POLL- Who thinks BM has below par QC?

Gig, even though I posted my opinions in reply to this thread, I think you hit the nail on the head.
 
Just my recent experience General:
Bought a 722 online: great fit and finish, edge not as sharp as it could be. Though it was as sharp as my Emerson CQC7! Bought a small Ascent in local store yesterday (round hole version), again great fit and finish and blade was RAZOR sharp (cut thumb when inspecting it). Bought a lefty Mini AFCK online on Fri so will see...
Overall am a big BM fan. The only thing I can say is sharpness seems to vary but I still think they are great kives. Just my $0.02.
BTW Gen. have a great Bank Holiday in whatever part of Wales you are in. Visited Aberystwyth a couple of times. Very beautiful!
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I have two benchmade knives. Both are flawless. That doen't necesarily mean anything, I might have just gotten lucky, but I haven't seen or heard anything to keep me from buying future products.



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William Callahan

"I can picture in my mind a world without war, a world without
hate. And I can picture us attacking that world, because they'd
never expect it."
-Jack Handey

I'm one of those wierdos who likes Zytel.
 
<font face="Verdana, Arial" size="2">Originally posted by Paracelsus:
General, although I agree with the substance of your post, you know that this topic has been done to death around here. You are starting to act like you have a personal vendetta against BM. Give it a rest. Please.

Para
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NOTE TO ALL- IF THIS THREAD IS DONE TO DEATH, PLEASE DON'T POST TO IT, LET IT DIE. I ASSUME PEOPLE ARE POSTING HERE AS THEY WANT TO SHARE INFORMATION OR DISCUSS AN ISSUE. OR EVEN JUST TO INSULT ME. EITHER WAY, THANK YOU ALL FOR BRINGING YOU COMMENTS AND LENDING ME A LITTLE OF YOU TIME.

Well I am surprised, VERY surprised that I have only had two negative responses so far. Ok so one min I am asking BM to make the Axis AFCK the next complaining over QC. Why? Because I think the AFCK is a SLIGHTLY flawed product. Not a big flaw, and most will think I am nit picking, but at the price, scale flex and blade moving off centre is not acceptable. I am 'told' by people who never saw my knife that is was 'second hand'... Right
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This knife also had vertical blade play. Angie made is 200% better. but it was still suffering from occasionaly going off centre and scale flex, same as my 812 in M2. They made it better, but coulden't fix a design flaw. Make the Ti thicker or use stainless steel. Beef up the handle somewhat, it may increase weight and price, but after owning a 710 I would never believe both came from the same company.

If you look at my signiture line, there is a review of my old M2 AFCK in there, it is set up as a beginning level review, so not as to intimidate newbee's. However, I think this review shows that the AFCK does have some issues, issues that BM have NEVER tried to fix. It was even claimed by BM that they were 'unaware of problems with the AFCK line' this was treated to amazement by the formites on the BM forum! Rightly so!

Back to the thread, Para, you agree with me, yet, you want me to shut up about this. Well, if I get a good product at a fair price I am the first to ring the praises of that product. Note how enthusiastic I am about companies like Spyderco, Ka-Bar, Microtech, MOD, CRK&T, Puma etc etc etc all have offered me amazing service and A1 QC. However, when a company produces a product that is often below par at a mid-upper price point, then I am not holding a personal vendetta, it may seem like I am and in fairness the company don't want to talk to me about this or any other points. They ignore me, but that is another issue entirely. I have dealt with a large number of companies and NEVER, EVER, EVER have I encountered such a poor consistancy and lack of a willingness to listen. I just want to put others in the picture, and at the same time, see if others agree with my opinion or not.

The 710 M2 is a VERY VERY VERY good knife, don't worry about it.
The 750 is a great knife, the Nimravious is a great knife, the... blah blah blah.

The issue over edge grinds and blades being off centre is far more common with the Ti LINER LOCK BM knives, though thanks for the e-mails about other problems all of you.

As a final note, if it seems I am going on about this, it is only because BM are the ONLY company to give ME any trouble with their products. It seems I am not alone here. I may be an annoying voice out here in the UK, but we can't just cheaply ship a knife back if we have problems. It all costs a lot of money and time. What is wrong with complaining about an issue I have a passion for? I like BM knives, when they are good, they are GREAT knives. If BM just did 2 things, make an Axis AFCK AND make the AFCK more rigid or phase it out with the Axis AFCK. I can't help but feel that BM make a big fuss about the amount of effort and time they put into their knives (have you seen the new cat they sent out? Wow, now THAT is well designed and EXPENSIVE for them to make.). All I am asking is that they produce a product will a fair level of QC, for the price am I asking to much? They make good products, but the Devil is in the DETAIL. Why ruin a boat for a tupences worth of tar?

