Mr. Busse, I can understand that they were more relaxed without the boss around, however, they would not have been as professional, courteous, and in such great moods without having one hell of a boss during their day to day lives.
This was my first knife/blade show and I enjoyed it for the most part, some of the knife people were.... odd. I am no knife collector, and I spent most of the show trying to get freebies and enter the raffles. I ended up winning a nice Esee 5P VG, a small neck knife, and a Hogue t-shirt. I tend to only buy knives I plan on using, and well, as I am no ninja, nor in many close combat situations, my knife collection is tiny. I do own a Swamp Rat Rattle-Hawk and a Rucki, however.
As for the Busse booth, all I can say is wow. Any person, regardless of what they do for a living, would say that this is how customer service should be done. I have to say the offering method was interesting and hard to understand until someone explained what the hell it was that I was trying to catch. After it was explained to me, however, I explained to at least one other person per offering after that, and I was there all weekend. Other than one guy at the booth(Yes he did work there, he threw out some offers), everyone was very nice and approachable, when you got the chance, it was always busy there. The Busse girls (Lexi, Lora, Pokie) were very professional in helping my group with any questions/purchases they had, and of the guys, Josh and Beef were whom I spoke to the most and they were good guys, whom you can tell care about the product and the work they do. Other than the one guy, I could tell all the employees love their jobs, which is a rare thing indeed. All of the people I spoke to at the induction party were very nice, intelligent, and we had a great time, although I spent way to much on beer.
I joined the forums just to let others know that Busse is the real deal when it comes to customer service.... and their knives are not bad either. I figure I might look around for a bit, see what I can pick up.
(Just to clarify, I have been using the name Porkins for over 10 years online, just a funny coincidence with how Busse works)