Settled: purchase of a mini Matrix knife

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I will need to revise my format to include more detailing of the knives, this is true. If nothing else this thread will help me become a better seller but I am sure we had an exchange discussing the condition and more than likely I sent the same video link. I will be heading out for the day but tonight I will look through my "sent" messages as well for these specifics which I am sure exist.

I do appreciate the feedback on posting specific conditions, I have sold many knives successfully using this same format and will take the time to author better and more detailed sales postings.
 
I'm not taking sides on this, but something seems wrong, somewhere.
The problem now, is we don't know if the buyer did something to the knife power/snap flick to lock it up beyond what is shown in the video. The video shows good flipping action on that knife (before the sale).
Why leave feedback before even getting the item? I also noticed that Bob has up until the second hit, all positive feedback. If a refund is given, the buyer must not have done anything to alter the knife in any way. No adjusting anything, send it back as received. Return the knife and allow the seller to look it over and determine if it is in the same condition as sent. If Paypal gets involved, it's going to be the same thing. Good luck figuring out what has happened here.
 
RevDevil said:
I'm not taking sides on this, but something seems wrong, somewhere.
The problem now, is we don't know if the buyer did something to the knife power/snap flick to lock it up beyond what is shown in the video. The video shows good flipping action on that knife (before the sale).
Why leave feedback before even getting the item? I also noticed that Bob has up until the second hit, all positive feedback. If a refund is given, the buyer must not have done anything to alter the knife in any way. No adjusting anything, send it back as received. Return the knife and allow the seller to look it over and determine if it is in the same condition as sent. If Paypal gets involved, it's going to be the same thing. Good luck figuring out what has happened here.
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These are my thoughts as well. I have no idea of what has transpired physically to the knife since I last held it, something isn't right.
 
We have had this issue before when a seller tells the buyer to do something to the knife to try and remedy an issue, before telling the buyer to return it.

In this case it was applying something to the lock and flipping it a bunch. It probably does not have the same lockup now, for better or for worse.
 
I don't buy or sell on the forum, so have no dog in this. It seems to me that, in recent months, there have been a lot of "jump the gun" so to speak, buyers. Also, many whiners and entitled types. I follow GB&U to keep track of sales companies and manufacturer CS and this seems to be rather recent (past year or so) phenomenon. Sad. :(
 
I agree that there is this inherent problem, when dealing with expensive folding knives. If I suspected that the knife I sent out, had been "unsuccessfully adjusted", I wouldn't return the money either, without first going through the arbitration process.
 
I'm wondering if the knife was oiled or pivot adjusted after receiving. The mini matrix has a steel lock bar insert. I have only experienced lock stick twice with a knife that had a lockbar insert. The first, when the pivot was loosened too much which caused the blade to shift when locked open which in turn caused the lock geometry to be improper and the lockbar would wedge. The other time it was because oil being utilized in the pivot migrated to the lockface causing the lockbar to be able to slip to a position it normally would never have. In both cases removing the lubricant and tightening the pivot back down remedied the issue. I see no evidence of lock stick in the video. IMHO if the new owner did anything to the knife its on him. Especially if two days past since leaving positive feedback.
 
Krinsky1965 said:
I will need to revise my format to include more detailing of the knives, this is true. If nothing else this thread will help me become a better seller but I am sure we had an exchange discussing the condition and more than likely I sent the same video link. I will be heading out for the day but tonight I will look through my "sent" messages as well for these specifics which I am sure exist.

I do appreciate the feedback on posting specific conditions, I have sold many knives successfully using this same format and will take the time to author better and more detailed sales postings.
Click to expand...

:thumbsup:

Krinsky1965 said:
He paid using G&S.
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^ :thumbsup::thumbsup::thumbsup::thumbsup::thumbsup:


RevDevil said:
I'm not taking sides on this, but something seems wrong, somewhere.
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^ +1

RevDevil said:
The problem now, is we don't know if the buyer did something to the knife power/snap flick to lock it up beyond what is shown in the video. The video shows good flipping action on that knife (before the sale).
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^ I have a good buddy who lost his knife handling privileges; because every single time I'd show him one of my new blades, he do one of those insane, agro power flicks. No mas! :mad:

Good luck both the OP, and Krinsky, working this one out. :thumbsup::thumbsup:

Edit: Thank you, Adam. :)
 
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I would like to chime in, if I may.

I have had the opportunity to interact with Krinsky on multiple deals recently. I know him to be fair and professional. What I mean to say, is I would do any deal with Krinsky right now and I'd do so with the confidence that a fair interaction would be the result. As far as I'm concerned, he's a top tier BF member.

I have no idea what happened in this deal, but it sounds to me like misunderstanding or poor communication may be part of it. If Krinsky was unwilling to refund the deal, I'm certain he had a reason driving his decision-making. If someone gave me good feedback and told me they were happy with the deal, then came back two days later with poor feedback, I would be very hesitant to rescind the deal as I have no idea what may have happened to the knife in question after it was out of my possession. Like most of you, I would absolutely refund if the problem were noted immediately, but two days after good initial feedback? All I'm saying is I'd be wary in accepting the knife back as a refund policy shouldn't extend through two days of someone else's ownership unless previously specified.

