SOG Flash 2: Pending Happyness

[IGotStabbed]

Update: HAPPINESS LOST

Well my knife just got back from the warrantee department at SOG. It has been a long tiresome journey with the only reward being my knowledge of how awful the knife company known as SOG really is. After following bogus directions from Lindsay, sending in my knife, being insulted as if I don’t know what blade play is, trying to contact Chris via blade forums, having no response from Chris, and getting my knife back with a tag that said “blade play??” I have absolutely no respect for this company, who obviously breached their warrantee contract and sent back my knife as it came in.

It would be understandable for any of you reading this to question whether my knife had blade play since you cannot hold it or see it, but it is not understandable for Lindsay to do so. It is so obviously defective. I know that not all Flash 2 models have vertical blade play because I have seen them – therefore how can they say that my knife has nothing wrong with it? I still have the voice message that Lindsay sent me, the tag and report that came with my knife from the warrantee department, and of course my knife as proof of their horrible service. If I ever get a hold of a camera I will show you all exactly how bad things at SOG are.

I just emailed the online dealer that I ordered the knife from to see what they could do for me (store credit, refund, non-defective knife, etc). This is my last hope at fixing this problem, but the dealer really has nothing to do with this scenario –all faults pertain to SOG.

I will never deal with SOG again. If you are considering buying a SOG knife –please buy it on location where you can handle it to make sure it has no defects because you will be $#!t out of luck if it does. SOG’s warrantee means nothing, absolutely nothing.

Just consider it an expensive lesson. Hopefully your dealer can do something about it. To me the single most important aspect in business is to keep customers happy. I know the times are hard right now, but no matter how hard they are, 1 thing will always remain the same- you will have no business if you alienate all your customers. You loose 1 customer in a case like this, it may not be 1. He/She will go out telling others, and those others will tell others...

Now Chris@SOG I don't know how much say you have in your company, but I'd say you say something about the situation as a whole. Just go over to the general discussion forum and look. There are countless, and I say countless posts about how people will never buy a SOG because of word or mouth or past experiences. I hope SOG can at the very least keep it's customers happy.

Have you noticed the SOG knives come with only the catalog paper, no warranty info or card. Suppose I was one of them many folks without internet, how the hell am I suppose to find out anything about warranty?

 

[nutz_about_knives]

Update: HAPPINESS LOST

Well my knife just got back from the warrantee department at SOG. It has been a long tiresome journey with the only reward being my knowledge of how awful the knife company known as SOG really is. After following bogus directions from Lindsay, sending in my knife, being insulted as if I don’t know what blade play is, trying to contact Chris via blade forums, having no response from Chris, and getting my knife back with a tag that said “blade play??” I have absolutely no respect for this company, who obviously breached their warrantee contract and sent back my knife as it came in.

It would be understandable for any of you reading this to question whether my knife had blade play since you cannot hold it or see it, but it is not understandable for Lindsay to do so. It is so obviously defective. I know that not all Flash 2 models have vertical blade play because I have seen them – therefore how can they say that my knife has nothing wrong with it? I still have the voice message that Lindsay sent me, the tag and report that came with my knife from the warrantee department, and of course my knife as proof of their horrible service. If I ever get a hold of a camera I will show you all exactly how bad things at SOG are.

I just emailed the online dealer that I ordered the knife from to see what they could do for me (store credit, refund, non-defective knife, etc). This is my last hope at fixing this problem, but the dealer really has nothing to do with this scenario –all faults pertain to SOG.

I will never deal with SOG again. If you are considering buying a SOG knife –please buy it on location where you can handle it to make sure it has no defects because you will be $#!t out of luck if it does. SOG’s warrantee means nothing, absolutely nothing.

I DON'T KNOW HOW TO GET IT THROUGH TO YOU SO I HOPE YOU CAN READ THE CAPS. HERE ARE SOME INSTRUCTIONS FOR YOU, HOPE YOU MAY CONSIDER THEM.

