problems with TheBladeShop ?

I've received both of my orders from The Blade Shop (in November) within four days of placing the orders. Great prices, free shipping on orders over $125 and everything arrived as ordered. I will keep buying from them unless they screw things up.
 
I got ahold of the Blade Shop this morning at (865) 584-5389 (after several attempts). A fellow named "Eddie" answered and said he would look into my problem (they sent me the wrong knife). He put me on hold and after he came back, he said he just called the warehouse to verify that the knife I ordered was in stock. He said they would ship it out soon with a return mailing label so I could ship the wrong knife back to them.

Since I've emailed them 4 times about this and tried to call their numbers countless times (busy signal each time), and they haven't responded until I got ahold of them, there is the possibility that they won;t ship my knife or it'll take them forever. Since they burned me, I will be skeptical until they come through.

Also, another poster said he thought "Eddie" was the owner. When I spoke to "Eddie", he acted as if he were just another customer service guy. My guess is he won;t announce his authority to anyone so that, if he decides not to fix a problem, he can always act as if he has no control... that it's out of his hands.

Let's see if "Eddie" comes through.................. if he does, well good for him and good for me... and hopefully, good for everyone else who is having problems.
 
Well, I got to the bottom of my order with bladeshop. They totally lied about having the items in stock. Then they lied about it being shipped. They lied about crediting my card back for the purchase.They absolutley do not return emails. If you try (a lot) you can get through to someone on the phone who lies even more. I can't wait to place another order with this well-run company.
 
Hello All,
I am Eddie, the owner of The Blade Shop. Let me start this post by apologizing for the trouble contacting us. I am currently training a couple more guys for customer serivce so we can get the phone and email issues resolved.

I will try to respond to the problems I have read in this thread. I would also like to take a second to explain how we operate so people understand what is going on, I dont want my customers left in the dark.

We do stock most of the items you find on our site. That said, during the holidays the problem we have been running into is that our inventory only updates 2 times per day leaving room for inventory discrepancies (sp?). I know this could be improved upon, and we will be working to do this.

As far as the problems with the BBB and some of the customers on this forum:
I was not aware of our rating at the BBB or any problems that had not been resolved. I will not sit here and try to lie saying we dont make mistakes sometimes, but please understand we filled 20,000 orderd from 11/20 through 12/22 and for the most part we did a pretty darn good job for a small company. That said, I want every customer to feel appreciated and never be left with unresolved issues.

With the new manpower we should have the phone sitation under control soon. I apologize again for the trouble with communications, we did not expect our holiday season to be nearly this busy.

In response to BullGlock23, I will look into your order trouble if you give me your name. I have a hard time believing any of my guys would have lied to you. If someone told you the order shipped, im sure that is what our system was showing. If it were lost or stolen during transit we will ship you a new one or refund your money. But please, before slamming people and accusing them of lying please be sure because I am sure you have ZERO proof of us lying to you about your order, because we have nothing to hide here.

Also, someone said something about us telling customer's we did not have a store. That was true until 11/20. I opened a new store on Merchants drive so please feel free to stop by the store and check it out.

Also, any guys on here having trouble with an order or one of my employees please message me on here and I will get the issue resolved.

P.S. there are 2 Eddies working here, one in customer service, and me. I do not try to hide who i am, however I do take calls to try and help with this issue. I do not tell people I am the owner, I dont see the point in that?? But is you ask me, I will be glad to tell you I am the owner. Like I said, I am an honest business owner trying my best to satisfy every customer, although we fall short at time and make mistakes we do everything we can to correct them for the customer.

Thanks for taking the time to read my response. I am not posting this to try and make excuses to say we do not make mistakes, I am simply here to explain how we operate and that we have nothing to hide from our customer's.

Thanks again,
Eddie Loveday
 
Thanks for the post Eddie. I placed an order last tuesday (order #22042), and after reading this thread I thought that I was going to be screwed over. If I told you the knife that I ordered could you please check and see if it is stock, or if the website just wasn't updated when i ordered it? I'm asking because the knife that I ordered, a spyderco Swick (Manufacturer Part#: FB14) is discontinued so if it is not in stock I doubt that it will ever be in.
 
In response to BullGlock23, I will look into your order trouble if you give me your name. I have a hard time believing any of my guys would have lied to you. If someone told you the order shipped, im sure that is what our system was showing. If it were lost or stolen during transit we will ship you a new one or refund your money. But please, before slamming people and accusing them of lying please be sure because I am sure you have ZERO proof of us lying to you about your order, because we have nothing to hide here.


