1. The rules for The Exchange can be found here. Please read and follow them.

(SOLVED, happy with outcome) Need to call out a knife maker (Ken Coats) for his very poor response

Discussion in 'FEEDBACK: The Good, The Bad, The Ugly!' started by Ryan Sumner, Jan 20, 2020.

Thread Status:
Not open for further replies.
  1. Ryan Sumner

    Ryan Sumner

    377
    Mar 17, 2013
    In case you haven't seen the lead up to this, the original thread is here: https://www.bladeforums.com/threads/ken-coats-spring-failure-broken-again.1675699/

    [​IMG]




    I genuinely hate to do this, as usually this is a very wholesome drama free sub forum, but unfortunately I feel that I need to make my situation known to all of you in here, I trust that you will understand why.
    I feel terrible that I am calling out such an old member of this forum.

    Long story short, I bought a Ken Coats Easy open jigged bone jack knife 5 or 6 years ago to be my 21st birthday present from my family, whom I assume was the original buyer of the knife.
    Unfortunately in 2016 it suffered a broken back-spring but after an exchange, Ken fixed it and sent it back to me. (I must add it had extra backspring gaps, and the blade was offcenter, whereas before it had been dead center.)

    After a few years of on and off usage I unfortunately experienced a second backspring failure (Detailed in the linked thread above)

    After agreeing to send off the knife to be fixed (Waynorth, one of my favourite posters, had suggested that giving a second chance was the right thing to do)
    I send off my knife to Ken but had no response from him to my repeated emails for several months (It was suggested that there was an issue with Kens email, which I was inclined to believe)

    But, a couple of days ago, I got a package from Ken! I was VERY excited to have my 21st knife back (It was one of, if not THE favourite of my collection)
    When I opened it up I was greeted to a wrapped up knife that felt a little heavier than usual, which was odd.

    After unwrapping it I discovered to my horror that my knife had been replaced by another!
    Completely different size to mine, and different materials, but it seems to have been intended as a direct replacement of my easy open jack (An outcome I would've considered, under the condition that I get my original knife back, as it is sentimental)

    [​IMG]

    Unfortunately it doesn't end there despite being a replacement, the quality of this example is absolutely horrendous.
    There's a myriad of issues with the finish, which is something that can definitely get over, but the main issue is fitment!!! I suspect the main blade pivot hole was drilled in the wrong spot, as the blade kicks very far back to the main axis of the handle, as well as causing another absolutely egregious issue, that I will show further on....


    It sits in this position
    [​IMG]

    But should be like this:
    [​IMG]


    Here's a better shot, but it's difficult to capture, it's far more noticeable in real life.

    [​IMG]


    Here is how the blade sits in the handle normally, doesn't look too bad.
    Something that got me was a VERY soft thud on close, not the usual slip-joint snap as we're used to.

    [​IMG]


    On inspection of this knife after noticing the soft close, I noticed something VERY unusual....

    [​IMG]

    There was PADDING wedged into the handle under the position the tang sits in!

    [​IMG]


    After I took the padding my heart sank.... The blade sat way too far in the handle, the edge and tip rest DIRECTLY onto the back spring :eek:

    [​IMG]

    I can't say that I've ever seen anything like this, I wonder if any of you have.

    I would love to hear your opinions on this matter, I respect the members of this forum immensely, which is why I have brought this to your attention.
    I am sorry if this causes any drama, I have always tried to avoid that in this forum but this needs to be brought to light.
    [​IMG]
     
  2. Ryan Sumner

    Ryan Sumner

    377
    Mar 17, 2013
    I wanted to make sure I wasn't being unreasonable, so I posted my story up in the Australian slip-joint page on Facebook, and the response was unanimously about how insulting this knife is, and about how "Piss poor" (As several of them described it) this conduct is from a knife maker.
    I can post screenshots of their comments if anyone likes, but as it is an Aussie page it gets a bit 'blue' in some parts (We Aussies are known for our swearing, and for how outspoken we can be on our opinions of others)


    I feel that it is extremely unprofessional from a custom maker to not only neglect fixing my broken knife, but to send me what can only be looked at as a failed attempt at a knife, either destined for the bin originally, or cobbled together using spare parts so as to give me something that passes as a knife to get me off his tail.
     
