Spyderco Persistence severe quality control issues?

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edcrefiner

Joined
Aug 26, 2010
Messages
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Deleted most of this post. I should have gone for resolution first.

For those who are curious. I posted pictures of a VERY faulty knife that I received. Then I may have said some things that ruffled some feathers. This was amplified by the fact that I had a very very bad week with customer service all across the spectrum from different companies. Sorry for that. I will think more clearly before I post negatively.

However, I will still stand by the fact that the knife was in poor quality when I received it "new". I hope you guys can understand that it is not very pleasant when your hard earned dollars go to buy something that comes rusted and badly constructed. And then you have to go through the trouble of returns, refunds, and lots of waiting. Your money and time is then put in a limbo for weeks on end and there may be even more screw ups. Nevertheless the wording of my post was imprudent and I should have gone for a resolution before this. Thanks for setting me straight... sometimes an angry mind thinks differently.

That said, they say if you have nothing good to say then say nothing at all. Thus I will let the pictures speak for themselves.

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have you posted this on the spyderco sub-forum?, I'm sure Sal would like to see this
 
Oh... that´s not really good looking.

I own a couple of Spydercos and none of them looks like this. So you got a Monday´s Modell perhaps. Or the guy a CQ was in love.
I only got very good experience with my spydies...

Kind regards...
 
What's the date on the box? The rust could be from the Amazon seller not storing the knives properly or in a humid climate.

The other flaws could be due to the manufacturing or it could be a returned knife?
 
Three things:

First, this belongs in the Spyderco subforum, not the General forum.

Second, (as already mentioned), did you contact Spyderco about this before deciding to complain about it on the forum? Any large company, no matter how good its quality control, is bound to have a lemon slip through every once in a while. Spyderco stands by their products, and I'm sure they'll take care of you. I'm sure they'll also appreciate having it brought to their attention that a knife with these obvious defects somehow slipped through the cracks.

And third, Spyderco does have excellent quality control -- none of the knives I've gotten from them (I have dozens, including a few Spyderco/Byrd knives that are produced in China like the Persistence) have had any of the issues yours does. It just sounds like you happened to get a lemon (see above).
 
00ChevyScott said:
What's the date on the box? The rust could be from the Amazon seller not storing the knives properly or in a humid climate.

The other flaws could be due to the manufacturing or it could be a returned knife?
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Possible.

On an amazon note, Ive never bought anything from em, but my father bought the sis a new Ipod touch 4 this xmas from em. The little ipod came in a box larger than a small flat rate one with absolutely nothing padding it. The Ipod was just bouncing around in the box. Ill never buy from them.
 
going immediately to the public at large and belittling spyderco with condescending questions is bad form.
 
I enjoy how people are so quick to throw a company under the bus when:

a) you bought from company that is not the manufacturer
b) never sought resolution from the manufacturer/secondary company before posting.

I'm sure if you contacted Spyderco they would be happy to resolve your issue. Then again, this may be an Amazon issue as it seems that a lot of the knives purchased from them have been substandard in the quality department (Becker threads abound).
 
I am sorry if my post seems a bit offensive and "condescending". However, I am just not pleased at receiving a very faulty product. I do not mean any offense I am simply stating and documenting a product that I received so that others may be aware. I am a firm believer that a product should be good when it is purchased. And if it is not, a company should be accountable for the faulty product that they sent out.

If this is not the fault of Spyderco that I give my fullest apologies. I will gladly return to Amazon instead.
 
Also I edited the title of my post. I was a bit mad when I posted it and I did not think straight. Once again my humble apologies. Some people may have taken it offensively and I am sorry for that.
 
Now address the issue as to why you're staining the reputation of the company before seeking resolution. Give Spyderco a chance to prove to you why you buy a Spyderco over other knife companies before throwing them under the bus, champ.
 
To the original poster, not that you sought advise but the offering is extended never the less.
I think it would display good form to rewind the tape. Edit or delete back up and regroup. It really is simply the right thing to approach the manufacturer and give them the opportunity to do the right thing certainly researching what happened would be a logical first step.
Indictment of an entire companys quality control procedures or lack there of is not a warranted entre' to this situations solution.
 
I am going out on a limb and say you got a bum steer from Amazon. Rust is a pretty far stretch but that hole:eek: I cannot imagine a scenario where that was put there by the manufacturer. The only remotely likely possibility for a flaw like that to appear would be if the hole existed in the sheet of G10 prior to it being cut into a scale. I mean, since it is smaller than any other hole in that knife, if find it unlikely that the mfgr actually made the hole.

I am thinking that Amazon (or one of their dealers...however that works) sold you a used knife that somebody tinkered with. Chipped blade, rust, apparent modification = used/pre-owned knife in my mind.
 
rubiconss said:
To the original poster, not that you sought advise but the offering is extended never the less.
I think it would display good form to rewind the tape. Edit or delete back up and regroup. It really is simply the right thing to approach the manufacturer and give them the opportunity to do the right thing certainly researching what happened would be a logical first step.
Indictment of an entire companys quality control procedures or lack there of is not a warranted entre' to this situations solution.
Click to expand...

Yes he should definitely contact Spyderco for Warranty replacement, but there's still the fact that he received the knife this way (assuming it's brand new and not a returned knife sold by amazon). There seems to be a lot of posts lately about this particular knife having problems out of box however, which makes me honestly not care about a warranty. I'd rather purchase a different knife (Spyderco or not) with a better track record than the Persistence at this point.
 
edcrefiner said:
I am sorry if my post seems a bit offensive and "condescending". However, I am just not pleased at receiving a very faulty product. I do not mean any offense I am simply stating and documenting a product that I received so that others may be aware. I am a firm believer that a product should be good when it is purchased. And if it is not, a company should be accountable for the faulty product that they sent out.

If this is not the fault of Spyderco that I give my fullest apologies. I will gladly return to Amazon instead.
Click to expand...

I'm a big fan of Spyderco. But I have no problem with you reviewing the knife you received. You got a lemon. You could return it to Amazon or you could send it in to Spyderco. I like my Persistence. Sorry for your bad luck.
 
So are you venting or actually seeking some sort of warranty support from Spyderco? Because you're not exactly going about it in the most productive way.

But I'm not as patient as Sal.

Anyway, that knife needs a trip back to Golden. You have a legitimate complaint there. Give them a chance to make it right before you vent. :) You'll find a lot more sympathetic support that way.
 
It seems as if most defective knives I hear about are bought from Amazon. I have also gotten a defective one from Amazon. I wont buy knives from them anymore.
 
00ChevyScott said:
Yes he should definitely contact Spyderco for Warranty replacement, but there's still the fact that he received the knife this way (assuming it's brand new and not a returned knife sold by amazon). There seems to be a lot of posts lately about this particular knife having problems out of box however, which makes me honestly not care about a warranty. I'd rather purchase a different knife (Spyderco or not) with a better track record than the Persistence at this point.
Click to expand...


There in lies the problem. I own a couple of Spydercos. I'm not excited by them as knives, they are sharp I will give them that. But, for some this might be a dream knife or an object of some desire. It would be a shame that if by this somewhat isolated albeit now public event, a potentially happy union does not occur.
We live in an internet based world. Information is readily available and once posted is there for all to see the accurate and the not so accurate. All I suggested was perhaps a voluntary deletion of the post and pursuit of solution through proper channels. Then God forbid, if resolution is not achieved by all means come back both barrels ablazin'.
 
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