Ok Eddie. I called your company on 12/18, and spoke with Will. I asked him if you had the 2 items I wanted in stock. I explained I needed them right away as a gift. He went to look, and said he "has them, and he is taking them off the shelf for me". I confirmed that he had these items in his hands. He said to go ahead and place the order on the internet, and he will make sure it is shipped that day ($19.99 2nd day ship). I received an email confirmation (order # 21402), and my CC was immediately charged. I called the next day, and was told that the items were shipped. Needless to say, I never received the shipment. I sent numerous e-mails, with no response. I tried calling, only to get a busy signal for days. Finally, I got through and spoke to Will once more. He informed me that my package did ship. When I asked for a tracking # , he checked with your shipping department who said "they lost the tracking #". Will told me that this shipped UPS, and he would find the tracking info. In the meanwhile, I contacted my brother in law who is a VP with UPS. He utilized his resources, and told me there was never such a shipment from your company. More emails, more busy phones. Finally, today I spoke with Will again. He still told me the items did ship!?! He then went on to tell me you would be receiving the items back in stock on Friday. I called Benchmade directly, and was informed these items are STILL on backorder, and will be for a month. How could you be getting more from them if they do not have them? Does this whole experience not say that I was lied to? Multiple times? I do appreciate you posting an apology, and look forward to an answer posted here, and/or an email from you. Thanks.
 
Hello Omoplata,
I checked your order, and it is in stock and will ship out tomorrow.

Bullglock23 I am checking into your order to see what has happened. As soon as I get more info I will post it for you.

Thanks,
Eddie
 
Hello,
My wife placed an order for a Christmas gift for me on 12-11. Order # 20526, our credit card was charged at that time. So far no package, no update online as to the status and we have been unable to contact anyone by phone. We have not received any response to emails. I came up here to do a search about how to contact thebladeshop, and found this thread. Can you please let me know the status of this order? I will have to start the process of reversing the charges if I can't get in contact with someone. Thank you.
 
TheBladeShop said:
Hello Omoplata,
I checked your order, and it is in stock and will ship out tomorrow.

Bullglock23 I am checking into your order to see what has happened. As soon as I get more info I will post it for you.

Thanks,
Eddie
Click to expand...

Can you tell me about MY order placed today amd when I can expect it?

Thanks

Your Order Number Is: 22503

Date Of Order: 1/4/2007 9:50:00 AM
 
"Hello Omoplata,
I checked your order, and it is in stock and will ship out tomorrow."

Thanks for checking for me if my order was in stock, but my order was not shipped today like you said that it would be. It's 6pm est so the blade shop is now closed for today. Can you please check and see why it wasn't shipped?
 
Omoplata said:
"Hello Omoplata,
I checked your order, and it is in stock and will ship out tomorrow."

Thanks for checking for me if my order was in stock, but my order was not shipped today like you said that it would be. It's 6pm est so the blade shop is now closed for today. Can you please check and see why it wasn't shipped?
Click to expand...



Great way for them to "recover" for all of the so called mistakes.:confused:
 
waiting on the Lansky sapphire stone Eddie....



Your Order Number Is: 21890

Date Of Order: 12/24/2006 2:56:00 AM

Lansky Super Sapphire Polishing Hone

Part#: S2000

Manufacturer Part#: S2000

(Qty: 1 x $11.58)
 
STILL have not heard from Bladeshop, so...
Cancelled my Father in Law's order, turned the matter over to his credit card company and ordered from New Graham, the order was filled the same day and the package was recieved promptly with no delays.

Very glad to see involvement and action on this forum, very glad to be involved!

Learned my Lesson, my two current favs are New Graham and knifecenter.
 
Today I woke up early in order to try and get through on the phone, but all I'm getting is a busy signal.
 
TheBladeShop said:
In response to BullGlock23, I will look into your order trouble if you give me your name. I have a hard time believing any of my guys would have lied to you. If someone told you the order shipped, im sure that is what our system was showing. If it were lost or stolen during transit we will ship you a new one or refund your money. But please, before slamming people and accusing them of lying please be sure because I am sure you have ZERO proof of us lying to you about your order, because we have nothing to hide here.
Click to expand...

Proof enough? :jerkit: :jerkit: :jerkit: :jerkit: :jerkit: :jerkit: :jerkit: :jerkit: :jerkit:
 
TO EDDIE:

AFTER OUR PHONE CONVERSATION LAST WEEK, YOU ASSURED ME THAT MY ORDER WAS FILLED AND WAS TO BE SHIPPED IMMEDIATELY. LOGGING IN AT YOUR WEBSITE GIVES ME NO UPDATED INFO ON MY ORDER, SUCH AS A TRACKING NUMBER.

PLEASE CANCEL THIS ORDER. I'VE WAITED LONG ENOUGH, AND ORDERS I'VE PLACED WITH OTHER ON-LINE VENDORS ORDERED AFTER YOURS HAVE ALREADY COME IN.

AGAIN, CANCEL ORDER # 22011. NO RESPONSE FROM YOU WITHIN 24 HOURS WILL BE TAKEN AS ACKNOWLEDGEMENT THAT YOU HAVE RECEIVED THIS REQUEST AND ACCEPT THE CANCELLATION

One less problem for him to worry about, if he worries at all..............
 
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