more damage it will bring to Spyderco image.

Thanks, Vassili.
 
nozh2002 said:
Kershaw mafia destroyed Kershaw subforum already with this kind of flame attack culture if any issue or something looks like issue razed. It looks like they bringing this gift of fanboy mentality all over Bladeforums now.

How nice.

To me the more Spyderco ignore this discussion - more damage it will bring to Spyderco image.

Thanks, Vassili.
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first of all, they are not ignoring it. they just aren't telling you what they are doing about it.

but i'm sure they will all get over your impression of their image problem.
 
nozh2002 said:
Kershaw mafia destroyed Kershaw subforum already with this kind of flame attack culture if any issue or something looks like issue razed. It looks like they bringing this gift of fanboy mentality all over Bladeforums now.

How nice.

To me the more Spyderco ignore this discussion - more damage it will bring to Spyderco image.

Thanks, Vassili.
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Wow, sorry you feel that way Vasilli. However, that doesn't make your comments true for either Kershaw or Spyderco or for the fans of their knives.
 
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