problems with TheBladeShop ?

Eddie,
Thanks for taking the time to explain your situation. It made me feel better after I spoke with "an Eddie" at your company on Tuesday, 01/02/06. I'm still willing to hold off a couple more days to see if you come through with my problem (order#21337).

In the meantime, consider this: Why don;t you just stop taking orders for one day and clear up ALL of your problems with me and the others here?

You might think you'll lose a bunch of business, and you sure will. BUT a whole bunch more business will be lost if you keep digging this hole. I, for one, will file a complaint with the BBB to add to the already dismal record the BladeShop has. Additionally, I will warn any potential customer, online or otherwise, to steer clear of your business. And, I'll keep this thread at the top of this forum for as long as the moderators permit it.

All you have to do Eddie is take care of your customers - customers meaning: those who have already paid! If you do that, you'll never have to come in here and apologize because nobody will trash you.

It isn;t enough to just write a nice post or two in here.... but you already know that.

I'm hoping for the best from your business. Not because I'm involved. See, you already shipped me a knife, albeit the wrong model. If all else fails, I'll contact Benchmade and ask them to trade me for the correct model. It's reasonable - they should do that. So see, in my situation, I'm not completely screwed like some of these people who haven;t even received a product at all. They're screwed. I just hope you get it right because I see this very nice web design, good pictures of knives, good selection, good prices, and you know you kinda want people to succeed.

Good luck.

-Stretch
 
StretchNM said:
Eddie,
Thanks for taking the time to explain your situation. It made me feel better after I spoke with "an Eddie" at your company on Tuesday, 01/02/06. I'm still willing to hold off a couple more days to see if you come through with my problem (order#21337).

-Stretch
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I sent you an email with your tracking info.

-Will
 
Do you work at thebladeshop shagtn? If you do, could you please help me out by checking on my order? Eddie said that it would ship yesterday, but I never got an email saying if it did or not. My order number is 22042.

Thanks
-Justin
 
shagtn said:
I sent you an email with your tracking info.

-Will
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Will: I spoke with you on the phone a couple of times.

I am glad that Stretch is getting his exchange done. (I am curious to see if that really takes place.) How about some info for all of us who are getting nowhere? Do you have any info on what happened with my order 21402? Or how about all of the others that are not getting answers?
 
Well, today at 430p my time, which is about 630p in Tennessee I think, I got a call from the Blade SHop (I suppose that was Will that called me). I was on the road and the cell connection was breaking up badly but the fellow (Will) sure sounded professional and concerned, and it sure put my mind at ease. He said Eddie has been out sick this week but asked (Will) to send out my knife and follow-up with a call or email. So I'm thinking, if they're already short-handed over there, that might explain some of the problems. (Will) said he sent me an email with a UPS # due to arrive on Monday.

I was driving down the road thinking that was pretty good of a business to call back so late in the evening. Most places, when it gets that late, will put it off til the next day and then there's the risk of procrastination and that whole thing. Anyway, when I got home there was the email with UPS # in it. Thank you Will.

So anyway, because of the problem I've already had, and because of what I've read here from the other guys, I'm still a little skeptical but I'm optimistic. If the knife comes in Monday, and during next week if everybody else will post their progress, maybe this whole thing might turn out to be just a black eye due to an unusually busy Christmas season. And you know from experience how those black eyes usually clear right up and before you know it you're back to being friends with the kid who gave it to you.
 
Well, my "black eye" started back on November 9th and is getting blacker!! Called on December 27th and was told the item was in and would ship. Called Tuesday and told the item was not in stock... How many chances to you give them?
WhitleyStu
 
TheBladeShop said:
Hello All,
I am Eddie, the owner of The Blade Shop. Let me start this post by apologizing for the trouble contacting us. I am currently training a couple more guys for customer serivce so we can get the phone and email issues resolved.

I will try to respond to the problems I have read in this thread. I would also like to take a second to explain how we operate so people understand what is going on, I dont want my customers left in the dark.

We do stock most of the items you find on our site. That said, during the holidays the problem we have been running into is that our inventory only updates 2 times per day leaving room for inventory discrepancies (sp?). I know this could be improved upon, and we will be working to do this.

