Opinion on transaction where knife arrived damaged

Don’t think anyone was looking for a free warranty repair.
Maybe an estimation of when he could do it?? Maybe an estimation of cost??

Another thing to consider, if the repair is so involved, according to AV, will anyone want to do it?? Also, how much $ is the seller willing to spend?? Lastly, should V vanacres accept the knife??
He paid for the knife in the original pics.......he didn’t get it.
Sucky situation. If it were me, I’m returning it for a full refund......the seller packed it incorrectly.
Really hoping this works out in your favor brother.
Joe
 
That is excellent news!!
You can have 100% confidence in Josh! He does amazing work!
He put a few edges on a few of mine and I was blown away!
Enjoy your knife!
Joe

vanacres said:
You're exactly right. Returning it would be the easiest option-IF it were domestic. I think returning it to the U.K. is opening a can of worms.

And I'm already ahead of you regarding REK. I sent pictures to Josh asking for a quote to restore the tip to a point. I told him it was 3V. He got back to me today, and to my surprise he quoted me $5 plus $2 per inch to sharpen. I had to read it twice. Pretty sure that's the avenue we'll end up using.

I can see both sides of the argument as it relates to Vigil. Yes, I was willing to pay (the seller was, anyway) and I'm not really in any hurry, so his response seemed pretty crappy to me. But as has been stated; he doesn't really have anything to gain. Except maybe a happy customer. But now a "customer" is something I will surely never be to him. From now on, I'll stick to CPK and Busse.
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SharpByCoop said:
Adam Vigil is under no obligation to fix a carelessly damaged knife. There is possible and real potential disappointments to him attempting to regrind and refinish this.

At best, if it came out good it would be 'normal' business, not extraordinary service, and if it came out unsatisfactory he'd look like a hack, and/or his original design would look wonky. Doing this puts him behind on others. Where's the upside?

I understand why he'd walk. He's too busy making quality work for others. He said so. I'm sure if it broke under normal usage THAT'S another topic.
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I agree that he's under no obligation, and I don't think less of him for this. Just that if I were him, I'd have said something more like "I'm extremely busy and can't guarantee I can get to this in a reasonable timeline, but this is what it would cost for me to regrind the knife and how long you'd have to wait to get it if you want to take that route," rather than just flat-out refusing to do it. But I get that figuring out how to fix something damaged by negligence for a secondhand buyer when you're swamped is not an obligation, and that there's also a strong argument that it wouldn't be right to offer to fix it if you have no idea when you'd get around to it.
 
David Boye, Mike Franklin, Don Hanson, B. Terzuola and G. Crowder all have repaired knives of mine that had a variety of problems due to abuse; some free, some minimal charge. David Boye reground an etched custom of his that got a significant chip in the belly. He wouldn't take any payment. I bought another Boye knife :)
 
Wow, just wow! I have a few "knife makers" to put on ignore! As the OP said, I'll stick with CPK and BUSSE!
 
vanacres said:
You're exactly right. Returning it would be the easiest option-IF it were domestic. I think returning it to the U.K. is opening a can of worms.

And I'm already ahead of you regarding REK. I sent pictures to Josh asking for a quote to restore the tip to a point. I told him it was 3V. He got back to me today, and to my surprise he quoted me $5 plus $2 per inch to sharpen. I had to read it twice. Pretty sure that's the avenue we'll end up using.

I can see both sides of the argument as it relates to Vigil. Yes, I was willing to pay (the seller was, anyway) and I'm not really in any hurry, so his response seemed pretty crappy to me. But as has been stated; he doesn't really have anything to gain. Except maybe a happy customer. But now a "customer" is something I will surely never be to him. From now on, I'll stick to CPK and Busse.
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Josh at REK will get my business if I ever need a blade re-worked for sure.
 
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vanacres said:
I just received the knife today, almost a month later (after purchasing). As I unwrapped it, there was a lot of paper and tape, but when I got to the padded case that the knife was in, the knife was poking through the case, and I could see that the tip was broken off. (I'll post pictures in a few). The knife itself was not wrapped inside the padded case.
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Am I the only one wondering HOW the tip was broken inside a box full of paper, tape and padded case? I mean, it is not like the knife was poking through the box, it was SEALED in a BOX for cripes sake and poking through a padded case about 1/2 to 1/4 inch, how in hades could that tip break off inside a carboard box full of paper???? Am I the only one here???