1. Chris is at a knife/gun show and not in office - he is not going to reply you till he is back.
2. Ask Lindsay to hold your knife for the time being while you wait for Chris to return.
3. When Chris returns, give him a call and see what he says.
4. Be polite when you call.
5. Don't demand but request (after all they are the ones who decide whether to replace your knife).
6. Your Flash II will probably be replaced if you are nice.
7. Since Chris didn't handle your case and transfer it to Lindsay she will treat it like one of those common warranty cases. No preferential or extra-nice "bladeforums member" treatment. Yeah their warranty probably is not top-notch I agree but it is still a decent one.

Your situation can be compared to one where you find a hair in your soup. You bring the soup bowl and lament to the entire restaurant's customers how the cook/restaurant sucks and how you will never come back to the restaurant because the service and food quality sucks. Would the management do anything?

If you had politely asked the waiter how it was possible that the hair appeared in your soup the Manager would have probably given you a fresh bowl, a complimentary meal and heaps of sincere apologies.

One more thing to add: How do you know that your dealer didn't choose the most defective knife to sell off and keep the good ones for himself? We are still waiting for some good photos of the blade play. It is good however that you advice people to try SOGs out in person before they buy so as not to disappoint themselves.

AND... do a google search on "SOG blade play" and you will be surprised you didn't see all those reviews before you bought your Flash II.

 

[blackfeetmageet]

6. Your Flash II will probably be replaced if you are nice.
7. Since Chris didn't handle your case and transfer it to Lindsay she will treat it like one of those common warranty cases. No preferential or extra-nice "bladeforums member" treatment. Yeah their warranty probably is not top-notch I agree but it is still a decent one.

One more thing to add: How do you know that your dealer didn't choose the most defective knife to sell off and keep the good ones for himself? We are still waiting for some good photos of the blade play.
AND... do a google search on "SOG blade play" and you will be surprised you didn't see all those reviews before you bought your Flash II.

You do not need to spell anything out for me. I understand that you are trying to help me deal with SOG in a more productive way. Like when a man chooses between arguing with his girlfriend and not -you can be right or you can be happy. I choose, in this situation to be right over being happy. I am doing this to show everyone how SOG treats regular customers, once they have tried being nice -they send back your problem and say no.

Be polite, request, etc. ALL VERY OBVIOUS dude. I already did this and it got me nowhere. I like to go about these types of things as though I am Mr. Average Joe. I do not ask or hint that I want special treatment. I play the game how it should be played. There are principals involved in business and I dont want to have to include favors (ie contacting other business members of SOG who are not related to my problem and asking them to help me because I am for some reason special, no, I am just a regular customer: this was how SOG treated a regualr customer). My problem should go no further than the warrantee department with lindsay, or whoever they have to deal with warrantees. Is it right that in order to have a warrantee followed through that a regular customer should have to join a knife forum and hunt down an employee who can help them out, after they have alredy sent the knife in and had it returned with a card that said "No dice"? I say, no, that is not right and I report this incident to all of you who are interested.

I was a regualr customer, I was very nice, and my knife was not replaced; hence the report, the change of mood, and the new opinion of SOG knives.

SOG could have profited a lot more from this experience had they fixed my knife. Not only would I own an Aegis and a Trident, but a lot of other people who may have been considering a SOG have leaned from my experience that they do not treat their regualr customers nicely, nor do they follow up with their warrantee -the warrantee effectively means nothing. They would have higher net profit margins from fixing knives rather than turning them away -it is common sense. Furthermore they would have been able to realize my customer lifetime value -that is because I woul dcome back to SOG whenever I wanted a new knife, but they cannot do this because they turned me down abd I will never buy from them again.

 

[nutz_about_knives]

blackfeetmageet,

Glad that you can see my point. No ill intentions meant but man I'm quite tired that you spread this message all across bladeforums and even on youtube. :grumpy: I get your point that you want everyone to know about your problem but I think if we focus on 1 thread it would be more productive.

