I bought a brand new Sig P239 with night sights a year ago and after shooting it 300 times a big gouge appeared in the aluminum rail. After inspecting the gun, I found a burr on the slide catch and it wore through the anodizing on the frame. I sent pic to Sig and they asked me to send it in for repair. I was told the gun would be replaced, so I asked them to send me the Houge grips I had on the gun I sent in. After being dissappointed that a Sig wore out in just 300 shots, I felt I would be getting taken care of by Sig. I got my new gun over a month ago and was not very happy with what I found:
>Standard sights vs. the Sig tritium night sights I sent in.
>Plastic guide rod vs. the metal I sent in.
>Hollow trigger vs. the solid I sent in.
>No Houge grips.
The sights are the only thing I'm really upset about, but the whole gun feels a lot cheaper.... I guess things really were too good to be true.
I immediately contacted Sig about this and they tried to tell me that my Serial Number denoted standard sights (I bought the gun brand new with Sig night sights from a very reputable gun store in town). They said they would send me the grips when they found them, but the guide rod and hollow trigger are standard parts now and I would not be seeing replacements. I email backed and was very upset about receiving a much cheaper gun than I sent in. After a month of emails, Sig sent me a single front night sight (the gun I sent in was a three-dot tritium set) and a bill for $14.95 to cover the shipping on a 0.1 lbs envelope!
I am very upset about this whole issue and they have stopped replying to my emails about my other parts. Sig gladly accepted the old style night sighted P239 (made in Germany and considered higher quality) and shipped me a standard grade USA gun without telling me I'd be receiving a lesser gun. I am almost positive that they sold my original gun as a refurbished model and with the night sights they probably came out ahead after selling it twice (once to me and once to the next sucker).
Calling them is hopeless (took me 2 weeks to get through the first time), they have not replied to my last three emails, and I am down a couple hundred dollars in parts. Please think twice before you buy a Sig. I thought they cost a lot of money because they stood behind their guns, but it turns out they don't care about their customers at all. A gun broke itself because of their mistake. I am not asking for anything more out of them than what I sent in in the first place.
Here are some pics of the original gun (you can clearly see the night sights in these):
>Standard sights vs. the Sig tritium night sights I sent in.
>Plastic guide rod vs. the metal I sent in.
>Hollow trigger vs. the solid I sent in.
>No Houge grips.
The sights are the only thing I'm really upset about, but the whole gun feels a lot cheaper.... I guess things really were too good to be true.
I immediately contacted Sig about this and they tried to tell me that my Serial Number denoted standard sights (I bought the gun brand new with Sig night sights from a very reputable gun store in town). They said they would send me the grips when they found them, but the guide rod and hollow trigger are standard parts now and I would not be seeing replacements. I email backed and was very upset about receiving a much cheaper gun than I sent in. After a month of emails, Sig sent me a single front night sight (the gun I sent in was a three-dot tritium set) and a bill for $14.95 to cover the shipping on a 0.1 lbs envelope!
I am very upset about this whole issue and they have stopped replying to my emails about my other parts. Sig gladly accepted the old style night sighted P239 (made in Germany and considered higher quality) and shipped me a standard grade USA gun without telling me I'd be receiving a lesser gun. I am almost positive that they sold my original gun as a refurbished model and with the night sights they probably came out ahead after selling it twice (once to me and once to the next sucker).
Calling them is hopeless (took me 2 weeks to get through the first time), they have not replied to my last three emails, and I am down a couple hundred dollars in parts. Please think twice before you buy a Sig. I thought they cost a lot of money because they stood behind their guns, but it turns out they don't care about their customers at all. A gun broke itself because of their mistake. I am not asking for anything more out of them than what I sent in in the first place.
Here are some pics of the original gun (you can clearly see the night sights in these):
