Spyderco Backs Down On Warranty@Repair

tony,

sal and the rest of the crew work very hard to ensure that their knives will function properly when used as designed. i dig with my merlin, could carve furniture to sticks, and the next time it sees my sharpmaker, it will still be like new. sal, being one of the more stringent of quality control advocates in the knife industry, runs rigorous tests and destroys these things regularly during them to ensure that the point of destruction is well beyond what a KNIFE should reasonably be used for. i suspect that if i send any of my (maybe even abused) knives back that i'd get a quick edge job and they'd come back (for a very small fee-less than the local flea market guy would likely charge). these implements are simply built too well to fail in general, and when there are reasonably discernable flaws in them, spyderco blows them out for cheap (there have been posts here in the pasts for models that worked fine but weren't quite up to the quality standard). if you replace a buck 1000 times, it's still a buck. there are some buck models that are unlikely to need replacement. spyderco tends to build knives that rarely require replacement, but if you try to pry or use the hammer limbchop test on MOST folding knives, you will find it failing, be it the 1st knife or the 1000th knife. my suggestion? buy a knife that is appropriate for the use you are going to give it. spydercos are meant to cut things. if the things you choose to cut are tough enough that you need a hammer to cut through them, then you're probably better off spending 3 or 4 times as much on a knife that is built to do as much, or if it pleases you, spending similar or lesser amounts of money on knives that will break down under regular use. your call. not intending to be cruel here, but if sal looks at a knife that he tested to his specs and offered under warranty to be used within said specs, that's the end of the road. i've put spydercos through car doors that look less beaten than that one (and a bloody shame, too, because i love the hawkbills!)-if the news changes (e.g. sal deciding for some reason that the hammerlike marks were representative of reasonable use), consider this entire message irrelevant. i wish you luck in finding a knife that functions and performs both like a spyderco and like a prybar/stonecutter/etc in a remotely comparable style and price range. please let me know should you find one. i'd have to betray my favorite brand, but i choose spydies because they offer what i want at a price i can justify. i have plenty of hammers/wrenches/pry or demolition bars/chunks of metal. i use them as intended as well, usually. ;)
 
Thanx much, we greatly appreciate your understanding and support.

great shots, Sia!

dijos, if you've got that Gunting, please send it to me.

sal
 
A picture saves a thousand words. Simona, the trash barrel with the shoes his the nail on the head....and I am still laughing :) .
 
Hey Dijos,

Sal Glesser
R & D
Spyderco Knives
820 Spyderco way
Golden, CO 80403

I'd like to Rc the blade.

sal
 
I would realy like to get my hands on this knife. I have a broken G10 harpy of my own, and I was hoping to create my own FRANKENKNIFE. Tony let me know if you want to get rid of it.
Thanks
msardinha@earthlink.net
 
thanks for the comment on the abuse part bryan. Everyone mentioned the scratchs on the blade, and what hammer marks? ,but what about the spline or lock that is out of place. I guess being an electrican and skinning wire not diggging holes or prying open doors will do it everytime. I have to say i had to laugh when someone mentioned the blade serrations. They look that way because spyderco gave me a sharpening for a modest fee. I wish they would charge more. By the way bryan maybe because of me you will be sastified with with your upcoming sharping experience.Thank you all for your humorous remarks and your continued brown nosing of SAL . believe me when your time comes it will not help you
 
Nice try Tony.

The one thing your pictures didn't show clearly was the lock. Maybe some clear pictures of the part of the knife which you claim had a manufacturing defect would clear up the controversy.

However, your pictures did show the scratched blade with the WORN DOWN serrations (don't try to blame that on Spyderco's sharpening). I'm surprized that the copper or aluminum in wire caused such scratches in the much harder blade steel.

Sorry Tony, but my experience with Spyderco's customer service is the same as others who have commented - Great! Not "brown-nosing" just the truth - and there is no need to insult those who report satisfactory experiences with Spyderco W&R.

David
 
TonyKnives said:
Hi cbe2

... but if you go back to it and read between the lines you may see where he really is coming from .

Tonyknives...
Go back and read between the lines??? What kind of crap is that? I can't stand it when people use that line just because what was said wasn't what they wanted to hear. I read Sal's comments and all I see is an honest response to a difficult situation. I deal with customers every day and there are a few now and then you just want to tell off, some worse than others. Your criticism and saarcasm is only accomplishing two things, Tonyknives, and that is (1) making yourself seem unreasonable and selfish (2) creating an uncomfortable situation for Sal's CS reps. Sal made the decision and the WR rep had the unfortunate task of supporting Sal's decision while trying to be professional and courteous with you while you made your critical remarks. As you can see, Spyderco and Sal have many fans and supporters with too many positive experiences with Spyderco and their products. I can understand your frustration that your knife failed, however you have to understand that your knife has been used, maybe abused, and the fact that Sal personally checked it out to ensure it was not a manufacturer's defect is the best any of us could ask and his opinion should be respected. I lost my Dilica one day while kneeboarding. It's not Sspyderco's fault; I can't blame it on Sal because the clip failed; It stayed in my pocket for 8 years before it washed out while I was kneeboarding. Accept this as a loss and cheer your self up by getting a new knife. It's an opportunity to get that one you have been wanting. Spyderco has a lot of models available as good or better than your discontinued one. Hopefully you understand that what we want for ourselves is not always what we deserve, and what we deserve is not always what we get, and what we get is not always what we want, and, therfore, we don't always get what we want. Now that is a statement that reads alot between the lines. I'm sure I speak for all of the other forumites when I say I'd like to welcome you to the forum and, even though it started off with a bad experience, I'm sure you can bring a lot of positive experiences to the forum to share with all of us.