Thank you all.

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Wayne.
"To strive to seek to find and not to yield"
Tennyson
Ranger motto

A few useful details on UK laws and some nice reviews!
http://members.aol.com/knivesuk/
Certified steel snob!
 
Here is my opinion on Benchmade. They are great knives, so long as you do not pay full retail, or even internet dealer prices. Is a 905 stryker really worth 124.95? NO. Is it worth 90.00? Nope. Is it worth 50.00? Yes. At that price point the benefits out weigh the cost and value is created. Benchmade has some innovative designs, great locks (axis), but for the MSRP price there are too many problems with their knives. The funny thing is that I have MOD's and MT"s and the such, but my EDC's are Benchmades? Why? Becuase their designs meet my needs. Am I thrilled about the quality? Nope. The liners are too thin, and the serrations are terrible and the black coating might as well be crayon smeared on the blade. But I needed a three inch tanto blade knife with good handle ergonomics and G 10 - the 905 fit the bill. But I would never pay 124.95 for that knife. That's MT territory, and BM's are not MT's. Benchmade can make awesome knives (how many people like the 970 over the Emerson CQC7)? But the QC needs to improve at the pricepoint they are putting their knives into. But for what I buy them for, I cna put up with it .
 
All my Benchmades have been very good can,t find a thing wrong with any of them now of course i don,t inspect them like NASA would or should??? i look at a design i like and i buy it or trade for it.. my take on the hole thing is simple Benchmade makes a lot of knives many diffrent models and configurations ( did i spell that right?) some not so perfect ones are going to get through some people have bad luck with diffrent brands maybe your one of them i like Benchmade ............ customer service is great !!! knives are even better
 
Ok, here goes a newbie wading into the Benchmade QC issue. Until today I had only this forum to give me information regarding BM’s QC issues (thank you, BTW). However, today I purchased a 705 and so now I can speak directly to the subject, albeit with a sample size of 1
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. Being forewarned, I knew that I wanted to inspect the to-be-purchased knife, so off to my local brick and mortar store to check it out.

I asked the salesclerk if I could see three different 705s before choosing one. One of the knives had “issues” (i.e., blade off-center, not sharp, clip not coated well), which I quickly passed up. The second knife was better, and I passed on it only because of the liner-scale fit wasn’t as good as I would like. The third knife was the charm (no, this is not a version of Goldilocks and the Three Bears). I bought it and am a very happy camper.

So why did I go through all this trouble to buy the 705? The foremost reason was the Axis lock – I really wanted to try this locking variation. Second, it seems by reading posts on this forum that once someone gets a BM knife that has passed their personal “QC inspection” (whatever that may subjectively mean to each of us), that the person is very happy with the knife and that it performs well. Third, I like the heft and solid feel of the knife, compared to other knives I have of similar size.

So was it worth having to go through the extra purchasing scrutiny? Yes. Would I have preferred not to have to go through this process? Yes. Would I buy this knife sight-unseen? No. While it could work out OK, I’d rather be safe than sorry when I’m plunking $100+ for a knife (I did say I was new to this hobby, didn’t I?). Yes, I bristled at having to pay substantially more at the B&M store than from an Internet dealer, but hey, nobody made me buy it. When all is said and done, it seems like BM makes some very good knives, but you must simply take the extra care in selecting that perfect specimen to take home.


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“Sometimes the first duty of a responsible man is restatement of the obvious.” – George Orwell
 
IMHO BM is resting on their laurels earned in a time when they were putting out a fine product.

To be honest I use BMs reputation and products to use as substantiation when a buyer balks at an MOD or MTs price/quality.

I won't hesitate to pull an MOD or MT and have the buyer examine it carefully for fit and finish, blade play, edge etc. Then I'll pull a BM out of the box (any BM out of any box) and have them compare the same points. Rarely has the BM mystique stood the test.

Every company puts out a clunker now and then but some do it far more than others.

