Rockstead Knowledge Thread

[WValtakis]

 

[Nick H.]

Yes, but did you see the pictures of the Higo WValtakis received? It was an unregistered knife, also unused, so defective from the factory and they still won’t warranty it. It’s not like the original owner caused these problems. A page back there is another owner with cracked ironwood.

But how can Rockstead know the history of this knife? They can't. It doesn't look new in the photos.

 

[WValtakis]

But how can Rockstead know the history of this knife? They can't. It doesn't look new in the photos.

How did it look used? Aside from the crack and divots filled with buffing compound in the scales, the knife was flawless. Not a carry mark anywhere on the handles or sheath, and not a single blemish on the blade. The detent path hadn't even started wearing in yet.

 

[Nick H.]

The wood looks dried out, dull, old and uncared for.

This story doesn't add up unless you fill in a few gaps. Why did you buy the knife? Didn't you look at photos before you bought it? How come a new, unused, unregistered Rockstead was being traded on an internet forum? What does the dealer have to say about this knife? How much did you pay? How much did you save on the retail price?

 

[WValtakis]

The wood looks dried out, dull, old and uncared for.

This story doesn't add up unless you fill in a few gaps. Why did you buy the knife? Didn't you look at photos before you bought it? How come a new, unused, unregistered Rockstead was being traded on an internet forum? What does the dealer have to say about this knife? How much did you pay? How much did you save on the retail price?

That's the glare to highlight the crack, the wood is far from "dried out, dull, old and uncared for". It's Desert Ironwood... one of the most stable, oily, durable woods out there. While I already said that the crack could potentially have happened after it left the factory because of the nature of burlwood, there's no way that the divots filled with buffing compound did. If they had occured afterwards there would have been deformation around the areas, whereas they are plainly defects in the wood that were uncovered during shaping and should have been filled properly and sanded.

I bought the knife because I wanted it, why else?

Yes, I did see pics beforehand and the defects were not readily apparent and the seller made no mention of them.

The same way any new/unused high end knife gets traded on the forum...the seller never used it and wants to sell it, happens every day in the exchange here

Have you contacted the original dealer for every knife you bought on the secondary market?

What does the price I paid have to do with factory defects?

 

[The Aflac Duck]

The wood looks dried out, dull, old and uncared for.

This story doesn't add up unless you fill in a few gaps. Why did you buy the knife? Didn't you look at photos before you bought it? How come a new, unused, unregistered Rockstead was being traded on an internet forum? What does the dealer have to say about this knife? How much did you pay? How much did you save on the retail price?

I bet you have a lot of friends.

 

[Nick H.]

So you have a beef with the seller - it was him who sold you a defective knife. You bought it in the knowledge that you would not get warranty cover. In other words it was going cheap and you knowingly took a chance. But you didn't insist on good photos which would have shown the defects. That was stupid. You say the knife has factory defects but you don't know whether the first owner mistreated the knife. Perhaps he stored it under a hot lamp and the wood suffered? You asssume the knife left the factory with defects but you haven't even asked the dealer for his opinion. You got the knife cheap, you've fixed the defects yourself, good for you. But you don't have any reason to criticise Rockstead. They've honoured their warranty terms, and I'm glad they have. If they foot the bill for distinctly dubious claims like yours, prices have to go up. Honest customers end up paying for your attempt to get a Rockstead on the cheap. You've got nothing to gripe about and it's shameful that you're dragging Rockstead'a name through the mud.

 

[The Aflac Duck]

So you have a beef with the seller - it was him who sold you a defective knife. You bought it in the knowledge that you would not get warranty cover. In other words it was going cheap and you knowingly took a chance. But you didn't insist on good photos which would have shown the defects. That was stupid. You say the knife has factory defects but you don't know whether the first owner mistreated the knife. Perhaps he stored it under a hot lamp and the wood suffered? You asssume the knife left the factory with defects but you haven't even asked the dealer for his opinion. You got the knife cheap, you've fixed the defects yourself, good for you. But you don't have any reason to criticise Rockstead. They've honoured their warranty terms, and I'm glad they have. If they foot the bill for distinctly dubious claims like yours, prices have to go up. Honest customers end up paying for your attempt to get a Rockstead on the cheap. You've got nothing to gripe about and it's shameful that you're dragging Rockstead'a name through the mud.

There’s another Rockstead like a page or two back that came to the buyer brand new with a crack also. It’s not hard for Rockstead to fill natural defects in wood and buff them before they leave the factory.

You are pontificating about things that you know nothing about. The fact of the matter is that Rockstead does not finish their wood handles properly and does not cover factory blemishes under their warranty.