Chris@SOG seems to have logged into the forum although he is at the knife/gun show. Not sure why he didn't reply your post even though you posted in quite a few threads. We shall wait and see if he does reply you.

Like I mentioned on the other thread I had been looking forward to purchasing my first folding SOG - be it the Arcitech or the Stingray 2.0.. If the 'Made in USA' knife that you had can't perform I probably have to hold back some purchases like the rest.

Just asking a favor of you: Could you show us how much blade play the knife has? Maybe take a shot of the maximum and minimum displacement of the blade. ie a shot of how high the blade can move up and how low the blade moves when it wriggles. I have been asking you for pictures so that we can see the problem.

I have to agree with "blueblur" though. It doesn't mean that if there are a few defective SOGs around that means the whole company sucks. While I agree that they could have handled your case better I believe you can give Chris a few more days to reply.

AND.... SOG is having a Customer Appreciation Day. If you are there have it out with them personally! I wonder if all the defective products will start showing up at the SOG HQ.

 

[blackfeetmageet]

Thanks man. I have gotten way to into this thread and I will admit that. The reason that I am mad is because I do know that SOG has a lot of good (non-defective) Flash 2's and the fact that they would not replace mine really peeved me.

I am at the point now where satisfaction seems impossible - I can be pretty stubborn when it comes to business and warrantees. Replacing the knife now wont realy bring me full satisfaction since I already feel mistreated by SOG.

About the pictures, I would love to post them as proof but I dont have a camera -just a lot of knives. If I can not send my knife back to the dealer, I will try and hunt down a camera and figure out how to post pics. I have the knife and some paperwork that SOG sent me as evidence that they dont hold true to the warrantee. I would consider it a "workmanship" defect since that is how they word it in their warrantee and because I know that they make some models better than others.

Oh... and about utube. I had to post about this problem there because I watch a lot of nutn's videos and his SOG FLash 2 was one that helped me buy the knife. He states that his knife has no up and down bladeplay. He also says that if yours does that SOG will help you out and that they have great customer service. Obviously I found out they did not and I wanted to let TNPers know that even though Nutn's the man at knife reviews (even if for effort alone) that SOG does not hold to their warrantee like he thought.

 

[Chris@SOG]

Update: HAPPINESS LOST

Well my knife just got back from the warrantee department at SOG. It has been a long tiresome journey with the only reward being my knowledge of how awful the knife company known as SOG really is. After following bogus directions from Lindsay, sending in my knife, being insulted as if I don’t know what blade play is, trying to contact Chris via blade forums, having no response from Chris, and getting my knife back with a tag that said “blade play??” I have absolutely no respect for this company, who obviously breached their warrantee contract and sent back my knife as it came in.

It would be understandable for any of you reading this to question whether my knife had blade play since you cannot hold it or see it, but it is not understandable for Lindsay to do so. It is so obviously defective. I know that not all Flash 2 models have vertical blade play because I have seen them – therefore how can they say that my knife has nothing wrong with it? I still have the voice message that Lindsay sent me, the tag and report that came with my knife from the warrantee department, and of course my knife as proof of their horrible service. If I ever get a hold of a camera I will show you all exactly how bad things at SOG are.

I just emailed the online dealer that I ordered the knife from to see what they could do for me (store credit, refund, non-defective knife, etc). This is my last hope at fixing this problem, but the dealer really has nothing to do with this scenario –all faults pertain to SOG.

I will never deal with SOG again. If you are considering buying a SOG knife –please buy it on location where you can handle it to make sure it has no defects because you will be $#!t out of luck if it does. SOG’s warrantee means nothing, absolutely nothing.

blackfeet....

I have been out of the office for the past week and just got back yesterday. While I was on the road I did receive your email to me on the 21st. I responded to it letting you know I was out of the office till the 28th and I would see if there was anything I could do. I could not guarantee anything but I'd try. You responded to my email later that night saying thanks. So you did get a response from me on this issue. I have not responded to this earlier as I have been trying to get caught up on other daily duties that I have.

