Sour 1st experience with purchasing from Arizona Knives.

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go_DWI said:
Well you can't know for sure that they did notice it, and just decided not to mention it. Maybe they did notice but didn't think it was an issue?? Who knows for sure, just commenting!

I've bought at least 6 or more knives from them and had an excellent experience all around. Everything came very quick (Canadian here!) and exactly as described. Communication was always quick and friendly. Anywho, I'll continue to buy from them based on my experiences, but everyone is certainly entitled to their opinion and choice of retailer!

Glad to here Pohl Force took care of you, +1 for them regardless
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Re:
"that they did notice it, and just decided not to mention it. Maybe they did notice but didn't think it was an issue??"
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Or, they "didn't notice at all" which is just as bad, ummm... no competent staff member attentive to checking for full complete functionality of an item before photographing it and putting up on the site?

The only two reasons I decided to purchase that particular knife from that particular site was:
1- the initial asking price was quite reasonable.
2- the price went even lower once I negotiated and pointed out it was missing the thumb stud that it should have had.

I won't comment any further, just wanted to give my first and last experience with ACK.
Again, someone Else's mileage may vary.
 
chambelona59 said:
Re:


Or, they "didn't notice at all" which is just as bad, ummm... no competent staff member attentive to checking for full complete functionality of an item before photographing it and putting up on the site?

The only two reasons I decided to purchase that particular knife from that particular site was:
1- the initial asking price was quite reasonable.
2- the price went even lower once I negotiated and pointed out it was missing the thumb stud that it should have had.

I won't comment any further, just wanted to give my first and last experience with ACK.
Again, someone Else's mileage may vary.
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No I agree and I think in your case it was more clear cut that they missed those issues. I was referring to the other fellow saying a screw was a bit long and sticking out on the inside of the frame. That would probably be a bit easier to miss, or, if it was "new from maker" you (as a dealer) might not scrutinize it quite as closely before selling... though for disclosures sake, you should! Your issues seemed pretty obvious and they do seem to have been overlooked.

Anyway, the point is that I've had a good experience so I'll continue on, but as you say, everyone's mileage may vary! Again, glad that PF took care of you
 
You have made my mind up... Believing her business went off well at first small and BOOMED Customer Service is everything., KEEPS people coming back..WORD OF MOUTH IS a Powerful thing..

Money often makes folks lose site of whats important....NOT THAT --is or is not the issue with them..

I know many people that WILL NEVER BUY FROM THEM AGAIN..Thank you for your experiences.
 
Having bought several knives from AZCK in the past with no problems, I'm sorry to hear that their customer service/quality vigilance has had occasion to slip. Letting them know your problems is an important part of the process in keeping the business going and can only help everyone in the long run. I'm not trying to make any excuses for AZCK, but in any business there is the human error and 'bad day' factor to account for, as well as bad communication both inside and outside the company. As to restocking fees on returns, etc., I initially thought that kinda sucked, until I realized that they could easily become overwhelmed and bankrupt from episodes of buyers remorse and mass consumption addiction reflux, not to mention the spousal "you bought What?!" syndrome. They are, after all, a business, employing people and trying to make a profit in a very trying economy. The internet and forums make it much easier for information exchange than ever before in history, but, as always, one bad review speaks a thousand times louder than the near silence of satisfaction. I'm sure AZCK will continue to live through the occasional hiccup and this economy, but if they don't, it will be sad because there are very few sites that show as wide variety of both new and pre-owned knives as they do. I'm not financially able to buy any knives right now, but I still 'window shop' them at least once a week. Just my $.02 ramble.....
 
go_DWI said:
Well you can't know for sure that they did notice it, and just decided not to mention it. Maybe they did notice but didn't think it was an issue?? Who knows for sure, just commenting!

I've bought at least 6 or more knives from them and had an excellent experience all around. Everything came very quick (Canadian here!) and exactly as described. Communication was always quick and friendly. Anywho, I'll continue to buy from them based on my experiences, but everyone is certainly entitled to their opinion and choice of retailer!

Glad to here Pohl Force took care of you, +1 for them regardless
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Whether they noticed or not it's the responsibility of ACK to make sure that the knife is in the condition they state. Now my issue was minor and I would buy from them again. With that being said, QA/QC is just as big a part of running a successful company as having good customer service. They go hand in hand. The knife community is vast but well informed due to these forums. So feedback will make or break you in the business. So if I was ACK, I would make sure that each and every knife is looked over thoroughly before a description is posted on the Internet.
 
g.money7 said:
Whether they noticed or not it's the responsibility of ACK to make sure that the knife is in the condition they state. Now my issue was minor and I would buy from them again. With that being said, QA/QC is just as big a part of running a successful company as having good customer service. They go hand in hand. The knife community is vast but well informed due to these forums. So feedback will make or break you in the business. So if I was ACK, I would make sure that each and every knife is looked over thoroughly before a description is posted on the Internet.
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Oh ya I hear you, I just try and give benefit of the doubt. I actually had the same issue with one of my knives (not from AZCK mind you) and it was easily fixed, but any business who sells used or high end knives really does need to ensure they do the best they can at making the most accurate description available. I think any business worth its salt will continually try to improve themselves based on customer feedback, hopefully this is one of those cases!
 
