I bought a used reate horizon D full ti used from a really reputable dealer. Unfortunately when I got the knife the pivot screws were completely stripped on the knife. I called the company and told them I can probably have someone get them out. They offered to refund me or give me a $50 partial refund. I already got the knife for a grate price $50 off that price was too good to pass up. So I brought the knife to a machinist who had an incredibly difficult time getting them out. He tried to reverse drill bit did nothing. He tried using an easy out again no affect whatsoever. I had to bring him a screw so he could Measure the exact diameter and use a drill bit the same size to make the walls of the pivot System fail without hitting the pivot color. He did a grate job and got them out.
After getting them out I needed new screws. for that I went to Jon Golveo of reate USA. He was very helpful and got me new screws very quickly. But In the time it took to get the new screws I lost the pivot callers.
Now the good news instead of having me spend around $50 on shipping he contacted Dave the owner of reate. And informed him of my problem knowing I didn't even by the knife from him. He still managed to have him make new pivot callers for my knife. Apparently the colors and the clips are made special to every knife. They even paid the shipping cost from China to my door. Wow!
the fact that these ppl went way out of there way to help me out. And to help me out after I was completely honest and told them I bought the knife used. They didn't make any money on me. All they got from me is having to spend there time money and resources to help me out. Even tho one of the problems was completely on me.
Now I've had much much worse experiences with us based company's that wouldn't help me out on high end knives when it wasn't even my fault.
So why do ppl stand by and support companies that don't help their direct customers? Why not support the companies like reate and reate USA that stand behind their products and will bend over backwards to make you happy.
Just added some pictures of what was going on and the screws. The one with the hole is actually the one side of a screw that he drilled the center out of till the walls had to give. Basically he has to split the screw instead of the bushing that goes threw the hole on the blade. He did an unbelievable job he was dead center.
https://imgur.com/gallery/ck9Tw
After getting them out I needed new screws. for that I went to Jon Golveo of reate USA. He was very helpful and got me new screws very quickly. But In the time it took to get the new screws I lost the pivot callers.
Now the good news instead of having me spend around $50 on shipping he contacted Dave the owner of reate. And informed him of my problem knowing I didn't even by the knife from him. He still managed to have him make new pivot callers for my knife. Apparently the colors and the clips are made special to every knife. They even paid the shipping cost from China to my door. Wow!
the fact that these ppl went way out of there way to help me out. And to help me out after I was completely honest and told them I bought the knife used. They didn't make any money on me. All they got from me is having to spend there time money and resources to help me out. Even tho one of the problems was completely on me.
Now I've had much much worse experiences with us based company's that wouldn't help me out on high end knives when it wasn't even my fault.
So why do ppl stand by and support companies that don't help their direct customers? Why not support the companies like reate and reate USA that stand behind their products and will bend over backwards to make you happy.
Just added some pictures of what was going on and the screws. The one with the hole is actually the one side of a screw that he drilled the center out of till the walls had to give. Basically he has to split the screw instead of the bushing that goes threw the hole on the blade. He did an unbelievable job he was dead center.
https://imgur.com/gallery/ck9Tw
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