 

[Sharp & Fiery]

So you have a beef with the seller - it was him who sold you a defective knife. You bought it in the knowledge that you would not get warranty cover. In other words it was going cheap and you knowingly took a chance. But you didn't insist on good photos which would have shown the defects. That was stupid. You say the knife has factory defects but you don't know whether the first owner mistreated the knife. Perhaps he stored it under a hot lamp and the wood suffered? You asssume the knife left the factory with defects but you haven't even asked the dealer for his opinion. You got the knife cheap, you've fixed the defects yourself, good for you. But you don't have any reason to criticise Rockstead. They've honoured their warranty terms, and I'm glad they have. If they foot the bill for distinctly dubious claims like yours, prices have to go up. Honest customers end up paying for your attempt to get a Rockstead on the cheap. You've got nothing to gripe about and it's shameful that you're dragging Rockstead'a name through the mud.

Woah! Buddy. Mid life crisis?
Why are your panties in a bunch?

There are companies with way better warranties on cheaper knives. CRK for example. And you dont even have to be the original owner or have a receipt!!!

That Hugo X definitely left the factory with blemishes. That is not a good sign at all. Its a very expensive knife. Its interesting how fanboys can overlook the fact that their favorite company could send out a bad knife.

Even if Rocksteads warranty doesnt cover the defects, they should have fixed it and had a super happy customer who would have posted praises here. Instead, Rockstead said “sucker, you aren’t the original owner, so we arent doing a dang thing for you on your $1000 knife.” That’s 100% bad business practice. WValtakis has every right to be upset. My opinion.

Edit for spelling.

 

[WValtakis]

So you have a beef with the seller - it was him who sold you a defective knife. You bought it in the knowledge that you would not get warranty cover. In other words it was going cheap and you knowingly took a chance. But you didn't insist on good photos which would have shown the defects. That was stupid. You say the knife has factory defects but you don't know whether the first owner mistreated the knife. Perhaps he stored it under a hot lamp and the wood suffered? You asssume the knife left the factory with defects but you haven't even asked the dealer for his opinion. You got the knife cheap, you've fixed the defects yourself, good for you. But you don't have any reason to criticise Rockstead. They've honoured their warranty terms, and I'm glad they have. If they foot the bill for distinctly dubious claims like yours, prices have to go up. Honest customers end up paying for your attempt to get a Rockstead on the cheap. You've got nothing to gripe about and it's shameful that you're dragging Rockstead'a name through the mud.

You seem to think that I'm not competent to tell if wood has been mistreated versus poorly finished from the factory, and you would be wrong.

 

[Nick H.]

Nobody knows what's happened to that knife since it left the factory. Other Rockstead knives are irrelevant. Everybody knows Rockstead's warranty terms. Other companies' terms are irrelevant. WValtakis lied to Rockstead and they caught him out, but he wants to bitch about it in a forum. Honestly, where's your self-respect?

 

[Nick H.]

You seem to think that I'm not competent to tell if wood has been mistreated versus poorly finished from the factory, and you would be wrong.

If it left the factory with defects the previous owner should have made a claim. But he kept quiet, offloaded it to you, and you didn't inspect it. Why can't you take responsibility for your own error? That's what adults do. And who did you buy the knife from? If you think you're a member of a knife community you ought to be warning everyone about him.

 

[The Aflac Duck]

Honestly, where's your self-respect?

 

[WValtakis]

Why do you seem to be taking this so personally N Nick H. ? We've seen two examples of defective wood from Rockstead, one of which WAS directly from a dealer...yet you're defending that on my $1200 knife due to a warranty "gotcha"? What's the excuse for the other example?

And no, I was not fully aware of the exact details of the warranty (it's commonly mentioned that a Rockstead is "unregistered" as a selling point because the belief is that keeps the warranty intact for the end user) or the lengths Rockstead would go to as means of enforcement (actively hunting down secondary market sales)...so I did feel a need to inform the community of my findings.

 

[Nick H.]

I'm not taking it personally. I just happened to see a stream of infantile nonsense with nobody putting the correct point of view. I don't usually bother with policing the internet, but the stupidity level in this thread is beyond belief. I'm a happy Rockstead customer so I might as well pitch in for them. I use my Sai Tanto every day, it always gives me pleasure and it was money well spent.

As for the other knife, I don't have an opinion on it. But I don't assume what I read in an internet forum is true. If Rockstead shipped a knife with a snapped handle, the owner should get it replaced under warranty. And I wouldn't discount the possibility that the knife was mistreated after it left the workshop, or that the whole story is made up. People love to attack Rockstead because of their prices and because they don't use social media to defend themselves. They're an easy target. If they really are in the habit of making shoddy knives I think the dealers will have a lot to say about it, and they'll stop carrying Rockstead products. Until that day comes I won't attach a lot of importance to what I read on sites like this one.

 

[Sharp & Fiery]

I'm not taking it personally. I just happened to see a stream of infantile nonsense with nobody putting the correct point of view. I don't usually bother with policing the internet, but the stupidity level in this thread is beyond belief. I'm a happy Rockstead customer so I might as well pitch in for them. I use my Sai Tanto every day, it always gives me pleasure and it was money well spent.

