Spyderco Consumer Announcement

I had a paramilitary 1 that was rendered useless because the spring part in the compression lock snapped. I sent it in for warranty work but was told they didn't have parts to fix it and nothing they could do. My choices was receive the knife back as is or accept a coupon for 40% off MSRP. Which would be pointless because I could have bought a knife from any dealer for that amount.
I understand the para 1 is a discontinued knife but its one of the company s most popular U.S.A. made models and they didn't have parts for it? So I was left with a useless knife that I got a whole year and a half use out of. (and it was never abused). I'm sorry but the warranty stinks compared to their competition.
As far as the implementation of MAP pricing I honestly dont think it makes that much of a difference but it could be the tipping point for some to stop buying their products.
 
When a disco'd or pinned knife cannot be fixed, they give full value of the knife's MSRP amount as credit to be used at Spyderco.com. I know first hand and it is also on their warranty page.
 
Kwon Kwang said:
This has been my experience with Canadian B&M stores which sell knives as well. Doesn't matter what the brand is.

I guess MAP pricing a good thing for us Canucks. :thumbup:
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Heh, up here we need "Maximum Advertised Pricing" enforcement!
I've seen stores where it was going for far more than MSRP.
 
yeah manufactures hate it when their goods just fly off the shelves. MAP or more off-shoring? that''s a false dichotomy.
gadgetgeek said:
In a highly competitive marketplace, manufactures have some incentive to make sure that their products stay on shelves. we are not the biggest bunch of buyers, its guys who walk into shops and see a thing they like. If its not on the shelf, too bad. If the big dealers want MAP, then its within their rights to ask. would you rather that instead of MAP, they off-shore more and more units? can't have it both ways, fact of the matter is that costs are costs. Instead of chasing every last penny, we can then look for better customer service, more dealer unique models or combos, and other such things. I've been told for a long time, never deny a working man his wage. If the price is X, either the market will support it, or not. A lot of guys got all hot and bothered about benchmade's MAP, personally if I could get an aussie legal mini-grip, I'd have one in a heart beat. They are gray where I live, so I don't get one.
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At the end of the day, like Sal said, end of line user pricing is what matters.

Benchmade pissed everyone off because they went years with always being able to get a Benchmade they want for 20% under MAP. It was a defacto price increase for everyone.

ZT annoyed a few folks because there were some online sales where people could score them below MAP that went away so only the shrewd deal seekers really saw any type of price increase.

Spyderco MSRPs are silly high so 40% makes sense but ultimately it all depends on if people start regularly having to pay more. If a PM2 stays in the $115-$130ish range thalen who cares. Sure, some special deals might be lost but if the vast majority is still paying the same price, no big deal.

Hopefully the big 3 all being at MAP will lead to better customer service, better buying experiences etc as Joe schmoe dealer who drop ships from a wholesaler can't undercut actual dealers who care about serving customers.
 
RIPtastic said:
I had a paramilitary 1 that was rendered useless because the spring part in the compression lock snapped. I sent it in for warranty work but was told they didn't have parts to fix it and nothing they could do. My choices was receive the knife back as is or accept a coupon for 40% off MSRP. Which would be pointless because I could have bought a knife from any dealer for that amount.
I understand the para 1 is a discontinued knife but its one of the company s most popular U.S.A. made models and they didn't have parts for it? So I was left with a useless knife that I got a whole year and a half use out of. (and it was never abused). I'm sorry but the warranty stinks compared to their competition.
As far as the implementation of MAP pricing I honestly dont think it makes that much of a difference but it could be the tipping point for some to stop buying their products.
Click to expand...

This is why I don't buy many Spyderco knives much over $60 anymore. If I buy a military and happen to strip a pivot, or break a chunk off the blade through use, I'm out the $$ and am left with a parts knife. If I did the same thing with a similar priced Benchmade, I can acquire fasteners easily, get a replacement clip, and have the blade replaced for a nominal fee. Heck, if I sent it in, they would do a complete refurb on it just for the price of shipping. That's just a better value overall for your hard earned $$, and that's where my cash is going from now on. I still like the opening hole the best though:)
 
I don't know if Spyderco's new policy will affect my buy habits, 40% seems reasonable.

I do know that when Benchmade started enforcing their MAP policy I completely stopped buying new Benchmades. If it doesn't come up on the exchange I wont purchase it.
 
Start off by saying I love Spyderco knives, however just this morning I noticed the slysz bowie jumped to 399.99 cad at the knife shop I oder from in Canada. I have been eyeing the bowie for quite a while now and that's the second price jump in approximately 3 months. Pretty bummed its going this way.
 
We are hoping that there shouldn't be a real noticeable difference for our customers when MAP is implemented.
Helps us out sometimes, especially when you have all those spyderco dealers that are trying to undercut each others prices.
 
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