I am truly sorry you are not satisfied with the outcome of this. We strive to take care of every situation and sometimes it does not work out the first time. Upon learning that you are still having issues I talked to Lindsey about this and got information from her about the knife in question.

Upon receiving the knife we disassembled it for inspection and repair. The knife appeared to have been taken apart at some point and when it was put back together is was not done correctly. This damaged parts of the handle. We replaced the handle set, cleaned it, and put it back together. At this point the we deemed the knife repaired and it fell within out tolerances.

From the postings above it appears that you are still unhappy with the outcome. I would be happy to personally take a look at you knife and see what the issues are with it. Unfortunately, this would require you sending it to me here at SOG. If you want to do this please let me know.

Once again, sorry that your experience with SOG was less than optimal but we are wroking to make things better for you and all of the SOG customers.

Thanks
Chris

 

[Kronos]

so, you did in fact talk with Chris and lied about it, and you or someone took this knife apart, screwed up putting it back together, and are blaming sog for it? Then on top of that, sog fixed it and sent it back to you at no charge? And then, you posted on every sub forum you could find, and hijacked every thread even remotely related to your problem, with inaccurate information, lies, and slander?

This is going to get real, real, real good.

 

[blackfeetmageet]

so, you did in fact talk with Chris and lied about it, and you or someone took this knife apart, screwed up putting it back together, and are blaming sog for it? Then on top of that, sog fixed it and sent it back to you at no charge? And then, you posted on every sub forum you could find, and hijacked every thread even remotely related to your problem, with inaccurate information, lies, and slander?

This is going to get real, real, real good.

No Kronos I did not take the knife apart. I dont know why the knife would apear that way. This may be my dealer selling me a used/ returned knife, or something at SOG before my dealer got it, I dont know. I asure you I did not take it apart. That would make this a lot better though I agree.

As far as Chris goes I dont hold anything against him. The very nature of our dealings was out of what I would think the scope of his job entails -unless he works for the warrantee department. I was unclear in this thread about him replying to me. He did give an initial reply, but said that he would do what he could and no promises, from there on out I have had no reply that was meaningful -until today on this thread

Sorry for contradicting myself, I feel that his initial reply really had no meaning. In my other thread where I ask for help, I mention that Chris replied to me. Here is my quote: "I was able to get ahold of Chris from SOG. He was involved in some other bladeforums discusions. He emailed me that he would see what he can do." After this instance no reply, and no meaningful answer. As a customer I find it weird to involve him anyway -so no hard feeling Chris -you have done more than your job im sure. Also in the other threads about dealing with Chris (with other customers who had sent in their knives) it took him quite a while to reply and their problems were never fixed. So after he said "I will see what I can do" and five days went by I figured nothing would come of it.

I am still unsure of what to do. If I send the knife back in:

1) will Chris personaly handle it and asure that is gets fixed?
2) will he recognize the true meaning of vertical bladeplay and fix it unlike Lindsay? -Lindsay said that SOG would not consider the play in my blade enough for a fix -she said that the blade had to be non-functional for SOG to consider it bladeplay.

My knife has vertical bladeplay, about 1/8th of an inch if mesured from the tip of the blade when it is open and locked. After dealing with Lindsay it apears to me that SOG does not cover this amount of bladeplay with the warrantee. Lindsay said that it has to have 1/8th of an inch of vertical bladeplay from the pivot point and that the play should actualy make the knife non-functional. Since my knife still technicaly functions I am unsure if they will fix it after sending it in a second time.

Thanks Chris, I really wish I never involved you in this. What do you think about this bladeplay problem -does SOG even cover bladeplay?

