Really good& bad experience with reate

Belongs in GBU ... but a good story nonetheless. It's a really positive step for customers when non-local companies have local representation.

 

These stories are always enlightening and encouraging. I haven't had such serious issues with a knife yet but it is relieving to know some companies will go the distance to help their customers.

 

Wow what an admirable thing for Reate to do. They didn't make money off you but I guess they can live happy that there isn't one of their knives floating around that doesn't work correctly. Fantastic mentality! Seems like you had quite the time leading up to them sending you parts though lol. I would have called it quits at the machinist.

 

I deal with David and Reate and can tell you his is not an unusually story. I chose them for my midtechs because they are the most honest and high quality company I could find.

I'm glad stories like this are being heard because Reate deserves the good press.

PS, the pivot was most likely stripped because the previous owner didn't know how to disassemble correctly, Reate uses a double barrel and locktite. You need be right torx and a secure way to hold one side.

 

I can vote for Reate anytime. Such great products and service. I have 4 so far and all are fantactic knives. There were minor cosmetic detail on cf insert on my K-1 and they managed to ship me spare through EU dealer. All was free of any charges.

 

I don't own a Reate knife , never handled one. Sounds like a company that's really going to be some competition with this kind of customer service.

 

What's the bad part?

 

i have the same problem with mine. bought it from someone else, and they some how stripped the screw in the pivot collar. i asked Reate via instagram and they took all my info and then nothing. then many months later i asked again and said to say everything again through the warranty via email, and i was really busy with work that month so never followed through with it. was really annoyed too.

i may have to try again soon, hopefully ill be able to get the same service.

 

no, whats Reate USA's info/email?

 

Thank you. ill try that when i get some time.

 

If you need a pivot screw I can send you one. I have extra hardware from my midtechs, they should be similiar

 

Thank you. iirc i do have one pivot screw the previous owner sent. but i cant get the screw out of the pivot collar so i need a pivot collar more than i need the screw.

i dont really want to drill out the screw thats in there. not sure how the threads look since its stuck and all.

will any pivot collar work? the above post said that they are custom to each knife but some how a newly made one worked?

 

The bad part is, to me, that the dealer from whom the OP purchased the knife did not reveal that the pivot screw was stripped. However, If that is not the case, meaning the OP got it for a good discounted price knowing the pivot issue, then really nothing is bad in this whole story.

 

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Oh, well, that seems like it would be bad on the dealer, not on Reate.