Lastly, Bob is a good guy and he does good business. It takes a lot of effort to get that many positive feedbacks, which both guys have here. Personally I'm going to call this one a wash and rely on the 30+ positive feedbacks that each of these guys have when I evaluate whether to deal with them in the future.
 
The video does not show any problems with the knife to my eye.

How long was the time between when the knife was received and when the buyer first raised a complaint? Couldn't have been more than a week at most just looking at the date when the sale thread was posted and when this thread was started. A couple of days? That is not out of line, IMO. I am busy and sometimes I do not even get around to opening a package I receive and spending any time examining the contents for a day or two.

Just looks like a bad situation for everyone involved.
 
Well, Here we go again! If you look at his post he does not even show a picture of the knife that I purchased. I asked him to email me some. They looked good. He also sent me a video that I requested. When I receive a knife from a seller, if it looks good I leave feedback for them right away thinking that they will do the same. The seller did not, strange, just wanted to see if I would not like the knife? He said NOTHING about the lock stick! What he said was true about flipping and the sharpie. I did in fact do that, but it got WORSE not better. I recontacted him that it still had lock stick and wanted to return the knife. Which he declined! It is so tight that I must use great effort to close the blade. I did exactly what "HE" told me to do with the knife. IT DID NOT SOLVE THE ISSUE!!! So, I requested a return. What did I do incorrectly??? The Peter Carey knife I purchased two days before his was PERFECT, just as the seller described. He contacted me to see if I was happy. THis guy did not since "HE" knew that there was a problem.

When I received the knife and started to find the issue, I contacted Microtech to see if it was a real Microtech. They stated that the pictures I sent them LOOKED correct and I should not have lock stick. I told them about the sharpie trick and the said that I should NOT have done it to a NEW knife, but to return it either to the seller or to them for repair. Microtech wants shipping BOTH ways and a 6 to 8 week turnaround. I contacted the seller again because I did not want to have to wait that length of time and be out about $30 more. Nothing but NO RETURN back to him. I then emailed him "Thanks for the feedback". I contacted BF and was told to post in this area. Thanks, Robert
 
The seller of the Peter Carey if you look on the Carey recent sales. His phone number is on the listing. Text him and ask him about my integrity and honesty. This issue has turned into a bust which no one is willing to rectify. I'm really sorry I purchased the mini Matrix. Thanks, Robert
 
It would be helpful if we had a forum "Judge Judy" to interview both parties in these cases, and render a final decision.
 
Well, it's pretty clear the buyer is unhappy. Like I said, I know Krinsky to be a solid guy who is on the level.

However this thing blew up, I've learned a few things:

1. Feedback is a tool, not a weapon. When I use feedback I do so intending to help other forum members make future decisions with regard to deals. If an individual gives obligatory positive feedback then it helps nobody. Likewise, negative feedback is an opportunity to give valuable information to other members. I have not yet needed to give negative feedback, which I'm thankful for, but if I do need to do so I will try my best to use it as intended as well.

2. I will strive to maintain effective communication. I can see the buyer is angry about the deal. This is unfortunate to me because I know Krinsky is solid. Something is lost in this transaction because the Bob Krinsky I know isn't the guy being described - at all.

3. I will seek to handle disputes through interpersonal interaction. I have over 20 positive feedbacks and I worked to achieve each. I would be extremely disappointed to see one misunderstanding dramatically tarnish my work, interactions, and reputation on the forum. Everybody is unhappy with this deal, but there's a better way to handle this situation.
 
ap1169 said:
Well, Here we go again! If you look at his post he does not even show a picture of the knife that I purchased. I asked him to email me some. They looked good. He also sent me a video that I requested. When I receive a knife from a seller, if it looks good I leave feedback for them right away thinking that they will do the same. The seller did not, strange, just wanted to see if I would not like the knife? He said NOTHING about the lock stick! What he said was true about flipping and the sharpie. I did in fact do that, but it got WORSE not better. I recontacted him that it still had lock stick and wanted to return the knife. Which he declined! It is so tight that I must use great effort to close the blade. I did exactly what "HE" told me to do with the knife. IT DID NOT SOLVE THE ISSUE!!! So, I requested a return. What did I do incorrectly??? The Peter Carey knife I purchased two days before his was PERFECT, just as the seller described. He contacted me to see if I was happy. THis guy did not since "HE" knew that there was a problem.

