problems with TheBladeShop ?

ubercoupe

ubercoupe

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Just wondering if anybody has been having any order or delivery problems with THEBLADESHOP in TN?

My Father-in-law ordered some Christmass Goodies for me in mid Nov, and has not heard from them or been able to reach them by phone since. To be fair, he contacted them 2 weeks after the original order and they told him an item had been backordered but they would send out the remainder of the order. He has not heard anything since and has only gotten a busy signal each time he has called. (He has no computer or internet)

We hope to relieve this diffuculty after the Holiday.

Anyone else having similar difficulties with them?
 
The owner or one of their employees registered here in Apr 2005 - under the company logo. . . ."TheBladeShop" and has only made on post.

Here is their contact info:

Telephone (Toll Free) : 1-877-291-1328 (M-F 9am-6pm EST)

Email :

sales@thebladeshop.com
(Questions regarding knives or how to place an order)

orders@thebladeshop.com
(Questions regarding an order you've already placed)

Postal Mail :

The Blade Shop
4421 Balraj Lane
Knoxville, TN 37921

Their web site indicates that they will be closed the 25th and 26th.

The only thread that I was able to retrieve about them is here - - - > http://www.bladeforums.com/forums/showthread.php?t=376074&highlight=TheBladeShop

Nothing negative. In fact, the one post was positive.

Hope everything works out.
 
I still have not received my overnight shipment from them from 2 weeks ago.I should have checked out thebladestore.com before ordering. They have not responded to any calls, or emails. They have a TERRIBLE rating at the Better Business Bureau with many complaints...

Based on BBB files, this company has an unsatisfactory record


BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern


BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.

of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.

with the Bureau due to unanswered complaints. The company has resolved




The Bureau processed a total of 19 complaints about this company in the last 36 months, our standard reporting period. Of the total of 19 complaints closed in 36 months, 19 were closed in the last year.


Advertising Issues


BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer.





BBB Definition:


1 - Company failed to respond to the BBB to resolve or address the complaint issues.

Delivery Issues


BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.




Customer Service Issues


BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.



BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.




Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.


No Response


BBB Definition:

No Response - The company failed to respond to the complaint.


1 - Company failed to respond to the BBB to resolve or address the complaint issues.

Refund or Exchange Issues


BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.


Warning: Stay away from thebladeshop.com
 
I'm waiting on a spyderco sharpmaker since December 15th.

Had the link to Thebladeshop saved in my favorites for about 8 months...
Finally broke down and ordered one. Now I wish I wouldv'e ordered elsewhere.

This is the second posting I've seen about poor customer service from them.

Bummer..............................................
 
I bought a Skirmish that was in stock at the time and paid to have it overnighted, even called to make sure everything was kosher. Three Weeks later I got the knife.
 
Many companies (especially web based companies) lead customers to believe they have items "in stock" when they don't with the idea that they can get the item in time to ship reasonably close to the time they have promised their customer.

This reduces the capitol required for inventory which can be their largest expense.
 
Original order Nov 17th...Still busy signal on phone, no answered emails and no explanations...but the credit card was charged first thing.

Still busy signal as of 10:30 EST...keep trying for a couple of more days just in case.
 
Wow kind of surprises me, My two experiences with them have been awesome.

Ordered an Endura and a Sharpmaker, only got the Endura in the shipment, called them up and they said basically "Whoops, we'll 2 day air it to you, sorry for the problem"

And I Overnighted a Microtech Halo III from them, ordered it Monday night and had it Wednesday morning, I called tuesday to confirm it shipped which it had but tracking info takes a while to come up.
 
ubercoupe said:
Original order Nov 17th...Still busy signal on phone, no answered emails and no explanations...but the credit card was charged first thing.

Still busy signal as of 10:30 EST...keep trying for a couple of more days just in case.
Click to expand...

You should get in touch with your credit card company and start the chargeback process.
 