 

[Kronos]

blackfeet,
sorry to jump to conclusions, im just following this whole story with great interest. did any of the paperwork you got back with the knife suggest that Sog had replaced internal components? had the bladeplay been at all reduced or changed from the replacement of these components? despite the blade play, is the knife secure when locked up? Is this an issue you could resolve by rotating the stop pin, or is it more serious than that? im very curious to see where this goes..

 

[blackfeetmageet]

blackfeet,
sorry to jump to conclusions, im just following this whole story with great interest. did any of the paperwork you got back with the knife suggest that Sog had replaced internal components? had the bladeplay been at all reduced or changed from the replacement of these components? despite the blade play, is the knife secure when locked up? Is this an issue you could resolve by rotating the stop pin, or is it more serious than that? im very curious to see where this goes..

The knife was improved and the paperwork that came back was just like what Chris said, However, when I sent the knife in I had no idea there were internal problems to fix in the first place. I sent it in to fix the vertical bladeplay. (and I sent it in brand new, Lindsay even said "your knife is brand new, it has no issues with bladeplay" -I still have the voicemail)

Before I sent it in the vertical bladeplay was so loose that it would actualy rattle. Keep in mind this is vertical and not side to side play. Side to side play was easily adjustable via pivot screw.

The knife no longer rattles, and i supose this is because the internal spring was replaced. It pushes the blade into locking position now and holds it there more steadily, but the bladeplay has not gone away. For example if I apply a little pressure to the blade it still moves 1/8th of an inch (measured from the tip of the knife) in a vertical/ up-down direction.

The problem that I was aware of and sent the knife in for was vertical bladeplay. The vertical bladeplay is still there.

The tag I got back from SOG, which was tied to my knife said "bladeplay??" Like I am an idiot or somehting. I may be crazy, but I am not stupid -the knife had and still has bladeplay.

I really dont think that SOG cares to fix bladeplay now, since they didnt fix mine. The workmanship is not an issue with them; some of their knives lock up 100% and others dont and they dont care. I dont know what other conclusions to draw from this experience.

 

[nutz_about_knives]

so, you did in fact talk with Chris and lied about it, and you or someone took this knife apart, screwed up putting it back together, and are blaming sog for it? Then on top of that, sog fixed it and sent it back to you at no charge? And then, you posted on every sub forum you could find, and hijacked every thread even remotely related to your problem, with inaccurate information, lies, and slander?

This is going to get real, real, real good.

I like! :thumbup:

Update: HAPPINESS LOST

trying to contact Chris via blade forums, having no response from Chris

This was posted just yesterday.

blackfeet....

While I was on the road I did receive your email to me on the 21st. I responded to it letting you know I was out of the office till the 28th and I would see if there was anything I could do. ... You responded to my email later that night saying thanks. So you did get a response from me on this issue. I have not responded to this earlier as I have been trying to get caught up on other daily duties that I have.

Chris replies to say he did reply you on the 21st even while busy with the show. "I have had no reply that was meaningful" does not equal "totally no reply".

So after he said "I will see what I can do" and five days went by I figured nothing would come of it.

Fast forward 5 days from his reply on the 21st ---> 26th! Not in office till the 28th so no reply. Surprised?

blackfeet....

Upon receiving the knife we disassembled it for inspection and repair. The knife appeared to have been taken apart at some point and when it was put back together is was not done correctly. This damaged parts of the handle. We replaced the handle set, cleaned it, and put it back together. At this point the we deemed the knife repaired and it fell within out tolerances.

Thanks
Chris

So it appears that someone took it apart. Trust me, THEY KNOW. Maybe not you who took it apart, which is why I told you earlier to take it out with your dealer. Your dealer is a bad ass for not accepting defective goods back. Buy from a better source next time who has a no-questions-asked-exchange-within 7 days.

From the postings above it appears that you are still unhappy with the outcome. I would be happy to personally take a look at you knife and see what the issues are with it. Unfortunately, this would require you sending it to me here at SOG. If you want to do this please let me know.