Overall I'd have to rate BM as a second tier manufacturer. When you pay good money for a knife there should be some consistency. A buyer shouldn't have to cull out a half dozen knives to find one that's up to snuff.

BMs sell. Some people buy the sizzle and some insist on the steak.
 
one out of three 705s..huh...maybe their quality is improving
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when the mdl 42 hit the street I looked at one...it required two hands to squeeze the handles together and latch it closed...how did that get out...I figure they knew they had a bad batch and shipped them anyway...
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...they're the Alfa Romeo of production folders
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if you wanta play it dumb, you gotta be tough

[This message has been edited by RKnight (edited 05-28-2001).]
 
Of six BM's I have two have been fine. Warren Osborne (940) and 9700. Esp. Osborne was of top quality. Others have had small problems. In two knives pivotpin got loose weekly but thread locking compound solved that problem. One is too hard to open - loosening pivot pin didn't solve problem only caused blade wobble without any benefits. Dullness, blade centering... small problems and not even bad but they are there.


I have started to think that g-10 handled BMs have worse QC than aluminium handled knives.


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"Good tools to sustain life, or at least make life more convenient"
-James Mattis

[This message has been edited by Tommi (edited 05-28-2001).]
 
There is another point I would like to make…

The issue of me not buying more BM knives if I hate them so much is very important. I DON’T hate them! The knives OR BM! It just annoys me that I have to work so hard to get a ‘good one’. Lets be honest, BM innovate and you pay for that with CASH, qc aught not be an issue as they are made to such a tight tolerance CNC made and all that. If I had a real and vicious ‘beef’ with BM I would simply not buy another. As I have said over and over again, they make some GREAT knives and ruin it by having sloppy QC. They get that right and I will be happy. Any other issues I have with BM are my own affair and up to the policy of BM for refusing to answer polite e-mails from a customer. Now it seems strange that so many people have had good and bad experiences with BM. This tells me that when they are good, they are good, but when they are bad, they are bad. Simple, as, that. Now I know the issue over sharpening is seen as unimportant by most here, after all, what KnifeKnut worth his salt can’t sharpen a knife? However, the lack of willingness to finish the job properly speaks of a rushed job and lack of respect for the customer and product itself. How would we feel if CRK decided to no longer put a world class edge on the Sebenza? I know BM knives don’t cost this much, but how much does it cost to actually do the edge properly?

Call my post a hint to BM as they won’t let me post on their group or respond to my e-mails! Constructive criticism!

When I said I had had two negative e-mails, it was three, sorry. I don’t consider anyone saying that they have NOT had problems a negative comment, I welcome all comments. Even childish finger wagging and name calling.


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Wayne.
"To strive to seek to find and not to yield"
Tennyson
Ranger motto

A few useful details on UK laws and some nice reviews!
http://members.aol.com/knivesuk/
Certified steel snob!
 
BMs were the first quality folders I ever bought, and I paid retail. I didn't know that there even were other super premium folders, or where I could buy them. I bought a 975SBT - the pivot was loose and the blade wasn't sharp. The coating flaked with the smallest touch. Bought an AFCK and it has the grittiest, gallingest lock that I've encountered to this day, and a relatively dull edge. Finally bought a Stryker, and it has the loose pivot, with a dull blade and an "easy flake" coating.

Around this point, I discovered other manufacturers, like Spyderco, whose knives, comparatively, were exceptional. Bought another Spyder and saw the same results.
Other than a BM42 that I bought based on recommendations (and yes, it's tough to get the latch closed), I am done with Benchmades. It's too easy to get a quality knife from other manufacturers and there are far too many to choose from for me to feel that I "need" to buy a Benchmade. It's QC's job to make sure that every knife offered for sale is done well, not my job to pick through a pile in order to find one that is as it should be.

Their QC may be vastly improved, but BM can consider me living proof that it's damn near impossible to bring back a customer once lost. There is no compelling reason for me to come back and take another look, and until there is, I will not buy another BM.
 
All right, General, I've had enough of this BM flogging oddysey. Time to waggle my childish finger and fan the flames of trollful wrath! How dare you pollute our calm existance with these noxious thoughts?!

Hey, just kidding!
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I've enjoyed reading everything here. I only have one BM, a large Ascent combo edge that I got about a year ago. Also, one of my co-workers has a mini AFCK, and she loves it.

I've mentioned this before, but here it is again, my knife came tip down carry, and if I wanted to change this, I'd have to send it back because two out of three of the steel inserts for the tip-up clip position are not there! So it remains tip down...

