"Rob_Angerer" You do not want to deal with this guy...

Status
Not open for further replies.
How shortly after receiving the knife did he contact you to try and get a refund because of the issues he found with the knife?
 
I don't really think I'm understanding what happened here, could you explain a little better? It sounds like he found issues with the knife immediately upon arrival that either weren't outlined clearly in your description of it or he was somehow oblivious to and asked for a refund.

Please help me understand what makes him unconcerned and insensitive?

I can understand calling a buyer that if he bought a knife from you, had buyers remorse a week after purchasing it and demanded his money back despite the seller explaining that it had gone to pay for chemotherapy on his young child. But with the information you provided I just feel like I'm missing something or not fully understanding the situation here, any clarification would be most helpful.
 
so the buyer got the knife - decided he wasn't satisfied and asked for a refund within 48 hours of receiving it and you refused?
 
despite the frustration, I think you would have been better off accepting the knife back and refunding his $$ -- this looks as bad for you as it does for him and since perception is reality when dealing with people you've never met face to face, it may take you a while to live down the results of the 2 threads.
I'm not laying blame on either of you, just saying it doesn't look good in light of the basic rule of the exchange "a deal isn't done until both parties are satisfied".
 
1066vik said:
despite the frustration, I think you would have been better off accepting the knife back and refunding his $$ -- this looks as bad for you as it does for him and since perception is reality when dealing with people you've never met face to face, it may take you a while to live down the results of the 2 threads.
I'm not laying blame on either of you, just saying it doesn't look good in light of the basic rule of the exchange "a deal isn't done until both parties are satisfied".
Click to expand...

Well said, and the bolded section is the most important thing to remember here!
 
Cougar Allen said:
This is pretty vague, but it seems to be a response to Bad - "TyFrameLock" a dishonorable seller... Caveat Emptor. There are specifics in that thread.
Click to expand...

Unfortunately, this seems to be a new trend. Someone posts some complaints regarding a deal, then the other person blazes another thread. In my opinion, details should be try to worked out in private, before blasting someone in a thread of these kinds. I've never dealt with Rob or Ty, but if it were me, I'd make some effort to contact the seller and see what they had to say. Just my perspective, I'm not taking any sides in this either.

As for the reasonable inspection period, plenty of good images and a clear, accurate, and honest description of the item is essential. It only takes a few to ruin something for the many. We work on an honor system here. There is some level of trust put forth in all these transactions. If that trust is breached by any manner of bad conduct, the sting lasts a long time after. As 1066vik stated, the deal isn't done until....
 
TyFrameLock said:
I was unable to refund the money, I told him that, I tried to plea with him, he was unwilling to work with a partial refund which was all that I was able to do.

Another basic rule of the forum is that you should agree upon an inspection period or refund policy, there is none applied.
Click to expand...

I hate to say it, but that is exactly why on any sale I wait until the buyer tells me he is 100% satisfied before I move the $$ out of paypal or cash the MO.
Even though you did not formally agree on an inspection period or a refund policy, 24-48 hours is reasonable on his end.
since you did not have a refund policy explicitly stated, he had a reasonable expectation of a short inspection period.
buyer's remorse or real complaint doesn't really matter.

My first selling experience on the exchange was a nightmare. This is the voice of experience, I had the buyer from hell.
I'm not dogging on you and telling you you're a bad person, I'm trying to help you avoid this kind of situation in the future.
 
good call - now post the same thing in Rob's thread, apologize for the miscommunication (even if you feel it wasn't all your fault), tell them you're done in that thread and walk away -- the more you respond over there, the longer your name stays at the top of the GBU and the bigger the dogpile gets.
 
TyFrameLock said:
The forum outlines that you should agree upon a refund policy ahead of time here >>> http://www.bladeforums.com/forums/s...ving-a-good-Buying-Selling-Trading-experience

I have never had an issue on the forums previous and I believed that I wouldn't have any issues here either. The funds had been moved to an account which took an automatic payment out, the funds were gone, I discussed this with the seller and tried to offer a partial refund which is the best that I could do, giving him the benefit of the doubt on his issue, he declined.
Click to expand...

He offered me $30 back on a $430 transaction to pretty much go away and fix the knive's problems myself.
 
TyFrameLock said:
I believe it was the day of.
Click to expand...

About right. I advised TyFrameLock not to consider the deal to be done until I had a chance to talk to Reese Weiland about remedying the two issues with the knife. I also tried to gauge the likelihood that I could get a refund should Reese and I not be able to come up with a reasonable game plan. I assessed my odds of a refund at about 1%. I respetfully declined an offer of a $30 refund on a $430 knife, as that would have positively closed the door on a potentially full refund.

So I will remedy the problems with the knife on my nickel...
 
Last edited:
TyFrameLock said:
I was unable to refund the money, I told him that, I tried to plea with him, he was unwilling to work with a partial refund which was all that I was able to do.

Another basic rule of the forum is that you should agree upon an inspection period or refund policy, there is none applied.
Click to expand...

Plea is the wrong term. You TOLD me the funds had been reallocated, not saying towards what, and that a refund was not possible.
 
TyFrameLock said:
I agree with you 100%, this was a bad case, and I fell into a slump and was just assuming that the deal would be fine, so I made an *ss out of myself because I assumed.

In all future deals I WILL be stating my terms, of more than likely a 24-48hour inspection period no questions asked return policy, in-lieu of an insured returned package with everything intact.....

lesson learned the hard way this time.

I do not feel that I should have been drug through the mud though...
Click to expand...

Just harvesting this quote so it stays here. Sometimes, I guess "mud" is necessary to help with people's sense of honorable and ethical sales practices. All one has to do is emulate any of the long time knife dealers policies and have a dose of fairness in their psyche.
 
Status
Not open for further replies.
Back
Top