That was really great what Pohl did for you . I have a few of his designs and they are very thought out. This issue concerns me because I am a avid collector , Like most of us here I buy and sell and trade to purchase different knives and I use places like Arizona Custom Knives to purchase . I have a recent experience that that turned out well for me . I will use them again because they have a huge selection. But I will be cautious .
 
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This is an unfortunate situation and it sounds as if ACK is completely at fault. I must say, however,
that both purchases I made from them went very well.
 
My own experience with Arizona has been excellent. I have made a number of purchases from them without a hitch and they are very accommodating.

However…..If one purchases a knife from any dealer, new or second hand, and the knife has previously undisclosed problems. The dealer should restock the knife free of charge and cover the return shipping costs, no questions asked.
 
I've bought several knives from Arizona Custom Knives over the years and never had a problem with them. I don't doubt the OP at all and this story is very disappointing.
But I don't think it's typical.
 
I bought a fixed blade from them last year that was described as 1/8" thick. When I received it I discovered it was actually 5/32". I emailed them about and said I'd like to return it. They apologized and emailed me a return shipping label. When they got it back, they gave me a full refund including original shipping fees and no restocking fee.
 
I,ve bought a few Yellowhorse buck knives from them , they were perfect, so I guess it on who checked a perticular knife, ( some people just aren't as careful as others when inspecting items).
On another note maybe the OP would like to send Arizona a headsup about this thread so they can
1 give their side of the story
2 know that bad customer service does count against a company.
 
truth-seeker said:
On another note maybe the OP would like to send Arizona a headsup about this thread so they can
1 give their side of the story
2 know that bad customer service does count against a company.
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I did that a few days ago when this thread surfaced as I felt it was only fair to get a *another side of the story*.

The gist of the reply I received from a Andrew McMichael basically said Julie and Ryan are out of town until after this weekend.

But this will be addressed when they return...

Personally I've only received good knives/service from the AZCK folks...
 
chambelona59, I want to apologize for your less than pleasant experience with Arizona Custom. I work with AZCK and we strive to make sure each and every transaction is a pleasant one, although we do make mistakes. Almost a year ago when you made us aware of the above mentioned situation, Dave here in our office apologized, offered to send you a prepaid UPS return shipping label, and a full refund (10% restocking fee waived). Beyond apologizing, acknowledging that we do make mistakes, and offering to make things right, I'm not sure what else we could have done to better the situation.
 
livingmochila said:
chambelona59, I want to apologize for your less than pleasant experience with Arizona Custom. I work with AZCK and we strive to make sure each and every transaction is a pleasant one, although we do make mistakes. Almost a year ago when you made us aware of the above mentioned situation, Dave here in our office apologized, offered to send you a prepaid UPS return shipping label, and a full refund (10% restocking fee waived). Beyond apologizing, acknowledging that we do make mistakes, and offering to make things right, I'm not sure what else we could have done to better the situation.
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If this is correct then it,s All a person could expect of a business, plus if the timeline is right Then why wait almost a year to tear into a company. As I,ve said my experience with Arizona has been exceptional, others may not Agree.
 
Truth-seeker, this is correct. I was not employed by Arizona Custom Knives when this transpired. I dug up the emails that were exchanged as I was unaware of the situation before now.
 
Last post in this thread.
No need to defend my experience.

1. No "apologies" were received, frankly I'm not interested in apologies.

2. Knife ACK sent me is still up on that site, clearly showing missing thumb stud, listed as "condition excellent".
(previously sold knife photos generally remain up on that site up to a year or more)

3. Plain and simple: Missing an integral part?... then disclose so in text, don't hide the fact and list it for sale as "condition excellent".

4. The knife that was sent to me had a seriously CLEARLY faulty lockup, when I made and sent a video of it to ACK, the reply back was "Oh, that's the way those locks are" (a back lock).... unquestionably unacceptable.

5. As I previously stated, I sent the video to Ditmar Pohl who instructed me to send the knife to his U.S.A. rep/dealer which I did.
I was told as expected: "faulty" we will send you a new knife.
New Knife received in two weeks, with thumb studs and a ROCK SOLID lock up.
END OF STORY.

The section "FEEDBACK: The Good, The Bad, The Ugly!" exists for a reason, though some folks won't like to hear it.
There are several other people in this thread who had sour experience/s other than myself.
As I mentioned several times, "Individual mileage may vary", my first experience was my last experience period.

Doesn't matter if someones good, bad, or ugly was last week, last month, six months ago, a year ago or more than a year ago....
a good, bad, or ugly experience remains the same regardless of the calender.

Again, last post in this thread.
No need to defend my experience.
 
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