Really good& bad experience with reate

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Sour27

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I bought a used reate horizon D full ti used from a really reputable dealer. Unfortunately when I got the knife the pivot screws were completely stripped on the knife. I called the company and told them I can probably have someone get them out. They offered to refund me or give me a $50 partial refund. I already got the knife for a grate price $50 off that price was too good to pass up. So I brought the knife to a machinist who had an incredibly difficult time getting them out. He tried to reverse drill bit did nothing. He tried using an easy out again no affect whatsoever. I had to bring him a screw so he could Measure the exact diameter and use a drill bit the same size to make the walls of the pivot System fail without hitting the pivot color. He did a grate job and got them out.

After getting them out I needed new screws. for that I went to Jon Golveo of reate USA. He was very helpful and got me new screws very quickly. But In the time it took to get the new screws I lost the pivot callers.

Now the good news instead of having me spend around $50 on shipping he contacted Dave the owner of reate. And informed him of my problem knowing I didn't even by the knife from him. He still managed to have him make new pivot callers for my knife. Apparently the colors and the clips are made special to every knife. They even paid the shipping cost from China to my door. Wow!

the fact that these ppl went way out of there way to help me out. And to help me out after I was completely honest and told them I bought the knife used. They didn't make any money on me. All they got from me is having to spend there time money and resources to help me out. Even tho one of the problems was completely on me.

Now I've had much much worse experiences with us based company's that wouldn't help me out on high end knives when it wasn't even my fault.

So why do ppl stand by and support companies that don't help their direct customers? Why not support the companies like reate and reate USA that stand behind their products and will bend over backwards to make you happy.

Just added some pictures of what was going on and the screws. The one with the hole is actually the one side of a screw that he drilled the center out of till the walls had to give. Basically he has to split the screw instead of the bushing that goes threw the hole on the blade. He did an unbelievable job he was dead center.

https://imgur.com/gallery/ck9Tw
 
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These stories are always enlightening and encouraging. I haven't had such serious issues with a knife yet but it is relieving to know some companies will go the distance to help their customers.
 
The moving truck has arrived.

Thanks for sharing your experience.
 
Wow what an admirable thing for Reate to do. They didn't make money off you but I guess they can live happy that there isn't one of their knives floating around that doesn't work correctly. Fantastic mentality! Seems like you had quite the time leading up to them sending you parts though lol. I would have called it quits at the machinist.
 
I deal with David and Reate and can tell you his is not an unusually story. I chose them for my midtechs because they are the most honest and high quality company I could find.

I'm glad stories like this are being heard because Reate deserves the good press.

PS, the pivot was most likely stripped because the previous owner didn't know how to disassemble correctly, Reate uses a double barrel and locktite. You need be right torx and a secure way to hold one side.
 
I can vote for Reate anytime. Such great products and service. I have 4 so far and all are fantactic knives. There were minor cosmetic detail on cf insert on my K-1 and they managed to ship me spare through EU dealer. All was free of any charges.
 
I don't own a Reate knife , never handled one. Sounds like a company that's really going to be some competition with this kind of customer service. :thumbsup:
 
Pittknife said:
I deal with David and Reate and can tell you his is not an unusually story. I chose them for my midtechs because they are the most honest and high quality company I could find.

I'm glad stories like this are being heard because Reate deserves the good press.

PS, the pivot was most likely stripped because the previous owner didn't know how to disassemble correctly, Reate uses a double barrel and locktite. You need be right torx and a secure way to hold one side.
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I don't know what kind of lock tight reate puts on there knife. but for my guy to have as much trouble as he did I figured it had to be red that the old owner used
 
i have the same problem with mine. bought it from someone else, and they some how stripped the screw in the pivot collar. i asked Reate via instagram and they took all my info and then nothing. then many months later i asked again and said to say everything again through the warranty via email, and i was really busy with work that month so never followed through with it. was really annoyed too.

i may have to try again soon, hopefully ill be able to get the same service.
 
Mo2 said:
i have the same problem with mine. bought it from someone else, and they some how stripped the screw in the pivot collar. i asked Reate via instagram and they took all my info and then nothing. then many months later i asked again and said to say everything again through the warranty via email, and i was really busy with work that month so never followed through with it. was really annoyed too.

i may have to try again soon, hopefully ill be able to get the same service.
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Did u try contacting reate USA?
 
Mo2 said:
i have the same problem with mine. bought it from someone else, and they some how stripped the screw in the pivot collar. i asked Reate via instagram and they took all my info and then nothing. then many months later i asked again and said to say everything again through the warranty via email, and i was really busy with work that month so never followed through with it. was really annoyed too.

i may have to try again soon, hopefully ill be able to get the same service.
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If you need a pivot screw I can send you one. I have extra hardware from my midtechs, they should be similiar
 
Pittknife said:
If you need a pivot screw I can send you one. I have extra hardware from my midtechs, they should be similiar
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Thank you. iirc i do have one pivot screw the previous owner sent. but i cant get the screw out of the pivot collar so i need a pivot collar more than i need the screw.

i dont really want to drill out the screw thats in there. not sure how the threads look since its stuck and all.

will any pivot collar work? the above post said that they are custom to each knife but some how a newly made one worked?
 
madcap_magician said:
What's the bad part?
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The bad part is, to me, that the dealer from whom the OP purchased the knife did not reveal that the pivot screw was stripped. However, If that is not the case, meaning the OP got it for a good discounted price knowing the pivot issue, then really nothing is bad in this whole story.
 
sharp_edge said:
The bad part is, to me, that the dealer from whom the OP purchased the knife did not reveal that the pivot screw was stripped. However, If that is not the case, meaning the OP got it for a good discounted price knowing the pivot issue, then really nothing is bad in this whole story.
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Oh, well, that seems like it would be bad on the dealer, not on Reate.
 
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