Is it not also a possibility that the seller posted "older" pics of the knife maybe before he broke the tip off and then posted those old pics and represented that as the current condition, then shipped and had "damaged in shipment" to blame? Not accusing, just asking a hard question. Maybe the original owner already contacted the maker and knew the maker would not fix. So he sells it for full price and takes a minor loss to offer to help pay to have the tip repaired? I know it sounds like a conspiracy theory, but someone explain to me how that tip could break off in a box full of paper.
 
panoz77 said:
Am I the only one wondering HOW the tip was broken inside a box full of paper, tape and padded case? I mean, it is not like the knife was poking through the box, it was SEALED in a BOX for cripes sake and poking through a padded case about 1/2 to 1/4 inch, how in hades could that tip break off inside a carboard box full of paper???? Am I the only one here???

Is it not also a possibility that the seller posted "older" pics of the knife maybe before he broke the tip off and then posted those old pics and represented that as the current condition, then shipped and had "damaged in shipment" to blame? Not accusing, just asking a hard question. Maybe the original owner already contacted the maker and knew the maker would not fix. So he sells it for full price and takes a minor loss to offer to help pay to have the tip repaired? I know it sounds like a conspiracy theory, but someone explain to me how that tip could break off in a box full of paper.
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The knife should have been inside some type of sheath. I sometimes staple together a cardboard jacket, if I don’t want to scratch a new knife by putting it in the sheath. It’s also possible that a customs inspector dropped the knife on its tip.
 
stonesell said:
The knife should have been inside some type of sheath. I sometimes staple together a cardboard jacket, if I don’t want to scratch a new knife by putting it in the sheath. It’s also possible that a customs inspector dropped the knife on its tip.
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So if a customs inspector dropped it, how would a sheath have helped? Also, again, regardless if it was in a cardboard sheath, how does that explain (if the box was unopened) how the tip broke inside a sealed box full of packing paper?
 
panoz77 said:
So if a customs inspector dropped it, how would a sheath have helped? Also, again, regardless if it was in a cardboard sheath, how does that explain (if the box was unopened) how the tip broke inside a sealed box full of packing paper?
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They might have dropped it, while it was inside that black pocket. I’m not sure that customs always leaves an inspection tag, that tells whether it’s been opened or not, but it’s also certainly possible that the knife was sent that way.
 
Also, where the heck is the ‘tip’ if it broke off inside the package??
Don’t want to jump to a conclusion, but is it possible the seller packed it already broken???
Don’t want to say it is impossible, guess anything can happen, but this one is tough to swallow.
 
https://instagram.com/p/BcW9DENDr6p/

I had taken a video of the package before I opened it (posted at the link above). I did not suspect anything would be damaged, but the box was a little beat up so I took the video. I don't think the video reveals anything important, but if anyone is interested.

I wish I had taken more video of the ends because I think it is quite possible the tip came all the way through box at some point.

Remember, this knife was in transit for almost a month. Plenty of opportunities to get thrown around, dropped, bumped, etc. Have you ever seen how your luggage gets treated when you fly somewhere? I'm sure packages get treated much worse.

As to whether the tip was already broken before being sent, I don't believe it was (but I can't be certain). The packaging was not ideal and the seller acknowledges this and is willing to pay all costs to get the knife repaired.
 
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Here's my 2 cents. Josh at Razor Edge will not only fix it but make it better but it is likley a $ 100 plus job plus shipping both ways.
If you like the knife send it to Josh.

I don't like the way the tip broke off. Hard to see in the pics but it looks like a poor crystaline structure in the steel possibly due to a bad heat treat or over grinding or both.
 
Murindo said:
Here's my 2 cents. Josh at Razor Edge will not only fix it but make it better but it is likley a $ 100 plus job plus shipping both ways.
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I will send it to Josh today. He looked at the pictures and quoted me $5 plus $2 per inch on the edge side. Are you saying he will change that when he gets the knife in hand?
I've never used his services, so I'm not familiar with how he works. I just know he is almost universally praised.

I did expect the quote to be much higher and would not be surprised if it turns out to cost more, but why would he give me quote off of just pictures then?
 
vanacres said:
I will send it to Josh today. He looked at the pictures and quoted me $5 plus $2 per inch on the edge side. Are you saying he will change that when he gets the knife in hand?
I've never used his services, so I'm not familiar with how he works. I just know he is almost universally praised.

I did expect the quote to be much higher and would not be surprised if it turns out to cost more, but why would he give me quote off of just pictures then?
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Look at his website, the prices match your quote.
"Machine sharpening"
"Plain edge knives – $2/inch. Reprofile work is $1.50/inch. ( $6/blade minimum)"
 
Wasn't sure if restoring a tip would be considered "reprofile work", but I guess that makes sense.

Thanks
 
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