I like the knife, and someday I'll send it back for the free sharpening along with a request to switch the clip (wonder how they'd do that, surgery on the FRN to install two inserts?).

It's dull cause I used it to scrape grout off my bathtub shortly after I got it. It did a good job!
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It's currently clipped to a pair of shorts I sometimes wear around the house, so I don't answer the door or watch TV "alone."

I'm eyeing the Griptilian now. I'd like to try that Axis lock, and I like the blade and handle shape. But now I'll wait till I see it IN PERSON at the local knife emporium so I can HAND PICK ONE OUT!
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If folks don't like this thread, they don't have to look at it. BF seems to be a great "freedom of speech" site! Which brings up a non knife question: I heard during the Gulf War, the British gov't banned Lennon's "Give Peace a Chance" song from the airwaves. Can you confirm this, General?

Thanks,

Karl
 
Well I will throw in my two cents worth. I have bought in the last year 10 MT's all manuals, (3 lcc's, 5 mini socoms, and two elite socoms) Guess what? I have sold five of them, and had to send 2 of them back to MT for warranty work. (major liner lock problems on a mini socom and elite socom.) (the other mini socoms also didn't fare well in light spine tapping tests either. I had enough. Currently have 3 LCC's (all great) and 2 elite socoms (one repaired) and they are all now great.

I have also bought 8 Benchmade knives, axis locks
all: 2 770's 2 730's one 735, one 732, and 2 720's Only had one problem with extra big/deep serrations on the 735 and it is now back at Benchmade for blade replacement. By the way all the blades except one 770 were very sharp, and most of all the blade is not going to close on me when I am cutting some annuals in my front flower bed. (like what happened on my MT elite)

view thread here

http://www.bladeforums.com/ubb/Forum64/HTML/002311.html


 

I've owned four Benchmades, and one that disappointed. As I recall that was about five years ago, which is alot of time for change.

Mini AFCK- Pocket clip would NEVER stay on or tight, G-10 handles loosened easily, and the CHEESY plastic spacer thingie towards the back of the handles broke out. I sent it into Benchmade and got the spacer and emblem replaced, but never did get the handles or pocketclip up to par. Hate to say it, but I think I would have been more satisfied with a Buck folder of some type at the time

AFO- came dull, five minutes on an Arkansas Stone had it shavin' sharp. Blade was fairly tight, and I never had a complaint with this one, although I certainly wouldn't give MSRP for another one.

Mini Reflex- COULD NOT CUT BUTTER out of the box, but it didn't take me long to put a hairsplitting edge on it. I really have no other complaints about it, other than it being pretty fat in the handle for such a thin blade. (like it well enough, but it's inferior to my MT UDT)

940 Osborne- My wifes Christmas present this year. (she LOVES it) everything I had hoped for, no bladeplay, no liner rubbing, excellent grindlines, etc. Even came hairsplitting sharp! Feel that it was worth every nickel I paid for it.

I really don't particularly care for Benchmades myself, probably just individual tastes (It's hard to go back to Benchmades when you've gotten used to Microtechs and Sebenzas) But, my wife loves them. I'm sure there will be lots more Benchmades to enter my home, But I do prefer that we buy local, just to be on the safe side Re: QC. Y'all have a good 'un!
 
I too have found QC problems with A LOT of their axis locks (specifically 705 & 710). Over the past two months I have exhausted all the brick & mortar stores in my city to find a decent 705 & 710. I even waited for them to order new stock, but when the new knives arrived they had the same problem - OFF CENTER BLADES WHEN CLOSED! Some were even touching the liner
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Finally found a 710 to my liking (blade was still just a little off center) and purchased it. Also found a 705 (a display case model) a few weeks ago with the blade perfectly centered - I snatched it!
But I don't even know how much of my time and money I've spent on gas just trying to find these knives they way the should have been when they left the factory. No way in hell am I going to order them on-line and go through the headaches of returns/exchanges and explanations. I even called a few on-line dealers, but out of their stock, none had a 705 & 710 with a centered closed blade.

From my persistence you can see how much I love the Axis locks!

Now I want to purchase a 710HSSR but none of my local dealers stock this item. I know it's going to be a nightmare to find a good one
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Wake up BENCHMADE!! Did you hear me? WAKE UP!!!
Peter


[This message has been edited by apollo (edited 05-28-2001).]