As far as the problems with the BBB and some of the customers on this forum:
I was not aware of our rating at the BBB or any problems that had not been resolved. I will not sit here and try to lie saying we dont make mistakes sometimes, but please understand we filled 20,000 orderd from 11/20 through 12/22 and for the most part we did a pretty darn good job for a small company. That said, I want every customer to feel appreciated and never be left with unresolved issues.

With the new manpower we should have the phone sitation under control soon. I apologize again for the trouble with communications, we did not expect our holiday season to be nearly this busy.

In response to BullGlock23, I will look into your order trouble if you give me your name. I have a hard time believing any of my guys would have lied to you. If someone told you the order shipped, im sure that is what our system was showing. If it were lost or stolen during transit we will ship you a new one or refund your money. But please, before slamming people and accusing them of lying please be sure because I am sure you have ZERO proof of us lying to you about your order, because we have nothing to hide here.

Also, someone said something about us telling customer's we did not have a store. That was true until 11/20. I opened a new store on Merchants drive so please feel free to stop by the store and check it out.

Also, any guys on here having trouble with an order or one of my employees please message me on here and I will get the issue resolved.

P.S. there are 2 Eddies working here, one in customer service, and me. I do not try to hide who i am, however I do take calls to try and help with this issue. I do not tell people I am the owner, I dont see the point in that?? But is you ask me, I will be glad to tell you I am the owner. Like I said, I am an honest business owner trying my best to satisfy every customer, although we fall short at time and make mistakes we do everything we can to correct them for the customer.

Thanks for taking the time to read my response. I am not posting this to try and make excuses to say we do not make mistakes, I am simply here to explain how we operate and that we have nothing to hide from our customer's.

Thanks again,
Eddie Loveday
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Eddie is out sick this week???:jerkit: :jerkit: :jerkit: :jerkit: :jerkit:
 
I don;t know WhitleyStu, how many chances to give. Your situation is much more serious than mine was. Like I said earlier, I was chalking alot of this up to the Holidays and all that goes on, plus, I already have a product in-hand.

I kind of feel a little bad now that my problem looks like it might be cleared up soon and others (like you) are in a worse situation that's getting worse each day.

Speaking of black eyes, I think I had a fight with a kid once and never spoke to him again. I always used to like to win and I hope you win this one.
 
Somewhere in this forum (it's recent - I was reading it last night) there's a thread about those new little concealable knives made and sold by a lady at Front Sight... or something. I went to the web site and checked them out but I've slept since then.....ok I checked - hideaway knives.

Anyway, a journalist ordered one and posted several reviews of the problems he had. He got his knife and was pleased but he theorized that all the problems everyone was having getting ahold of the lady or her employees wasn't due to them wanting to rip anybody. Rather, the had this hot little product that took off so fast that they got overwhelmed and, while they could get the orders out (albeit slowly), they didn;t have time to answer the phone or return emails. Anyway, he explains his theory well in his postings, and still speaks very highly of this lady and her "little" business.

It's possible thebladeshop could be in a similar boat. That doesn't excuse making promises and not coming through, I know, but I really think businesses like this run with a limited staff for most of the year. Then, they get hit with a large amount of Holiday orders and they get overwhelmed. They know they need more people but can't really staff up too much, and even when they do, sometimes new employees cause problems.

Look, I finally got ahold of thebladeshop on Tuesday the 2nd. An "Eddie" said he'd ship the correct knife to me with a return label to send the wrong one back. Well, I checked the UPS tracking this morning and, sure enough, the shipping process was started Tuesday afternoon.

It doesn;t appear to me thebladeshop is out to rip anybody off. Some of you guys are getting screwed, I can see that, but I think it's unintentional. They're in over their head right now and each time they screw up it makes it worse. They've got to fix this and make things right.

I've noticed that this sub-forum is filled with threads giving high praise to businesses that handled problems quickly and kept their customers hopes up. If I was running the bladeshop, I'd want to log on here and see my business being lauded, not trashed. That might mean doing some things that could hurt my pocketbook a little... but all for the end cause.
 
