Paypal refund policy: Is what this seller said correct?

Los Angeles

Los Angeles

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I'm not going to get into the long story of this, as it's been going on for a while and has remained private up until this point. But I've finally reached a point where I need help.

Here's the last PM I received from a seller, when I wondered why he sent me a "Payment for goods" instead of simply refunding the original transaction. I thought that when a transaction is refunded that the entire amount was refunded.

Here's his response:

Re: PAYPAL - $5.38 charge?
I can't issue a refund, I don't use a bank account. I sent you 175. If I had sent a refund, you would still have gotten the same amount, because paypal would still have taken the same amount out. The "refund" amount was something like
$169. Stop emailing me.
Click to expand...

So is this true? If you buy something, pay for it, and get a refund, does Paypal deduct a fee on the refund?

Any help is appreciated.
 
I believe if you click the refund button it returns the full amount paid including fees. The refund button doesn't always show up though. Depends on how you paid.
 
To my understanding they don't keep the fee. If you paid with visa or mastercard they would just refund the transaction. It doesn't go back to your account, goes directly to your card. Not 100% certain on this though.
 
Thank you. That's my understanding also. Unless I hear otherwise, this guy still owes me ~$6.

It's been a nightmare of a transaction from both ends. An extreme waste of time and energy, and I'm at the point where being out ~$11 for return shipping and $6 for his failure (or inability) to hit the "refund" button is getting off cheap.

In the end, I just hate it when I know what someone is saying is incorrect and I'm just supposed to swallow it. Very difficult.
 
Even if PP does topslice, the seller should make up the difference

Keep emailing the little shit.
 
I guess the side question is this - is this reply from the seller something that I as the buyer should just accept?

Is my expectation to get the remaining $5.38 unreasonable in the BF environment?

Should just I move on?
 
When a PP seller hits the "Refund" button, then the whole amount is refunded without any fees of any sort. Period.

I got a full refund ca. 3 weeks ago. You would receive an email that sounds like this:

Hello XXXX,

XXXX just sent you a refund

XXXX just sent you a full refund of £35.00 GBP for your purchase. If you have any questions about this refund, please contact XXXX.

The refund will go to the card you paid with.

To see all the transaction details, please log into your PayPal account. It may take a few moments for this transaction to appear in your account.
Click to expand...
 
We use PP on a regular basis for our business. If a customer uses PP, then cancels and wants a refund, as long as it is within 30 days, PP issues a refund for the full amount they paid, including PP's fees. If they're telling you otherwise, they're full of it.
 
As stated if it's with card, and refund was issued, full amount should show up. Your right he still owes you.
 
Interesting. While the blade was returned just short of 30 days after the original payment, the actual refund happened after the 30 day mark. Either way, I still don't see why I have to eat the $5.38.
 
Say bud, if the seller refunded your money directly without hitting the refund button on the transaction page, PayPal kept the fees for the original transaction (this is because PayPal takes a big wet bite out of every transaction). Also, PayPal took ANOTHER big wet bite out of the "refund" transaction the seller sent you directly without going through the transaction page. The seller more than likely sent the exact refund amount, but PayPal took their slice of that transaction. So what we have here is PayPal taxing 2 separate transactions because the seller either didn't know to refund you via the refund button on the transaction page or the time in order to do so exceeded the time allotted by PayPal to do so. Either way, my advice to you is to call PayPal, and tell them what happened, and I'm sure they'll hook you up with your fees back to make you whole. I've had this happen before. However, the kicker is, is how you sent it. If you sent it as a gift, it's going to be alot harder to convince PayPal a mistake was made for a "gift". If you sent it for goods, you should be in better standing to getting this fee back. I'll check back to see how this situation works out. And shame on the seller for not caring!
 
If the money was truly refunded through PP you would have received the full amount. I'm betting that Crown is correct here--this person sent you a payment.
 
Copied directly from PayPal:
"You can issue a full or partial refund for 60 days after the original payment was sent. When you issue a refund, PayPal refunds the fees, including partial fees for partial payment refunds."

You need to report this clown to PayPal. I would call PayPal customer service and speak to someone about it. You should have gotten a full refund if the seller agreed to refund your money, and if it was within 60 days of your payment PayPal reverses everything including their fees.

It sounds like he didn't have enough money in his PayPal account to cover the refund, or is just an idiot. Either way he stole your money, weather he meant to or not and even if it is "only" +/- $6, he kept it without legitimate justification.

If this guy trades on the forums you really should tell us who it is so we can avoid him.
 
1) It refunds the full amount and replaces the fees it deducted in the original transaction and

2) even if it didn't, as the seller he should pay it out of pocket. The customer should always walk away feeling one hundred percent satisfied with the transaction, even if at times it might be a loss to the seller. 5 or 6 dollars is not a lot of money, to do the right thing..... At the same time, whether I were the seller or the buyer, I wouldn't lose sleep over 5 or 6 dollars.... how much is your peace of mind worth? Surely more than that?


Los Angeles said:
I'm not going to get into the long story of this, as it's been going on for a while and has remained private up until this point. But I've finally reached a point where I need help.

Here's the last PM I received from a seller, when I wondered why he sent me a "Payment for goods" instead of simply refunding the original transaction. I thought that when a transaction is refunded that the entire amount was refunded.

Here's his response:

Re: PAYPAL - $5.38 charge?


So is this true? If you buy something, pay for it, and get a refund, does Paypal deduct a fee on the refund?

Any help is appreciated.
Click to expand...
 
You've got to ask yourself a question. What's your time and aggravation worth? If it's worth more than $5.38, I'd report the guy to PayPal and move on if I were you. (PS: I've seen your website and I KNOW your time is worth WAY MORE than $5.38.)

.
 
Last edited:
I normally wouldn't argue about such a small amount. This was just the "final straw". I'm letting it go. the circus of my life has enough clowns, and I need to be a ringleader. :)
 
you should inform him Kent that he is mistaken and then ask if he is willing to have a reputation ruined over $6.00 .

Some folks just have no class .

Sorry you had to go through this , you are one of the good guys .
 
Los Angeles said:
I normally wouldn't argue about such a small amount. This was just the "final straw". I'm letting it go. the circus of my life has enough clowns, and I need to be a ringleader. :)
Click to expand...

I think that's what I would do too, but in principle yes, he still owes you the 5.38 saying "paypal fees took it" is ridiculous.
 
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