[This message has been edited by apollo (edited 05-28-2001).]
 
Safety Guy, LOL!!!
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Thanks guys! All I wanted was to remind BM that they make a darn fine product when they get it RIGHT!
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I worked darn hard to get my BM knives, I love em! Pity I HAD to work so hard to get a good one. I will buy ANY product that suits ME! I don't think never buying another will harm them one bit. However, while the products are substandard and they won't even TALK to me. Expect me to talk about it from time to time. If I had not brought this up, how would newbee's know what to look for? Just because the old timers have heard it all before? Well I might be annoying, but its stuff like this that makes companies take note. CRK&T are so concerned over the bad press 6m steel has had RIGHT HERE, they are seriously looking for a replacemt steel as the basic steel. That is FACT not fiction. Imagine the CRK&T range with a better steel than 6m, interested? I sure am!

Darkjedi, make sure you can see the knife first or take a darn good look at the knife, if its out at all, send the puppy back. I don't mean edge sharpness as that is EASY to fix, but a wobbly blade and going off centre is not funny on a $170 knife...

Thanks all for the info on the axis in e-mail and here, I did not know so many of you have had and seen problems with them. I understand that many don't want to post here, to keep it polite and stop a flame war from starting.

Thank you all for keeping this calm, mostly polite and respectful. It is nice to see we can talk about an issue.

If you want to talk about BM being a bad company, just mention price fixing and the way they treated internet companies... I am not going there
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But I could...

Open request to BM, sort it out, do it now! Talk to me, you have eight e-mails that have gone unanswered from ME. Do the right thing and at least explain that you are trying to make things better. I can accept that, but to ignore a customer is not a good thing.

If they give me a simple e-mail saying they are genuinly listening and sorting things out. I WILL SHUT UP ABOUT THIS, at least until they have had 3-6 months to get it in order. Sound fair? Until that time, I will continue to advise people about BM products and explain how to spot a duff one. I am not attacking the products, only a bad knife is a bad knife. Full stop.

When they are GOOD they are GREAT! Just get a good one, or BM may find a hard core customer base looking else where... It seems some of you are doing this already.


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Wayne.
"To strive to seek to find and not to yield"
Tennyson
Ranger motto

A few useful details on UK laws and some nice reviews!
http://members.aol.com/knivesuk/
Certified steel snob!
 
I've bought, in all, 12 BM's. One had slightly rough action, one was dull, one has had a slightly off-center blade when closed but not enough to rub the liner. Other than that, they've all been perfect. Overall, I'd say that's pretty good. BM has my favorite lineup of all similar companies. I like their materials and designs. I also carry a few Spydies and a Rekat, have got an MT on the way, and my eye on a Kershaw, SOG, Sebenza and others, but if I could only pick one company it'd be BM no question. From all that I've read I can't doubt that BM has had QC problems, and I do hope that they work those out. And there's no excuse for dull edges on a $100-$200 knife. But BM makes good, working knives, and if the vote that counts is the one with the wallet, I've voted for BM time and time again, and will do so in the future. They just make great knives, IME, of course.

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Jason aka medusaoblongata
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"Is not giving a need? Is not receiving mercy?" - Thus Spoke Zarathustra
"Cutting his throat is only a momentary pleasure and is bound to get you talked about." - Lazarus Long
"Knowledge is not made for understanding; it is made for cutting." - Michel Foucault
 
<font face="Verdana, Arial" size="2">Originally Posted by The General:

"I understand that many don't want to post here, to keep it polite and stop a flame war from starting.

And then. . .

"Thank you all for keeping this calm, mostly polite and respectful. It is nice to see we can talk about an issue."

And better yet. . .

"If you want to talk about BM being a bad company, just mention price fixing and the way they treated internet companies... I am not going there But I could..."</font>

What the hell is that ?

You talk about, "keep it polite and stop a flame war from starting." Yet you post the above trash about "price fixing and the way they treated internet companies ?"

Amazing ! Guess it's all depends on your prospective. . .or is that "vendetta ?"

What's more amazing. . .every "production" knife company has a QC problem! It's all about the degree of. Better yet. . .every custom maker has a QC problem! And it too is about the degree of.

Again. . .is it your prospective. . .I'm thinkin' more like your "vendetta ?"





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GigOne
"Livin' Life - Full Throttle"
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