As for the other knife, I don't have an opinion on it. But I don't assume what I read in an internet forum is true. If Rockstead shipped a knife with a snapped handle, the owner should get it replaced under warranty. And I wouldn't discount the possibility that the knife was mistreated after it left the workshop, or that the whole story is made up. People love to attack Rockstead because of their prices and because they don't use social media to defend themselves. They're an easy target. If they really are in the habit of making shoddy knives I think the dealers will have a lot to say about it, and they'll stop carrying Rockstead products. Until that day comes I won't attach a lot of importance to what I read on sites like this one.

Do you work for Rockstead?

 

[The Aflac Duck]

I won't attach a lot of importance to what I read on sites like this one.

Good, and I won’t attach a lot of importance to anything you post on sites like this one.

 

[WValtakis]

As a brighter bit of Rockstead knowledge...the sheath leather wet molds like a dream

 

[Quiet]

I'm not taking it personally. I just happened to see a stream of infantile nonsense with nobody putting the correct point of view. I don't usually bother with policing the internet, but the stupidity level in this thread is beyond belief. I'm a happy Rockstead customer so I might as well pitch in for them. I use my Sai Tanto every day, it always gives me pleasure and it was money well spent.

As for the other knife, I don't have an opinion on it. But I don't assume what I read in an internet forum is true. If Rockstead shipped a knife with a snapped handle, the owner should get it replaced under warranty. And I wouldn't discount the possibility that the knife was mistreated after it left the workshop, or that the whole story is made up. People love to attack Rockstead because of their prices and because they don't use social media to defend themselves. They're an easy target. If they really are in the habit of making shoddy knives I think the dealers will have a lot to say about it, and they'll stop carrying Rockstead products. Until that day comes I won't attach a lot of importance to what I read on sites like this one.

Why not just call WValtakis a liar directly? After all, that's what you're doing here. The fact is, you don't have a leg to stand on. Please go back, put your bias aside*, reread the posts and look at the pictures. The knife was damaged in a way that is beyond what would happen from any normal use. Put another way, if those scales had been cracked by either the original buyer or WValtakis , you'd see other damage on the knife indicative of abuse. That knife was pristine except for the defective scales.

Also, let's not forget that when he tried to approach Rockstead for warranty repair, they were like "We searched you out on Bladeforums." This was an unregistered knife. So, that company said "Oh, an issue we've almost certainly seen before, and is clearly a defect in our workmanship or materials? Nah man, let's see if we can find this knife so we can deny the claim."

That's nonsense, and so is defending them. Also, just so we're clear, I own knives that cost me more than what buying multiple Rocksteads would have cost, so let's not go the "You're just jealous, or think they cost too much." route. I actually don't think they cost too much, but I can tell you: I won't be spending a dime on a Rockstead now. And I sure won't be buying one on the Exchange, because why would I? If I have any issues (and I'm now no longer confident that I wouldn't) I'd be left swinging in the wind because Rockstead is so afraid of supporting their own product that they'll ghost me immediately. So, hard pass.



* Rockstead won't send you a coupon for defending them so hard, just so you know.

 

[Quiet]

The wood looks dried out, dull, old and uncared for.

This story doesn't add up unless you fill in a few gaps. Why did you buy the knife? Didn't you look at photos before you bought it? How come a new, unused, unregistered Rockstead was being traded on an internet forum? What does the dealer have to say about this knife? How much did you pay? How much did you save on the retail price?

Very, very angry for no reason, and it looks like you have no idea what ironwood looks like. Odd.

So you have a beef with the seller - it was him who sold you a defective knife. You bought it in the knowledge that you would not get warranty cover. In other words it was going cheap and you knowingly took a chance. But you didn't insist on good photos which would have shown the defects. That was stupid. You say the knife has factory defects but you don't know whether the first owner mistreated the knife. Perhaps he stored it under a hot lamp and the wood suffered? You asssume the knife left the factory with defects but you haven't even asked the dealer for his opinion. You got the knife cheap, you've fixed the defects yourself, good for you. But you don't have any reason to criticise Rockstead. They've honoured their warranty terms, and I'm glad they have. If they foot the bill for distinctly dubious claims like yours, prices have to go up. Honest customers end up paying for your attempt to get a Rockstead on the cheap. You've got nothing to gripe about and it's shameful that you're dragging Rockstead'a name through the mud.

Let's get one thing straight, you seem to have some super personal feelings wrapped up in this. Please show us on the knife where WValtakis hurt you. Is Rockstead paying you? I mean, 40 posts, no Avatar, you sure do look like a secondary/throwaway account right now, created for the express purpose of defending a company you might work for. Should we ask for an IP check?