Service takes a long TIME!!!

S

skav

Joined
Oct 11, 2012
Messages
205
My 21 arrived at the mothership 7-21, and when I checked in today, I was told that its still not ready.

Is this typical??? Good thing I have a few others to use.
 
Me too. They received mine on 7/31. I called and was told they are fitting my new blade today and that I would be contacted by the end of the week. Since it is a well used knife getting optional work done, I don't mind the wait. If however it was a brand new knife with a warranty issue...... Well.
 
I'm right there with you. They've had one of mine since 8/12, so it sounds like it will be there for quite a bit longer. No worries - I'm sure they're really busy.
 
I recieved my arrival email on 7/30. I sent an email today inquiring, and Angela said I should be getting a call tomorrow. But Yes the latter part of 6 weeks for sure. They must be swamped!! No worries though
 
When I sent mine in, in June I had to wait a full 6 weeks until I got mine back. All I asked for was double lugs and spa treatment, but it still took a long time.

CRK is just a bit slow on the servicing. But when you get your knife back, it's just like new again.
 
I have no experience with sending anything to the "Mother Ship" but from everything I have read and most of the posts (videos) I have seen on YouTube I would assume that if it is a warranty issue it gets priority over a spa treatment or optional (elective) repairs. Just thinking but as I said don't have any experience yet. :)
 
They put a hold on returns/spa stuff for a few weeks, just now getting back to them. They've had my large reg as well for several weeks.
 
Aye, CRK should clearly stop making knives and just concentrate on already made knives that get sent back for spa and thumb stud changes. :rolleyes:....Waiting a few weeks or even a few months for cosmetic work that largly isn't needed any way is not a big deal, IMO. Beautifying knives for customers should be and is down the list of priorities. As mentioned though, if it was a warranty concern that was dragged out for weeks or months then I might just be listening. :)
 
So I post the thread yesterday, then get a call today that's its ready to ship.

I should posted a month ago;)
 
I want a phone call. :grumpy:
 
In the past I have always had fast excellent service from CRK, best in the business. Recently though, I have sensed a slowdown in service. I sent my Sebenza in to add dual lugs back in the end of July, it’s been 7 weeks. I got a call yesterday from CRK that my knife was done, I asked what was the hold up? She told me they are going through a change, they are in the transition of raising their production volume. Present orders are so high in demand, CRK decided to step up that side of the business. However she did tell me they will shorten the time frame back to normal on the service side eventually. I can’t speak for the warranty side, I had service done on mine. In my opinion it sounds like they’ll get their act back on track once they settle in with their new work flow.
 
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