Well, my order arrived today. It is the knife that was ordered.
Where I'm not satisfied still is the total lack of customer service and feedback. This was ordered 3+ weeks ago as a Christmas gift, obviously it didn't arrive in time. There was never an update or tracking number on the website, no idea whether the order was shipped until it arrived. Other things I've ordered online, you usually get some sort of notification as to what's going on. Multiple phone calls and emails went unanswered (the phone was always busy). Even the post I placed on here was unanswered, despite this being the only way I've seen to make contact with the company. The package was shipped from California, which lends credence to the claims that items are not actually in stock. So, it's a mixed bag. The price was okay, and I got the item ordered. Service needs a major revamp/improvement.
 
Well I am glad you guys are getting some satisfaction but I have been awaiting my Cold Steel knife since Oct 06

Order Number
16572 On Backorder 10/23/2006

I can't tell you how many times I have called and sent e-mails trying to find out where it is,with no luck. Eddie can you shed some light online, since you don't answer e-mail or answer the phone ( you know they make a machine that takes messages for customers when you can't answer the phone ) when I try to find out the status.
 
SPXTrader said:
TO EDDIE:

AFTER OUR PHONE CONVERSATION LAST WEEK, YOU ASSURED ME THAT MY ORDER WAS FILLED AND WAS TO BE SHIPPED IMMEDIATELY. LOGGING IN AT YOUR WEBSITE GIVES ME NO UPDATED INFO ON MY ORDER, SUCH AS A TRACKING NUMBER.

PLEASE CANCEL THIS ORDER. I'VE WAITED LONG ENOUGH, AND ORDERS I'VE PLACED WITH OTHER ON-LINE VENDORS ORDERED AFTER YOURS HAVE ALREADY COME IN.

AGAIN, CANCEL ORDER # 22011. NO RESPONSE FROM YOU WITHIN 24 HOURS WILL BE TAKEN AS ACKNOWLEDGMENT THAT YOU HAVE RECEIVED THIS REQUEST AND ACCEPT THE CANCELLATION

One less problem for him to worry about, if he worries at all..............
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It's now the 7th, at 1530 hours, and I've had no response from anyone at the Blade Shop. As my post quoted above clearly states, I HAVE CANCELED MY ORDER. The above post, BTW, was a copy and paste from an email I sent to them thru their web site on the 5th.

I guess they don't want my business, so I ordered thru someone else.

Something that seems a little "funny" is that after I posted the other numbers a while back, and spoke with Elizabeth, she told me that I could call back at that number anytime I needed. "Eddie" then called me, and asked that I remove the number from this forum. He said it was someone's personal cell number and that he didn't want their bill to be run up. Why would Elizabeth tell me to call at anytime, and then have Eddie ask me to remove the number? Hmmmmmmm.....

I still think something is very wrong with the Blade Shop. Too many excuses, promises not kept, etc...

Good Luck to all you you that still have outstanding orders with them.

Oh, and now you are all my witnesses to my order cancellation!

Thanks...........
 
SPXTrader said:
Something that seems a little "funny" is that after I posted the other numbers a while back, and spoke with Elizabeth, she told me that I could call back at that number anytime I needed. "Eddie" then called me, and asked that I remove the number from this forum. He said it was someone's personal cell number and that he didn't want their bill to be run up. Why would Elizabeth tell me to call at anytime, and then have Eddie ask me to remove the number? Hmmmmmmm.....

I still think something is very wrong with the Blade Shop. Too many excuses, promises not kept, etc...
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thebladeshop.com is one shady company.
 
glad I read this thread, as I'd noticed the internet site and considered placing an order with them. I'll stick with savson's or New Graham.
 
It's good to see that some people are getting their knives. Eddie said that mine would ship last thursday, so hopefully like Boogercouch mine was shipped and I just never got a tracking number. If you read this post Eddie or Will, can you please email me about the status of my order (order #22042)?

Thanks
-Justin
 
We need a sticky in this forum simply stating the GOOD on-line dealers and the BAD on-line dealers...I think most here would agree that the Blade Shop falls into the latter category.

How about it Mods? Something to warn potential buyers of scrupulous vendors and acknowledge the ones that give excellent customer service and communications?
 
SPXTrader said:
We need a sticky in this forum simply stating the GOOD on-line dealers and the BAD on-line dealers...I think most here would agree that the Blade Shop falls into the latter category.

How about it Mods? Something to warn potential buyers of scrupulous vendors and acknowledge the ones that give excellent customer service and communications?
Click to expand...

Good idea.
 
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