Sincerely,
Mark
 
Tony,
speaking of when "our time comes": Warranty claims like yours are precisely the reason, why a company like Spyderco needs to be so careful with their warranty description. If there were fewer ridiculus claims like yours, the people that have honest and well founded claims would have it in general much easier. If you lock at the mechanics of a lock back, you will realize it is in principle not all that difficult. If it was truely a manufacturing defect you should have noticed something very soon after the purchase. The fact itself that the lock failed after the knife was *discontinued* (and quite obviously the knife hadn't been lying around in a drawer all that time), should tell you that the failure had nothing to do with the manufacturing standart of Spyderco.

Having said that, I am one of those people that get very attached to things and like to have them repaired even if it is not sensible. I have a watch that I have had repaired for about twice the price the same watch costs new (it was a gift from my girlfriend). But if your're that attached to this Harpy you should have been unhappy that it couldn't be repaired and not complain that you didn't get a discount towards a new knife. That is just another sign that your were out for a cheap knife on Spyderco's expense.
 
TonyKnives said:
... I guess being an electrican and skinning wire not diggging holes or prying open doors will do it everytime...

I am an electrician, too. I use a pair of wire strippers ($10 to $15) to 'skin' wires, and for the wires that are too big for the wire strippers I use a razor knife. I know those Service Entrance cables have some tough insulation on them and it takes a lot of pressure to cut it off and the copper will tend to take the edge off your blade so a razor knife is an excellent tool to take that abuse. Hawk bill knives are a little easier to use on these large cables and they sell some inexpensive ones at hardware stores that will serve you well for the money, and will be a little easier to part with if they break.
 
Hi Tony. As mentioned, we would like to "win you over" and garner your support and input. Perhaps we can assist you in finding, and using the best knife for your needs, even if it isn't a Spyderco.

If you hang about and keep an opened mind, I believe that you will find out there is much more so Spyderco than replacing broken knives.

We seem to have attracted an unusually knowledgeable group.

sal

----------------------------------------------------

"We are all students and we are all teachers"
 
I think the consensus is that the knife looks well used, and it's been used for a long time. I agree with Sal that if there was a manufacturing defect, it would've shown itself a long time ago. Correct me if I'm wrong Sal, but if the knife had been bought and used recently or if it looked like it hadn't been used very hard, then we wouldn't be having this problem.
 
TonyKnives] I guess being an electrican and skinning wire not diggging holes or prying open doors will do it everytime.

Tony, we truly respect a working man!! Question here: " are you a member of the IBEW????

When I worked in the electric gang we used a "wire spliter". Great for Romax.
If you are skinning wire consider a Cricket SE.

Just don't pour water on my shoes and tell me it's rainning!!
edgeseeker
 
Aloha TonyKnives,

Man alive..."brown nosing"? Now that is a good one...normally one would brown nose in the hopes of gaining something. (I work with a LOT of them)..So...what the heck would all of us, from all over the world, who agreed with Sal, GAIN from it? (IF brown nosing was our intention? Answer: NOT a damn thing!)

I agree with safong in that if your harpy truly HAD a defect, there is NO way you could have worked with your knife for as long as you did...

Hey, God bless...try a different brand, or as I said earlier, use the right tool for the job.
 
I've read this thread and been kind of sick of the sanctimonious tone of the spyderco gang. The man comes with a complaint and he gets ridicule, sarcasm, etc. The company rep questions his motives since his first post is a complaint. What's wrong with that? Isn't that one of purposes of this forum? Even if you think he was rude, didn't your mothers tell you all that politeness will always trump rudeness and can make a good situation bad.

Look at the facts. It's a Harpy G10 with steel liner. The construction was marketed at the time as the strongest knife produced by spyderco. Glesser inspected it and didn't say it was abused, just hard used and ready for retirement.

Tonyknives agrees it was hard used, but believes the lock bar should not have failed. That's a legitimate complaint for a knife specifically designed for hard use. He then posts pictures and you all ignore the obvious. Why didn't the pivot or rivets go on this knife before the lock bar? So what if it has an impact mark on the blade, why wouldn't this pop a rivit before a lock?

Spyderco still has not indicated what type of abuse made the lock fail. I sure hope the hard use of a knife designed to be tough for the working main would not cause lock bar failure. This sounds like a safety problem. Don't forget this is a premium knife designed for longshoreman, fisherman, etc.

As to the attacks in this thread, I think tonyknives has a point. Some people's sycophancy may have blinded them to the facts.

Edit: By the way, I've used up lock backs through hard use. What happens is they get real slippy and the rivets have to be re-peened. Final failure usually comes real slow as the lock bar or tang begin to wear so much you no longer get full lock up. I've never had a lock bar failure. I do abuse knives and sometimes hammer them into wood with bricks. Never had a failure not even with a zytel handle.
 
Daywalker said:
Aloha TonyKnives,

Man alive..."brown nosing"? Now that is a good one...normally one would brown nose in the hopes of gaining something. (I work with a LOT of them)..So...what the heck would all of us, from all over the world, who agreed with Sal, GAIN from it? (IF brown nosing was our intention? Answer: NOT a damn thing!)

.
WHAT!!! Does this meen I won´t be getting one of each Spydie for free, as it said in the ad;
"Brown-Nose Sal and get the knives you want!"
Maaaannnn this is sooooo baaaad.... :(
 
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