Package is lost, who takes the loss?

What if the Tracking Number confirms delivery to the buyers residence..

The package is then stolen or lost from mailbox prior to buyer physically obtaining it..
I believe it is then the buyers (receivers)
responsibility..
The package reached its destination and the seller (sender) has now completed his responsibility..

( I have had this happen.. UPS confirmed delivery, a friend of the buyer signed/took possession of the package and then lost it.. Of all things the buyer wanted me to refund him..)

What do you guys think..



[This message has been edited by ProEdge (edited 03-13-2001).]
 
As many have pointed out, if you don't have a reciept for what you are sending via USPS, the insurance you paid for will not help at all.
Since I did not have a receipt for the knife I was sending, I did not bother with insurance.

Of course I will be refunding the buyer's $135, because it's the right thing to do, but I have seen some interesting replies here.

Just keep in mind that if your paying for insurance you better have a reciept when shipping via USPS..


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mikemck@austin.rr.com
 
Keep in mind that a retail catalog showing prices may help. It did for another party with whom I did business with. Perhaps it is prudent for all of us to now agree to a bill of sale with all of whom we are doing transactions with. Formally written or typed with price and date and party of buyer/ seller. Wouldn' t hurt to do this.

Nakano
 
In reference to the "Bill of sale" question, I'm not sure what the official US Postal service rule is but in the few instances that I've had to file a claim with them a photocopy of a catalog or magazine showing the item and price sufficed. I've never had to show a sales receipt at all...maybe I've been lucky. Anyway, it's worth a try.

ProEdge...the same thing happened to me and I ended up eating the cost of the knife because I procrastinated too long and because I trusted the customer. Since the Post Office wouldn't do anything until the package in question was officially 30 days late I sent the customer a replacement knife after 2 weeks (I thought 30 days was too long for the customer to wait). All this happend before internet tracking was availble for insured packages on the USPS web site (it's a great tool and it's free...use it!) By the time I remembered to file a claim with the post office, a couple of months had passed (you have up to 1 year to file). After the PO did their research they sent me a photocopy of the signature of someone at the "customers" address who accepted the knife. When I contacted my "customer" his phone was no longer active and he had moved from the address given. Still haven't been able to locate him but fortunately this lesson only cost me a little over $100 (could have been worse). Moral of the story...file as soon as possible and follow up on the information ASAP...and use all the tools available to keep track of shippments.

As for the question of who is responsible...as long as the package is insured and an "authorized" representative of the customer has to sign for it...the sender should be off the hook. What does everyone else think?

Good luck,
Cecil

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Cecil Self
Arrow-Dynamics Cutting Tools
Factory authorized dealer for:
Benchmade, Chris Reeve Knives, Strider Knives, Mad Dog Knives, Self Knives, Edge Pro Sharpening systems

[This message has been edited by Arrow-Dynamics (edited 03-13-2001).]
 
So, regarding the requirement for a reciept in order to claim the insurance, what do makers do regarding custom knives? Or for example if you have blades sent out to be heat treated before finishing the knife out?

Tom, since you are in Hawaii, and you say you use insurance all the time, how do you handle this?
 
You take the loss if you don't have a traceable delivery confirmation. We used to have a huge problem with people claiming not to receive mailed packages until delivery confirmation came along. That cut it down by about 95%.

My sincere recommendation is to use a commercial package delivery service then they will take the loss. I cringe every time I have to send something by mail since nearly 100% of our losses are by mail.



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Fred
Knife Outlet
http://www.knifeoutlet.com
 
If I order a 30.00 knife from a dealer and pay for UPS shipping(automatic 100.00 ins.) and the package is lost, who is entitled to the insurance(assuming it will be 100.00), me or the dealer?
 
I recently had a big scare with a large Carson #4. I sent it via Express Mail to Kit to have new handles put on, the tracking record (on the USPS web site) showed the package being "scanned" in Honolulu (I'm on Maui) and that was it......Nothing for six days! I was starting topanic, I purchased the knife "used" from a fellow BF member so of course I did not have a "receipt". I picked up the claim paperwork from the USPS and found out that you do not need a "receipt" showing YOU bought the item. If you have that, great, otherwise you need a "Statement of Value", a picture from a catalog showing the item and the price, even a printout from a web page showing the item and price. Kit was extremely helpful and gracious and told me he would provide WHATEVER documentation I needed to get re-imbursed for the knife. Of course I just wanted him to get my knife. As I'm speaking to Kit on the phone and we are working out the claim details he says "Wait a minute", there is a pause then Kit comes back on the line and says "You'll never believe what I just signed for!" Yep, package and knife arrived safely and only ONE week after they were "guaranteed" to be there. I am now going through the same problem with another BF member but this time its an Express Mail envelope with a money order that has not arrived after one week. Has anyone else been having these problems with Express Mail???

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"There is nothing like looking, if you want to find something."
 
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