Sour 1st experience with purchasing from Arizona Knives.

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The fact that it was a year ago doesn't make a difference to me at all.. But what does make a difference is that Arizona Custom Knives offered to take the knife back and waive the restocking fee . So if what livingmochila says is fact that should have been stated in your original post so everyone can get a complete picture of what happened.

That way people can make an informed decision on whether or not they would trust them when they make a purchase from the website.

Like this :

1. Arizona Custom Knives sold me a faulty blade and did nothing to resolve the situation and claimed that's the way those locks are.

2. Arizona Custom Knives sold me a faulty blade but offered to waive restocking fee and shipping charges.

These two statements will get completely different responses. And as a custom knife buyer I prefer do deal with facts when making my choice to do business with one online retailer or another.
 
chambelona59 said:
Last post in this thread.
No need to defend my experience.
Click to expand...

That's a shame, not addressing the claim that you were offered free return shipping and the waiving of their re-stocking fee might lead some to believe that your initial post intentionally omitted important info.
 
Marko3 said:
The fact that it was a year ago doesn't make a difference to me at all.. But what does make a difference is that Arizona Custom Knives offered to take the knife back and waive the restocking fee . So if what livingmochila says is fact that should have been stated in your original post so everyone can get a complete picture of what happened.

That way people can make an informed decision on whether or not they would trust them when they make a purchase from the website.

Like this :

1. Arizona Custom Knives sold me a faulty blade and did nothing to resolve the situation and claimed that's the way those locks are.

2. Arizona Custom Knives sold me a faulty blade but offered to waive restocking fee and shipping charges.

These two statements will get completely different responses. And as a custom knife buyer I prefer do deal with facts when making my choice to do business with one online retailer or another.
Click to expand...

^^Excellent post. I could not agree more.^^

All companies have problems and mess up. It is how they deal with their mistakes that counts.
In this case Arizona did the right thing offering a complete refund and return postage. For some reason this was not good enough for the OP.

I always find it interesting when people post threads like this and then say…………….

chambelona59 said:
Again, last post in this thread.
No need to defend my experience.
Click to expand...
 
I cannot formulate an opinion without knowing what statement is factual: number 1 or number 2.

Why post in GB&U and not answer the most important question?
 
Good on PohlForce knives. I will not hesitate to buy from them after reading this.
 
Anyone that's a Fanboy or Fangirl of the site, more power to you.
I'm happy you've had nothing but wonderful satisfactory experiences with said web site.
As I said several times, '"your individual mileage may vary".

I am not new to knifes or dealing with companies selling them whether online or brick and mortar.
As to the posts making assumptions as to the reality of the issue I personally experienced, feel free to assume, but please refrain from insinuating.

A "waved re-stocking fee" was never offered or stated period, a "we pay return shipping" was never offered or stated period.
Any "supposedly offered" refund/waved restocking fee/free return shipping would have been and is for me completely negated by what was first actually
told to me in text in in the email I received from ACK after first informing them that: "the lock is loose and has serious up and down loudly clicking play"... the response back in text was: "That's the way those locks are".
Not we are sorry we must have overlooked something, not "send it back for a refund", not "we'll wave the restock fee", not we'll pay for return shipping,
again.. the response in text was "That's the way those locks are" (lockback).

This is the reality of my "sour" experience, nothing "left out" period.
1. Knife shown had "excellent condition" clearly stated in the description of the desired knife, upon close inspection of the photo, the 'thumb stud' was CLEARLY missing/absent, when I asked ACK "do you or the consignee have it?"... the answer was: "no, we don't, nor does the consignee have it".
The asking price remained the same despite the fact an integral design part of the knife was missing/not included.
I then wrote to Ditmar Pohl, asked about obtaining a thumb stud for the knife, I was told: "no problem, I'll have one sent out to you no charge",
seven days later I received TWO thumb studs in the mail from Germany.

2. I then made an offer negotiating a lower price for the knife based on the missing integral part which was "not included" and initially not even disclosed.
(at that point not even knowing of the faulty lockup).
ACK contacted the consignee, consignee agreed to negotiated lower price based on missing thumb stud.... knife sold.

3. I received the knife, immediately discovered the ridiculously faulty/defective/loose/clicking lock up and immediately informed ACK (who obviously never checked the knife).
The very first response back in text was: "That's the way those locks are" not: "send it back to us for a refund" etc.
I then made a 15 second video holding the knife in my hand and clearly demonstrating the loose/faulty/clicking lockup, then sent the video to both ACK and to Ditmar Pohl who immediately did the right thing.

Which decision would have been more intelligent and wiser?:

1. Return the knife to ACK for the never offered "refund", "waved re-stocking fee" "we pay return shipping", as opposed to what was first told to me:
"That's the way those (lockback) locks are".

Or:

2. Return the knife I wanted to Ditmar Pohl and in return receive a brand new knife, lockup solid as a California Redwood tree (that was no longer being sold with D2 steel anywhere at the time) in a new pouch, with a dated month/year, signed certificate by Ditmar Pohl along with several P.F. patches?

The second more intelligent choice was made, end of story.
 
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You can alphabetize your email inbox, by sender, to find the exact email you're interested in finding--even if it was one year ago. He says they didn't offer to waive the fee, she says they did... Just copy and paste the conversation, and eliminate the doubt. If what the OP is saying is true, that's pretty lousy; trying to convince some one that that's how the locks supposed to be reminds me of a trade gone bad.
 
Interesting that there was no need to defend any further and now this will turn into a he said/she said tennis match. As I said, I was not employed by AZCK a year ago when this took place. I pulled the emails from our email archives earlier today and confirmed that an apology was given, a return shipping label was offered, and it was stated that a full refund would be given once the knife was returned. I don't mind sharing those emails here, although the more important thing here is that we have a customer that was on the receiving end of a mistake regarding the way a knife was listed. For that, I once again apologize. We sell knives. We try to have as much fun doing it as you guys have shopping, buying, and using them. A ninety dollar knife or a nine thousand dollar knife, last week or last year, each transaction is important to us.
 
Glad to hear that I'm not the only one that had a disappointing experience with AZCK. I believe chambelona59. No need to show me anything.
Thanks for sharing your experience.
Todd Weller
US Navy Retired
 
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