Thanks
Chris

Which is why I stated clearly a few posts above in CAPS AND BOLD clear instructions to send it in to Chris when he returns or at least wait for his reply before jumping to hasty conclusions. :foot:

Update: HAPPINESS LOST

Well my knife just got back from the warrantee department at SOG... I have absolutely no respect for this company, who obviously breached their warrantee contract and sent back my knife as it came in.

The knife no longer rattles, and i supose this is because the internal spring was replaced. It pushes the blade into locking position now and holds it there more steadily, but the bladeplay has not gone away. For example if I apply a little pressure to the blade it still moves 1/8th of an inch (measured from the tip of the knife) in a vertical/ up-down direction.

The problem that I was aware of and sent the knife in for was vertical bladeplay. The vertical bladeplay is still there.

Lies, lies and more lies and contradicting statements. :yawn: So SOG did nothing with your knife? Are you sure about that?




blackfeetmageet,

Chris said that he has indeed replied your email.

I am disappointed to note this as I had believed he was ignoring you.

Like kronos mentioned you have deceived us and despite my saying that Chris is not in office you still harped on the fact that he did not reply your email.

And not to mention you still do not heed good advice given.

You are indeed already very lucky that SOG still fixed the rattle in the knife (although minor blade play persists).

They had deemed that someone took the knife apart and even damaged the knife parts.

Let me tell you something.

SOG clearly states that taking apart the knife VOIDS THE WARRANTY and you do so at your own risk.

So you can't blame SOG if they flatly refuse to look over your altered product, let alone repair it.

Which they still did in the end.

SOGs warranty is not top-notch but they still have a lifetime warranty on their products, compared to other companies who offer only a few years.

I have wasted my time trying to help your case which was built on a heap of lies and deliberate concealment.

Please take it out with Chris and I won't be surprised if your knife is not repaired.

Do Not use this SOG forum as a place to flame SOG - there is a feedback sub-forum for that.

I am washing my hands off your Flash II and this matter.

Back to talking about Seki Japan SOGs.

 

[blackfeetmageet]

The knife went in for blade play and came back with the same blade play, I never knew about internal problems and never opened the knife.

 

[Chris@SOG]

Okay everyone... settle down no need to get upset here. I am trying work this out and make everyone satisfied with the outcome.

I never said blackfeet took the knife apart. To us it appeared that it was taken apart and put back together improperly. Maybe the knife was bought by someone else, taken apart, and returned to the dealer. I don't know who did it or when and no one will ever really know for sure. That is fine. This is why we replaced the handles as part of our warranty process for him.

In response to blackfeet, if you send the knife in to my attention I will personally receive it. Let you know when it get here. I will inspect it and let you know what we can do about it.

So if you want, and I know this adds more cost to you, please send the knife to my attention at SOG (the address is listed below). Once again I can not guarantee anything but I will look at the knife and let you know what we can do. Actually, I will even include a Micron II knife when we return the Flash II what ever the outcome is.

Thanks

Chris Cashbaugh
SOG Knives
6521 212th St SW
Lynnwood WA 98036

 

[grins000]

I just purchased a Flash 1 with alum handles from SMKW, now that I am back home, I was thinking of ordering the Flash 2 , dont think so now.

 

[Kronos]

That seems like a pretty good deal Chris, i know i'd be enticed.

 

[Cash427]

I just purchased a Flash 1 with alum handles from SMKW, now that I am back home, I was thinking of ordering the Flash 2 , dont think so now.

Don't let this dissuade you. This is just one incident. As a owner of SOG knives I have been satisfied with their quality.

 

[grins000]

You are right, thanks.

 

[blackfeetmageet]

Thank you Chris, I would take up the offer but just yesterday I contacted my dealer (yourcornerstore.com) for the first time. They replied to me today and said that they would send a box to me to (no charge) to return my knife in. They said that they would give me a replacement knife as well.