I just spoke to Benchmade. They claim that he is not even an authorized Benchmade dealer.

Don't even bother e-mailing this company. You will never get a response.
 
I phoned theBladeShop today to see where the Boker knives were I ordered back on Nov 9th. The gent on the phone was very polite and advised me that the items were not expected to be back in stock soon. I asked why my credit card had been charged and he said it was a over sight on their part. I ordered a Buck Strider, which was in stock, so I will see how this goes. I have ordered from theBladeShop before with good results. I hope I am not just digging my self in deeper!!!
WhitleyStu
 
Last edited:
Well, I've found three other numbers for The Blade Shop. They are: (865) 584-5389, (865) 678-2526, and (865) 687-4326. As of right now, all numbers including the toll-free are busy.

They are located in a strip mall, at 314 Merchant Drive in Knoxville.

I called SOG, and they are not a distributor of SOG knives. The SOG lady was very nice, and gave me the number to Outdoor Sports, which has the same address. I called her and she said they were right next door. She was helpful enough to take my name and number, and walk it next door to them (she said she just saw someone from there walk by and that someone else was cleaning the windows).

I guess time will tell if and when they ever call back...........
 
UPDATED UPDATE

Elizabeth form the Blade Shop just returned my call. She seemed upset about all the problems (I gave her a quick rundown on this thread) and promised me that she would call Eddie the Owner right away to address my order and the other issues. She didn't have access to order info or status of shipments.

I love the "greasy wheel" method of resolving problems!
 
Kevin Jones said:
Many companies (especially web based companies) lead customers to believe they have items "in stock" when they don't with the idea that they can get the item in time to ship reasonably close to the time they have promised their customer.

This reduces the capitol required for inventory which can be their largest expense.
Click to expand...

As one whose has dealt w/ TheBladeShop I wholeheartedly agree w/ KJs comments above.

TheBladeShop ain't no seller; they're re-sellers.

mike
 
To update my post.
My Spyderco Sharpmaker came in the mail the other day.
Looks like it took about 4-5 business days to ship, then add in the holiday mail, took about 10 days.
Happy with the Spyderco so far! Great sharpener!
 
I received a call form Eddie the Owner last evening at about 6:30 PM EST. FWIW, He was very apologetic, and explained to me that they have 12 incoming phone lines to the toll-free number, and only 6 people to answer them. Once they are full, all calls ring busy. He tried to get extra help for the holidays, but couldn't. I didn't even bring up the email situation, for reasons explained below.

He was, as I said, very sincere and apologetic, and seemed to be honestly concerned about our issues here. I emailed him a link to this thread, as I told him what a bad rap he was building here. Busy phone numbers and no email response. I believe, based on our conversation, that he is genuinely sincere and wants to turn things around. Again this is FWIW, and is only my take on the conversation...could all be snake oil, but time will tell.



Happy New Year All!
 
They sent me the wrong knife and I can't get through to them. I sent an email on 12/23/06, and they have not replied to me. I figured it was because of the holidays and thought I would give them until after New Years to get straight.
 
I ordered a Cold Steel knife on 10-23-06 and was told it was coming in on the next shipment they were reciveing from cold steel. Well it did show up so I called again still the same type run around, it will be on the next shipment.

In late November I just happened to be working in Knoxville and called them so I could just stop by and pickup my knife. They told me they did have any kind of store front that could accomadate pickup. They did not mention the 314 Merchant Drive address noted in the thread. I have since called them every couple days and sent them e-mails asking where my knife was. No answer or returned e-mail. From what I have read in the thread and observed my self these guys appear to be crocks. It is this type of company that gives internet business a black eye. This the first knife I have tried to by over the net.

I still do have my order filled or any idea when it will be, Eddie ( The Blade Shop Owner) if your out there reading this forum why don't you get online and tell us why you are treating your customer in such a piss poor manner. If I treated my customers like this I would be out of business.
 
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