When I received the knife and started to find the issue, I contacted Microtech to see if it was a real Microtech. They stated that the pictures I sent them LOOKED correct and I should not have lock stick. I told them about the sharpie trick and the said that I should NOT have done it to a NEW knife, but to return it either to the seller or to them for repair. Microtech wants shipping BOTH ways and a 6 to 8 week turnaround. I contacted the seller again because I did not want to have to wait that length of time and be out about $30 more. Nothing but NO RETURN back to him. I then emailed him "Thanks for the feedback". I contacted BF and was told to post in this area. Thanks, Robert
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Him not having a picture up is irrelevant. You chose to do the deal anyways. As for what you did wrong? Its just my opinion but if you see a for sale thread that is vague and doesnt show all the detail that is a sign to either steer clear or ask more questions until you are satisfied. Now im not excusing the seller. I think when selling anything the most detailed description possible should be provided. But if one isnt and you go for the deal anyways without vetting the lack of info part of the responsibility is on you.

The second area i feel you could have done yourself a favor is the feedback issue. You simply never leave feedback until you are completely satisfied with the deal. This 100% on you imho. If you just unpack a knife give it a glance and leave feedback stating you are satisfied then you are satisfied.

On to the issue of using the sharpie. I personally wouldnt have done it. I dont care if the seller recommended it. Mind you he only gave this advice after you left feedback. So imho he wasnt offering this advise as a "try this and if it doesnt work ill take it back" type recommendation but as advice on how an owner of a knife can remedy lock stick. He likely thought it was a done deal. And it does qualify as a modification or tampering with a product after purchase.

You have to kinda look at it from a different perspective. I know if i sold a knife that i thought was in good order and got prompt positive feedback as well as an email thanking me then that deal is done in my book. And i would be a bit puzzled if later on, "issues" never initially brought up started to surface. I would wonder why you left feedback without actually checking the operation of the knife. Im sorry but leaving feedback and then claiming an issue later on no matter if its two hours or two days seems suspicious to me. And the video doesnt seem to show the issue you are claiming it to have.

Now regardless of what happens i just want you to know im not blaming you. You asked what you did wrong and so im just trying to clarify where i think you could have done things differently and why i think you muddied the water on whether you deserve the right to return. And if you do end up needing to keep the knife and want the issue resolved I would be willing to look at it for you and correct the issue via cleaning and adjustment with no modifications if you desire. I will check it out free of charge. All i ask is you pay the shipping. If the lock stick is all you are really worried about im pretty confident i can either clear it up or give you a reason why its happening if its a problem with a part of that knife.
 
FYI: The original posting was for five Marfione knives and as they sold I would remove the description and photos of the sold knives. The OP and I have come to terms and hopefully this should bring a conclusion to this issue. In the future I am going to reformat my sales threads to include a more specific description and will do my best to include video postings as well. I think the member who posted that "blade stick is very subjective" hit the nail on the head. I still believe that the knife was represented well, photos were included in the sales posting and a video post was also transmitted. One person's pleasure is another persons poison or something like that. This is the only time I have ever refused a full refund, I have refunded the three previous request I had and I have my reasons for this and the policy is not one that is unfamiliar to anyone who has purchased custom knives. This reason will be included on all of my future sales postings and should prevent issues like these from reoccurring.

As far as questioning why or why not I haven't left feedback, it is simple and has been said in this thread (see above). I personally do not leave feedback until all the cards have been turned face-up.
 
ap1169 - and KRINSKY too - this whole thing just sucks - I mean this in a compassionate, commiserating way. KRINSKY's video and ap1169's 2 day wait to complain, however, leads me to call this in favor of the seller. ap1169 - You can't (with any legitimacy) start second guessing K's motives or the nuances of his behavior "The seller did not, (provide immediate feedback) strange, just wanted to see if I would not like the knife? He said NOTHING about the lock stick!"

Your choices are to pay some extra S&H for sending it to the factory for a rework (yeah, that is a sad and frustrating option) or to accept PURPLEDC's very generous offer - "And if you do end up needing to keep the knife and want the issue resolved I would be willing to look at it for you and correct the issue via cleaning and adjustment with no modifications if you desire. I will check it out free of charge. All i ask is you pay the shipping. If the lock stick is all you are really worried about im pretty confident i can either clear it up or give you a reason why its happening if its a problem with a part of that knife."

Either way I think the burden is on you to get the knife working to your satisfaction at this point. I have purchased some less than stellar operating folders in the past that were not misrepresented by the seller/trader as much as my standards were clearly different then theirs. Sell /trade the knife and move on or send it in for a spa treatment. Those are the choices IMHO.

PURPLEDC - you are OK no matter what else I have read about you. :rolleyes: :D :thumbsup:

Ray

EDIT - as I was writing Krinsky writes and says that he and OP have come to terms. 'Nuff said. Glad for a mutually agreed upon ending.
 
To all: The Seller, Bob Krinsky and myself have reached an agreement to send the mini Matrix back to Microtech.
Bob is going to reimburse me for the shipping both ways and I do the waiting. This is fair to me. I am going to contact FB to see how to remove the negative feedback from Bob's feedback record and revert back to the positive feedback I left at first. CASE CLOSED!!!
Thank you all for your feedback in this thread, Robert
 
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