  3. Ryan Sumner

    Ryan Sumner

    377
    Mar 17, 2013
    I'll add a few more pictures showing the poor finish, just to give you a good idea.

    Shield fitment is both sloppy, and rotated way off axis.
    [​IMG]

    Big gaps in the back
    [​IMG]

    [​IMG]


    Rough Tang grind, and dings on the liners.
    Also seems dirty and linty despite never being carried.

    [​IMG]
     
  4. hornetguy

    hornetguy Gold Member Gold Member

    Feb 11, 2015
    I remember reading the original post about this knife, and it looked like he immediately followed up, saying that he would fix it.

    Judging strictly by the pics you posted, the second knife looks very sloppy. Very bad quality of assembly.... and the padding stuffed in it to make the blade sit up properly? That's simply fraudulent.

    At this point, I think I would demand a full refund, and, sadly, take my business somewhere else.... losing your 21st b-day knife really is disappointing.
     
    Garrett Ferrell and Lance Leon like this.
  5. CoryMc

    CoryMc Gold Member Gold Member

    489
    Sep 3, 2016
  6. waynorth

    waynorth Dealer / Materials Provider Dealer / Materials Provider

    Nov 19, 2005
    Given every chance to do the right thing, it appears to be an inexcusable response from the knife maker!!:mad:
     
  7. Crazy Canuck

    Crazy Canuck Singing along with the voices in my head Gold Member

    Nov 24, 2013
    This is unfortunate, and can see why you are frustrated. Maybe this would be better in GB&U?
     
  8. Eli Chaps

    Eli Chaps Gold Member Gold Member Basic Member

    Apr 20, 2018
    This probably belongs in the Good, Bad, and Ugly subforum.
     
  9. Peregrin

    Peregrin Traditional Forum Moderator Moderator Gold Member

    Sep 2, 2004
    Sorry to see this, Ryan! It does belong in Feedback though, moving it now.
     
  10. Ryan Sumner

    Ryan Sumner

    377
    Mar 17, 2013
    Sorry I didn't even think of "the good, the bad and the ugly" sub.
    I thought it would probably fit well in the traditional sub as there'd be a lot more people with experience with Ken's knives
     
  11. Ryan Sumner

    Ryan Sumner

    377
    Mar 17, 2013
    As Hornet guy mentioned, the best outcome would be a refund, so I can take my buisness elsewhere, but unfortunately I didn't buy it direct from Ken, so it would depend on his response.
     
  12. L.H.S

    L.H.S Gold Member Gold Member

    Jan 1, 2013
    Only the first picture works for me
     
    Lance Leon likes this.
  13. MerryMadMonk

    MerryMadMonk Platinum Member Platinum Member

    May 22, 2011
    @kc custom There's Bad and there's Ugly. This is trending toward the latter.
     
    Ryan Sumner likes this.
  14. Ryan Sumner

    Ryan Sumner

    377
    Mar 17, 2013
    The first picture is uploaded to photobucket, the rest in google photos, maybe try opening in google chrome?
     
  15. Norcaldude

    Norcaldude Gold Member Gold Member

    Dec 19, 2014
    They don't work in Chrome either.
     
  16. WValtakis

    WValtakis Hand Engraving, Anodizing and Embellishment Knifemaker / Craftsman / Service Provider

    May 29, 2004
    Yeah, for some reason the google photo links only work temporarily.
     
  17. Ryan Sumner

    Ryan Sumner

    377
    Mar 17, 2013
  18. Norcaldude

    Norcaldude Gold Member Gold Member

    Dec 19, 2014
    Garrett Ferrell likes this.
  19. Ryan Sumner

    Ryan Sumner

    377
    Mar 17, 2013
    Sorry fellas, I'm not sure how to fix the issue! I've tried a few things but can't see what's wrong
     
  20. Jsega51

    Jsega51 Gold Member Gold Member

    Feb 11, 2015
    Download imgur and use that. Upload the pics, copy their link and paste that into the box that comes up when you click the little picture icon above.
     
Thread Status:
Not open for further replies.

Share This Page