Thank you for the help Chris, and I think it is all coming together now. I doubt that the replacement that they give me will have any problems. If it should I will contact you first, and, for god sakes I will keep it off of bladeforums! I have been roasted to the bones for this one. No hard feelings anyone.

I know this was only one instance, and that it was probably a fluke to get a rattling knife. I may buy from SOG again, but I will take extra steps to avoid dealing with the warrantee department. I will request that the knife be inspected before I buy online, I will try to buy in person, and if anything does occur I will go to Chris before anything. Aside from the vertical bladeplay that was in my knife, the flash 2 is a really nice blade; one that locks up 100% would be worth the money.

Oh, and thanks for the micron 2 offer Chris, that is really nice of you.

 

[frontline29]

I like! :thumbup:




This was posted just yesterday.



Chris replies to say he did reply you on the 21st even while busy with the show. "I have had no reply that was meaningful" does not equal "totally no reply".



Fast forward 5 days from his reply on the 21st ---> 26th! Not in office till the 28th so no reply. Surprised?





So it appears that someone took it apart. Trust me, THEY KNOW. Maybe not you who took it apart, which is why I told you earlier to take it out with your dealer. Your dealer is a bad ass for not accepting defective goods back. Buy from a better source next time who has a no-questions-asked-exchange-within 7 days.




Which is why I stated clearly a few posts above in CAPS AND BOLD clear instructions to send it in to Chris when he returns or at least wait for his reply before jumping to hasty conclusions. :foot:





Lies, lies and more lies and contradicting statements. :yawn: So SOG did nothing with your knife? Are you sure about that?




blackfeetmageet,

Chris said that he has indeed replied your email.

I am disappointed to note this as I had believed he was ignoring you.

Like kronos mentioned you have deceived us and despite my saying that Chris is not in office you still harped on the fact that he did not reply your email.

And not to mention you still do not heed good advice given.

You are indeed already very lucky that SOG still fixed the rattle in the knife (although minor blade play persists).

They had deemed that someone took the knife apart and even damaged the knife parts.

Let me tell you something.

SOG clearly states that taking apart the knife VOIDS THE WARRANTY and you do so at your own risk.

So you can't blame SOG if they flatly refuse to look over your altered product, let alone repair it.

Which they still did in the end.

SOGs warranty is not top-notch but they still have a lifetime warranty on their products, compared to other companies who offer only a few years.

I have wasted my time trying to help your case which was built on a heap of lies and deliberate concealment.

Please take it out with Chris and I won't be surprised if your knife is not repaired.

Do Not use this SOG forum as a place to flame SOG - there is a feedback sub-forum for that.

I am washing my hands off your Flash II and this matter.

Back to talking about Seki Japan SOGs.

Is this the way a confused customer gets treated when they find out they have bought a defective knife from sog?
Wow I'm amazed at how this man was treated.

 

[blackfeetmageet]

Is this the way a confused customer gets treated when they find out they have bought a defective knife from sog?
Wow I'm amazed at how this man was treated.

Thanks man. You know, I got a replacement knife from my dealer, and it has the same amount of vertical bladeplay. After some resaerch I have figured out that there are two models of the Flash 2.

The one I have has a round locking button, and there was an older one with a rectangular locking button. Since I have now had two with the round locking button that both had a good amount of vertical play, I figure every person who has a Flash 2 and claims that theirs has no vertical bladeplay -probably have the old rectangular button model. The design of the lock is a lot different.

-I think that is why SOG was unable to fix mine. The new ones are just worse than the old rectangular lock versions. The new ones have a problem that cant be fixed. IDK. I have given up on SOG -I wish that Chris had of told me that the model that I have (or the new ones) have a bladeplay problem.

I still have a flash 2, and it still has a lot of vertical bladeplay -the same amount it always did (I kept the original and sent back the replacement since both knives had the same problem- the original is my proof anyhow). I guess I can just use it until it breaks, but it is not a knife I am proud to own. I might end up trading it (hopefully), or giving it away.