Not a Happy Customer...

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Threads like these disgust me. They bring out the worst in people. The haters will always have their reasons to hate and the fanboys will have their reasons to be fans. Jesse chose to air his grievance in a public forum. Spyderco chose not to and they have that right. It is not any of our business to speculate when, why, or how this situation should be handled. This is an issue between the customer and the business and from this point on it should remain that way.

And the attitudes and opinions expressed in this manner are the main reason that this should have been posted in FEEDBACK.

Preferably this should have been handled offline between the two parties and none of us should have ever be involved.
 
Thats the most sense i've heard In the entire thread. I apologize for posting this thread. It got out of hand. I should have posted on the feedback forum and by the way the warranty department is handling this right now it looks like I'll be doing just that. I guess they'd rather lose a customer than fix a cheap endura.
 
jesse2205 said:
Thats the most sense i've heard In the entire thread. I apologize for posting this thread. It got out of hand. I should have posted on the feedback forum and by the way the warranty department is handling this right now it looks like I'll be doing just that. I guess they'd rather lose a customer than fix a cheap endura.
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So lock the thread.

-Tye
 
As soon (or if) I get an email about it i'll be sure to let you guys know how it ends. 5.56, even though I have had problems with my endura, I have not had any problems at all and have enjoyed the pacifica salt I bought from you awhile back :)
 
I've been searching a little on spyderco warranty issues here on BF. I found a few threads to where people had lock problems and other types of problems with their knives and Spyderco replaced their knives free of charge. Some of them hard used their knives, some of them had a defect. Theres many other I could find but didn't spend the time finding. Of course I don't know the specific details of their issues, but I'm sure that I have used mine less than they have. The more I think about it, the more I wonder why spyderco is not wanting to fix my knife. Here's some links:

http://www.bladeforums.com/forums/showthread.php?t=733808&highlight=spyderco+warranty&page=2

posts #35,12,15

http://www.bladeforums.com/forums/showthread.php?t=181476&highlight=spyderco+warranty

post #1
 
Think you should close the thread. There's nothing here that anybody needs to know, honestly.

Resolve it between you and Spyderco. Airing this in public won't end well, as Ken said.
 
TyMathews said:
So lock the thread.

-Tye
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wongKI said:
Think you should close the thread. There's nothing here that anybody needs to know, honestly.
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perchjerk said:
+1 wong
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Maybe you guys should go back and re-read what Sal the President of Spyderco said regarding these types of threads. He is 100% correct.

Here it is:

Sal Glesser said:
We welcome the opportunity to discuss any subjects involving our company.....Even those that are not positive. That's how we improve.

People come to our forums for many reasons. Some like to follow our company and product development from an "insider's" point of view, some just like our knives, some come for deeper discussion of steels or designs, some like the comraderie and general communication with like minded people, some have a problem, some want to vent. Some just like to argue.

That's what forums are about. As long as the dialogue is civil and relatively intelligent, it's ok.

sal
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I only suggested locking the thread because Jesse was apologizing posting it in the first place. I like a train wreck as much as the next guy. On a personal note, I have had one knife I sent back to Spyderco for a repair. They were nothing but courteous, professional and I got my knife back quickly. Everything was great from the initial email I sent to them to the day I got my Khukri back.

-Tye
 
I agree that this thread should be closed. A Spyderco rep (Kristi) has said there's more to the story that they've decided not to share on this public forum. Therefore, we don't have information needed to form any worthwhile conclusions.
 
We generally prefer not to close threads. We see it as a failure of our community to monitor ourselves.

We're all adults. If you think the thread has run its course. Let the thread die.

I believe that Jesse and Charlynn will sort it out. Jesse says he likes Spyderco. We have a good track record of taking care of our customers.

sal
 
Hi Sal. I have the greatest respect for you. Thanks for always trying to do the right thing.
Rolf
 
This thread will remain open. However, I can not condone the behavior that some people exhibited in this thread. Rude, disrespectful, and nasty.

When a topic like this arises the poster should ask himself whether it belongs in the manufacturer's forum or Feedback. Chances are that if it is a QC or warranty issue that has not been resolved after several attempts by both parties involved then it should go to Feedback. Airing this kind of stuff out in the manufacturers forum only leads to arguments between the fans and non-fans. The whole topic deteriorates from it. A manufacturer rep can just as easily answer questions in Feedback as he can in their own forum.
 
Ken C. said:
This thread will remain open. However, I can not condone the behavior that some people exhibited in this thread. Rude, disrespectful, and nasty.

When a topic like this arises the poster should ask himself whether it belongs in the manufacturer's forum or Feedback. Chances are that if it is a QC or warranty issue that has not been resolved after several attempts by both parties involved then it should go to Feedback. Airing this kind of stuff out in the manufacturers forum only leads to arguments between the fans and non-fans. The whole topic deteriorates from it. A manufacturer rep can just as easily answer questions in Feedback as he can in their own forum.
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So true...
 
Ken C. said:
This thread will remain open. However, I can not condone the behavior that some people exhibited in this thread. Rude, disrespectful, and nasty.

When a topic like this arises the poster should ask himself whether it belongs in the manufacturer's forum or Feedback. Chances are that if it is a QC or warranty issue that has not been resolved after several attempts by both parties involved then it should go to Feedback. Airing this kind of stuff out in the manufacturers forum only leads to arguments between the fans and non-fans. The whole topic deteriorates from it. A manufacturer rep can just as easily answer questions in Feedback as he can in their own forum.
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I saw several threads like this where prompt reply from company representative cooled things down by simply stating something like this "Do not worry, we will take care of you and make you happy customer". This is why I asked everybody to wait for Spyderco reaction first.

In such cases those companies gained a great respect from me and others. So this kind of threads I consider as a chance for manufacturers to gain some points - as some did before.

For example I perfectly remember ZDP-189 Leek broken tip thread - ThomasW just replace entire blade and even replaced it with CPM S309V steel to make customer completely happy - so customer get exclusive titanium Leek with CPM S30V blade. It was great example of such threads turns into excellent example of company care for their customers.

Thanks, Vassili.
 
I appreciate the mods for keeping this thread open. I do wish to keep the whole issue civil with no badmouthing or disrespect involved. We can wait til a representative come on to here to speak or whenever I hear from them. Whatever the decision they decide, good or bad, I will not be rude or unkind.
 
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